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Windows 8.1 BSoD whea uncorrectable error


jon22706

New Member
Posts
46
#1
Hello,

Today I was playing Far Cry 4 when all off the sudden I was prompted by a Windows Error Message. The Error message said that Windows had Run into an error and needed to restart. While this message was displayed a Buzzing Noise was occurring. I'm not sure if this is an Error related to Far Cry only or if its a system wide problem. Any Help would be very much appreciated.

Thanks,
-Jon
 

My Computer

System One

  • OS
    windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Jon22706 & Welcome to the forums ^_^,

The only dump file present in the ZIP file is corrupt and cannot be analysed :(
Judging from your description, it seems that your hardware is overheating (Most likely GPU). Kindly run the below Hardware Diagnostics and report back what you got (thanks usasma) -
Hardware Diagnostics

Don't run the Hard Disk Diagnostics as of now. Run only Furmark and Prime95 and also post back the temperatures of your system while it is idle and when it is under load.


Let me know how it goes ^_^


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

jon22706

New Member
Posts
46
#3
My CPU is idling at around 27 Degrees Celsius. When running Prime95 the CPU is staying at around 50 Degrees Celsius. My GPU is idling at around 35 Degrees Celsius. When FurMark is running the card is around 72 Degrees Celsius. I have also reattached a new DM Log.
 

My Computer

System One

  • OS
    windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
Hi jon22706 ^_^,

I have analysed the dump file and below has been provided an analysis of the same for informative purposes :-
Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f95138
Section       @ ffffe00017f952c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [B][U]DCACHEL1_DRD_ERR (Proc 3 Bank 0)[/U][/B]
  Status      : 0xb65ac00000000135
  Address     : 0x000000015c686800
  Misc.       : 0x0000000000000000
It's suggests that there is a Hardware Fault in the L1 Cache of the processor. But, I need more dump to confirm this.

I checked your Event log as well and there are various crashes when playing games like Far Cry, Napoleon which are demanding tasks to general Windows Update Failures other crashes etc.

Kindly remove Daemon Tools as well since it is known to cause issues.

See, if you are able to get more dumps. Till now it seems like your CPU needs to be replaced.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

jon22706

New Member
Posts
46
#7
Hi jon22706 ^_^,

I have analysed the dump file and below has been provided an analysis of the same for informative purposes :-
Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00017f95138
Section       @ ffffe00017f952c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : [B][U]DCACHEL1_DRD_ERR (Proc 3 Bank 0)[/U][/B]
  Status      : 0xb65ac00000000135
  Address     : 0x000000015c686800
  Misc.       : 0x0000000000000000
It's suggests that there is a Hardware Fault in the L1 Cache of the processor. But, I need more dump to confirm this.

I checked your Event log as well and there are various crashes when playing games like Far Cry, Napoleon which are demanding tasks to general Windows Update Failures other crashes etc.

Kindly remove Daemon Tools as well since it is known to cause issues.

See, if you are able to get more dumps. Till now it seems like your CPU needs to be replaced.

Let me know how it goes ^_^

-Pranav


Sure here are 2 dump files that I've uploaded to mediafire

https://www.mediafire.com/?hnbnp4f9xjwa3wq

https://www.mediafire.com/?hnbnp4f9xjwa3wq
 

My Computer

System One

  • OS
    windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#8

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#10
Hi Jon22706 ^_^,

I have analysed your dump files and below has been provided an analysis for informative purposes -
Code:
**************************Fri Dec 26 21:59:15.805 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\122614-17828-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:43:01.547
 
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
 
BugCheck 101, {30, 0, ffffd001747c0180, 3}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]CLOCK_WATCHDOG_TIMEOUT (101)[/url]
 
Arguments: 
Arg1: 0000000000000030, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd001747c0180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
 
  BIOS Version                  2501
 
  BIOS Release Date             04/07/2014
 
  Manufacturer                  To be filled by O.E.M.
 
  Product Name                  To be filled by O.E.M.
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 26 08:32:34.831 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\122514-16546-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:18:56.574
 
Probably caused by : AuthenticAMD
 
BugCheck 124, {0, ffffe00017f95028, b65ac000, 135}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WHEA_UNCORRECTABLE_ERROR (124)[/url]
 
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00017f95028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b65ac000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
 
PROCESS_NAME:  Skype.exe
 
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
 
  BIOS Version                  2501
 
  BIOS Release Date             04/07/2014
 
  Manufacturer                  To be filled by O.E.M.
 
  Product Name                  To be filled by O.E.M.
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system -
Code:
**************************Fri Dec 26 21:59:15.805 2014 (UTC + 5:30)**************************
[COLOR=#FF0000][B][U]OpenHardwareMonitor.sys     Sat Jul 26 18:59:37 2008 (488B26C1)
[/U][/B][/COLOR]amd_sata.sys                Wed Apr 11 20:10:24 2012 (4F8597D8)
amd_xata.sys                Wed Apr 11 20:10:27 2012 (4F8597DB)
ALSysIO64.sys               Wed Mar  6 03:20:34 2013 (513668AA)[B][/B]Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
[B][U]AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
[/U][/B]AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
atikmpag.sys                Mon Nov 17 23:24:12 2014 (546A3644)
atikmdag.sys                Tue Nov 18 00:31:21 2014 (546A4601)
HWiNFO64A.SYS               Sun Nov 23 21:54:07 2014 (54720A27)
http://www.carrona.org/drivers/driver.php?id=OpenHardwareMonitor.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS

Kindly perform the below steps, one step at a time -
  1. Kindly remove the Open Hardware Monitor.
  2. Kindly remove the Daemon Tools as well since it is known to cause problem.
  3. Also, rename the AODriver32.sys.
  4. What was the result of the Prime95 Stress Test?
  5. Also, please perform the Intel Burn Test - http://www.xtremesystems.org/forums...-IntelBurnTest-The-new-stress-testing-program


Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!