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Solved Windows 8.1 BSOD Fresh Install - igdkmd64.sys


Posts
6
#1
Edit: Issue solved as of Intel HD Graphics Driver 10.18.10.3345

I get a BSOD with message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) shortly after launching any game. The driver is linked to Intel's Integrated Graphics which I have updated with 'Windows 8.1 Ready' drivers. My laptop has a Nvidia dedicated GPU which is what I set games to run with, so I'm not sure why Intel's drivers are failing.

I read online that this BSOD can be related to memory issues and since using a fresh 8.1 install I have been receiving low memory error messages whilst playing games despite me having 16GB of RAM.

Thanks for your help.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Clevo P150EM
    CPU
    Intel Core i7 3740QM
    Memory
    16GB Kingdon HyperX 1600MHz
    Graphics Card(s)
    Nvidia GeForce GTX 675MX
    Screen Resolution
    1920x1080
    Hard Drives
    240GB Kingston SSD

Simonvick

New Member
Posts
5
#2
I have exactly the same thing happen. I discovered it whilst playing Dirt3 and Grid2. I get a message about the memory and then a little later the crash happens. I really hope someone can help otheriwise I am reinstalling version 8.0
 

My Computer

System One

  • OS
    Windows8.1
Posts
6
#3
Not sure if yours is the same issue as mine but I found that in Nvidia Control you can set the Nvidia GPU as default. Restart the system and try playing then. It's been fine for me so far. I think this means Nvidia GPU is used for everything on the system.

This is only a temporary solution though, I'm guessing Intel need to release new graphics drivers.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Clevo P150EM
    CPU
    Intel Core i7 3740QM
    Memory
    16GB Kingdon HyperX 1600MHz
    Graphics Card(s)
    Nvidia GeForce GTX 675MX
    Screen Resolution
    1920x1080
    Hard Drives
    240GB Kingston SSD

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Simonvick

If you'd like individual assistance for your own problem, please start your own topic and post this information: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

SkySoldier - the first thing to do is replace your Intel video drivers. Please do this:
- download a fresh copy of the latest, Win8.1 compatible video drivers for your Intel graphics card
- uninstall the current Intel graphics drivers from your system
- install the freshly downloaded video drivers and monitor for further BSOD's


Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
http://www.carrona.org/drivers/driver.php?id=dc3d.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

As this has the "feel" of a hardware problem (IMO), you can get a head start by running these diagnostics: Hardware Diagnostics I'd start with the video tests first, but be sure to complete them all.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Oct 23 12:21:36.434 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102313-8187-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 0:24:45.152[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+63287 )[/B]
BugCheck [B]D1, {28, 2, 0, fffff80002879287}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80002879287, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]AV_igdkmd64+63287[/B]
CPUID:        "Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: [B]2694[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             10/19/2012
  Manufacturer                  CLEVO                            
  Product Name                  P15xEMx
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Oct 23 12:21:36.434 2013 (UTC - 4:00)**************************
[COLOR=RED][B]dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)[/B][/COLOR]
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
SynTP.sys                   Tue Feb 26 01:02:27 2013 (512C4FF3)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
nvlddmkm.sys                Tue Oct 15 16:27:18 2013 (525DA526)
nvpciflt.sys                Tue Oct 15 16:28:03 2013 (525DA553)
[/font]
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

tiger

New Member
Posts
2
#5
I am a new member. I am having exactly the same experience as SkySoldier - a BSOD with message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) when playing a game (in my case Civ4!). I also received low memory alerts. I have updated all drivers (Nvidia, Intel, etc) to latest windows 8.1 compliant to no avail. I have also tried the suggestion of setting the Nvidia GPU as default but still got a BSOD. If anyone has found a solution please advise or is this something that Intel or Microsoft have to solve ( I've found others on the web with the same problem). Help please!!
 

My Computer

System One

  • OS
    windows8.1
Posts
6
#7
Thanks usasma for the help, I will definatly try to update those out of date drivers. I'm going to leave this issue as it is for now as I've found a tempory solution and think that the problem is related to Intel's driver or Windows 8.1 itself. Intel migth release new drivers soon, I've had problems with their drivers before...

Simonvick and tiger did you definitely set the Global Settings as Nvidia and then reboot afterwards?

Small screencap below.

View attachment 30107

I haven't tried any newer games yet but Children of the Nile and Sid Meier's Railroads work fine, I'll try Rome II tonight.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Clevo P150EM
    CPU
    Intel Core i7 3740QM
    Memory
    16GB Kingdon HyperX 1600MHz
    Graphics Card(s)
    Nvidia GeForce GTX 675MX
    Screen Resolution
    1920x1080
    Hard Drives
    240GB Kingston SSD

Simonvick

New Member
Posts
5
#9
Hi Skysoldier, I am running an AMD Radeon HD7000 series card so not a Nvidia. I have looked for equivelent settings and have changed anything that looks like it might help. I have tried disabling the intel graphics "card" but I dont have an option in bios so have tried it from My Computer, this just stops the AMD card from working as well. I have also uninstalled the Intel and AMD drivers and reinstalled the latest that I could find on the respective sites. To be clear, this NEVER happened before the 8.1 update so I firmly believe it is either down to the update itself or dodgy drivers from Intel. In detail what happens is this. I start a game (eg Grid 2, Dirt3) about 5 mins in a warning pops up about memory usage and it being almost full, this is incorrect as system monitor says its at about 20% full and I have 16gb. Then about 10 mins later I get the BSOD (except its more of a purple/pink colour) and the message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys). The timings are not exact. It dosnt seem to happen to all games, World in Conflict has worked fine since the update.

