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Win 8.1 failed to start, file \boot\bcd, Status 0xc000000f


#1
Hi guys I got a samsung np355v5c laptop for my son, I've got the same laptop also and was just setting it up for him when it restarted and came up with the following error. It is running windows 8.1 and didn't come with any disk. I was installing samsung recovery tool before it failed, and it came up with a box saying there was no recovery patition on the computer would i like to restart and try again. it was then that it came up with the following.

"The Boot Configuration Data for your PC is missing or contains errors"
File: \boot\BCD
Status: 0xc000000f

So as neither laptop came with installation disks I have started to download installation media from
Creating installation media for Windows 8.1 - Windows Help

To be honest Im not sure what my next step will be when it finishes downloading?

So looking for help and here seemed the logical place to start
Cheers
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#2
Open the Command Prompt when the Installation DVD Loads and type the following commands.
chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:​
.etc until you get the message that the volume could not be opened for direct access. For any drives that do not give the message:
"Windows has checked the file system and found no problems"
run chkdsk again as above. In other words, if it says:
"Windows has made corrections to the file system"
after running the disk check, run the disk check again.

I realize you may only have one disk show up in Windows explorer, but you may have more than one disk through recovery options. This is because the system creates a hidden boot partition (which will be C: in recovery), you may have a recovery partition for your PC that is hidden (which will be D: in recovery), and you will have your primary Windows partition (which may be E: in recovery). A custom PC will likely have at least C: and D: to scan.

But first try fixing the BCD because it's likely damaged: Repair Windows BCD
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
#3
Hi and thanks for your reply. I did what you asked and c: needed two passes with chkdsk before it passed without errors. As you suggested there are 2 other partitions on the hard disk both are error free, though one is fat32 rather than NTFS.

I've tried following the instructions to delete and recreate the BCD but failed at the first hurdle, there is no boot folder when I typed dir /AHS there are only 5 files and 4 dirs listed

The files are, bootmgr, bootnxt, hiberfil.SYS, pagefile.SYS & swapfile.SYS
The dir's are $recycle.bin, <junction> documents and settings, recovery & system volume information.

There is a folder called "boot" in side windows folder but no BCD folder so I'm stuck, if you could please help further I'd be grateful. Its 5am here so I've off to sleep for a few hours but will be back later.
Thanks in advance
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#4
Boot is still unsuccessful?
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
#5
Yes it just says the same
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#6

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
#7
After the list vol command I have the following

Volume 0 ltr F DVD
Volume 1 ltr E NTFS partition 100 mb healthy
Volume 2 ltr C NTFS partition 297gb healthy
Volume 3 ltr D fat32 removable 7632mb healthy

So am I correct in thinking that I should be doing the rest of the commands on volume 1 E:
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015
#8
okay, so I exited diskpart and then entered cd /d E:\Boot\, which then gave me a command prompt of
E:\boot>
I was able to do both

  1. bootrec /fixboot
  2. bootrec /fixmbr
successfully however it said bootrec /rebuildmbr wasn't a recognised command, so i exited, shut down the laptop, removed the usb disk and tried to boot up normally.
Unfortunately there is no change
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#9

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
#10
doing what was asked,

bootrec /FixMbr
bootrec /FixBoot
bootrec /ScanOs
All completed successfully


bootrec /RebuildBcd
It then said "Scanning all disks for windows installations, Successfully scanned windows installations, Total idenified Windows installations: 1
[1] C:\Windows
Add installation to boot list? I selected Yes
it then said the requested device cannot be found
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015
#11
just tried a reboot and there has been a slight change:

Instead of the text being black & white it now is on a blue background with white text and it has Recovery at the top and says
file: EFI\MicrosoftZBoot\Bcd
Error Code: 0xc000000f

You'll need to use recovery tools on your installation media, Then at the bottom Press ESC for UEFI Firmware settings.
however it doesn't go any further, it is as if my usb disk has corrupted itself aswell!!!

Is there a way i could reinstall windows without have the product key, It's not on the bottom of the laptop like it used to be though i did see that windows had been activated when looking in system?
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#12

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
#13
I'm having to download the windows recovery disk again as it is not responding when i plug it in, I have managed to find a blank DVD so will burn it once downloaded. It is downloading extremley slowly currently saying 12hrs until complete, is there any way i can repair the usb disk?
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#14
You can re-download the files needed to create the recovery drive and re-make a USB recovery drive (If I understood you correctly).
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

genet

New Member
Guru
Posts
879
#15
bootrec /RebuildBcd
It then said "Scanning all disks for windows installations, Successfully scanned windows installations, Total idenified Windows installations: 1
[1] C:\Windows
Add installation to boot list? I selected Yes
it then said the requested device cannot be found
You can try to run the command: bcdboot X:\windows

For more info look here: link
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.
#16
Unfortunatley it is taking an age to redownload the installation files from Microsoft. It is currently predicting 13hrs, I go away tomorrow till Friday so if it doesn't download I'll have to pick this up next week. Please don't think I'm ignoring you
Is there a way to find out the product key and then do a full install? There is nothing on the laptop that i need but i didn't make note of the product key before it had it's problem and it isn't on the bottom of the laptop like it used to be
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#17
It could be encrypted in your UEFI (if it came with Windows pre-installed). That means that it will be automatically entered during the Setup when needed without asking you anything, however this is viable only when installing the same operating system (and edition of the OS that the laptop was purchased with). There are a few ways to find out your product key when you have an operable OS to work with, but since that's not the case...
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
#18
so surely the hidden 100mb partition has the pre installed setup files on it?
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015
#19
Hi Guys, I'm back, sorry for the extended delay, anyway I am typing this post from the previously poorly laptop. I ran the bcdboot X:\windows command from the installation DVD command prompt that i downlaoded (it took 17 hours to complete) and the laptop booted straight away, so the first thing i have done is to write down the product key which i found using Produkey by Nirsoft. The strange thing is it came up with two product keys the 1st for Windows (BIOS OEM Key) and the 2nd for Windows 8.1 Enterprise.

So though I am very pleased that the laptop is running there are still a few problems I'd like to solve if you all can help.

Firstly, I'd like to do a completely fresh install of windows, so I know there are no problems and that I'm starting completely afresh. That said, where can I download the install disk for 8.1 enterprise? The DVD i made last week was just 8.1

Secondly, how can i make a recovery partition, as it was whilst I was trying to install the Samsung recovery program that the original fault occured?

Thirdly, What is the Bios OEM Key all about, I've never heard about it?

And finally, I'd like to say thank you for helping me, you have been really great, Thanks
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP355v5c-A06UK
    CPU
    2.70 gigahertz AMD A6-4400M APU
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP355V5C-A06UK BOARD REVISION 00
    Memory
    6GB
    Graphics Card(s)
    AMD Radeon HD 7520G
    Sound Card
    AMD High Definition Audio Device
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366 x 768
    Hard Drives
    ST500LM012 HN-M500MBB [Hard drive] (500.11 GB)

    Seagate Expansion 2TB
    Internet Speed
    7mb
    Browser
    Google Chrome
    Antivirus
    Kaspersky Internet Security 2015

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