I am contemplating the extreme action of reinstalling Windows8 from scratch and waiting until they sort the problem out. Intel and Microsoft the big boys of PC Gaming...perhaps they want us all to buy a PS4?
 

My Computer

System One

  • OS
    Windows8.1
Posts
6
#10
If you can't find an AMD solution I would definitely reinstall Windows 8. Intel have been pretty bad with driver releases for me in the past, could be a long wait.

The update from 8 to 8.1 can be done with out a format anyway, that's if you don't mind not using a clean install.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Clevo P150EM
    CPU
    Intel Core i7 3740QM
    Memory
    16GB Kingdon HyperX 1600MHz
    Graphics Card(s)
    Nvidia GeForce GTX 675MX
    Screen Resolution
    1920x1080
    Hard Drives
    240GB Kingston SSD

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#11
Simonvick

- you aren't in trouble. You are welcome to hang out and contribute to this topic. This is the major benefit of the online community - everyone has a voice.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Simonvick

New Member
Posts
5
#12
Thanks USASMA. I will certainly keep an eye on this forum to see if a solution can be found.

Skysoldier, thanks for the advice. I dont know how easy it will be to turn back the clock and go back to 8 from 8.1. I only use the laptops for games and I think it will be easier to start from scratch and clean install windows8. A mate of mine told me about this site https://ninite.com/ which is a great way of installing the apps that I used. Its then just the games which I can do as and when.

Having said all that, I think it is poor that I am having to do it all and, joking aside, it does make you look at a games console and think maybe that is an easier option.
 

My Computer

System One

  • OS
    Windows8.1

tiger

New Member
Posts
2
#13
DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

Hi SkySoldier - I did exactly as you suggested on the global settings for NVidia - No luck! But thanks anyway. I'm likely to follow Simonvick's drastic course of action if no solution appears soon.
 

My Computer

System One

  • OS
    windows8.1

Simonvick

New Member
Posts
5
#14
Hi, I have been doing some testing and trying different things out and I think I have fixed my problem. I left Grid 2 running for over 2 hours with not so much as a hitch so I think it might be fixed. This is what I did, I uninstalled my AMD drivers (13.11) and then I uninstalled the Intel drivers from the programs and Features application within the control panel. I then went to device manger (right click this computer and choose properties). I right clicked on the Intel card and selected uninstall. So now when I right click on my desktop there is nowhere to choose any kind of graphic properties. I then restarted my laptop and installed the latest AMD Drivers again. The strange thing is the intel drivers seem to reinstall themselves. Not the ones that were installed but an earlier version. I have taken a couple of screen shots that will hopefully make it clear what drivers are installed. Let me know how you get on and good luck. If it goes wrong again I will repost.

View attachment 30373

View attachment 30374
 

My Computer

System One

  • OS
    Windows8.1

Wiccanboy

New Member
Posts
3
#15
Thanks USASMA. I will certainly keep an eye on this forum to see if a solution can be found.

Skysoldier, thanks for the advice. I dont know how easy it will be to turn back the clock and go back to 8 from 8.1. I only use the laptops for games and I think it will be easier to start from scratch and clean install windows8. A mate of mine told me about this site https://ninite.com/ which is a great way of installing the apps that I used. Its then just the games which I can do as and when.

Having said all that, I think it is poor that I am having to do it all and, joking aside, it does make you look at a games console and think maybe that is an easier option.
In my opinion The computer stays the best game console! :)
 

My Computer

System One

  • OS
    Windows 8.1

Wiccanboy

New Member
Posts
3
#16
Heyhey,

So, I got like exactly the same problem! I have installed the new 8.1 Windows and since then i get messages that my computer is low on memory... I don't know a lot about computers besides from the games^^ So i asked my father how i can do something about the low memory but he says that my computer has enough memory! And (as it has been said quite some times on this topic) when i play LoL (league of legends) my computer restarts on it's own at least like 3 times a day... My dad says it's a problem with the graphic drivers and he installed updates for the intel hd graphics ad other things but that didn't change anything... :( So, yeah, I have read the answers on this topic but i don't understand a thing about what you guys say :p as I said above I don't know a lot about computers and when i read like : "You have to uninstall the drivers and install others and then do this and that" I don't know what to do exactly and how to do it... :( Is there someone who can explain to me how to resolve the problem step by step? I would really appreciate it :) It's been a week i can't play games normally...

Already a big thanks to those able to help me :)

Wiccanboy
 

My Computer

System One

  • OS
    Windows 8.1
Posts
6
#17
I can't really help further than what I've said so far. I haven't had any BSODs or crashes since I forced the Nvidia GPU to do everything. The Intel drivers have crashed a few times but it does not matter as nothing is running off them. I've tested a ton of games and they all work fine.

Do you have a Nvidia or AMD/ATI GPU?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Clevo P150EM
    CPU
    Intel Core i7 3740QM
    Memory
    16GB Kingdon HyperX 1600MHz
    Graphics Card(s)
    Nvidia GeForce GTX 675MX
    Screen Resolution
    1920x1080
    Hard Drives
    240GB Kingston SSD
Posts
6
#20
Just to let everyone know, Intel have recently released new graphics drivers and now I have no issues letting programs and games use the Intel Integrated Graphics. No more BSODs. This is on Windows 8.1.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Clevo P150EM
    CPU
    Intel Core i7 3740QM
    Memory
    16GB Kingdon HyperX 1600MHz
    Graphics Card(s)
    Nvidia GeForce GTX 675MX
    Screen Resolution
    1920x1080
    Hard Drives
    240GB Kingston SSD

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