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virus


Posts
3
#1
Hi guys,gals
I have been having some trouble with my windows 8.1. I have picked up a virus on my hp lap top, I have only had it 4 weeks and I installed the recommended mcafee live safe. I tried all the usual tricks to get rid of the virus but to no avail. I have done a factory re set and it still looks like I have the virus. When I go to load up a web page I get nothing but spam and then proxy server 127.0.0.1:50308. Any ideas I would be very greatful
thanks in advance
 
Last edited:

My Computer

System One

  • OS
    windows 8.1

8088

New Member
Posts
3
#2
Welcome to the forum. Who or what are you using for virus protection?
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inc. Inspiron 5720
    CPU
    2.50 gigahertz Intel Core i5-3210M
    Motherboard
    023HTX A00
    Memory
    6002 Megabytes Usable Installed Memory
    Graphics Card(s)
    Intel(R) HD Graphics 4000 [Display adapter]
    Monitor(s) Displays
    Generic PnP Monitor (17.1"vis)
    Screen Resolution
    1600 x 900
    Hard Drives
    ST1000LM024 HN-M101MBB [Hard drive] (1000.20 GB) -- drive 0, s/n S2WZJ90C932754, rev 2AR20003, SMART Status
    TOSHIBA External USB 3.0 USB Device [Hard drive] (1000.20 GB) -- drive 1, s/n F87860031303102, SMART Status: Healthy
    SanDisk Cruzer Glide USB
    Mouse
    loggitech M570
    Antivirus
    Norton AntiVirus Version 21.4.0.13

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#4

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#5
a full factory reset should have gotten rid of it ,unless you are installing a App/Program after the reset that has the virus in it
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#6
also it could be internet explorer addons causing the spam ,so check the IE addons and disable or delete items like toolbars and search engines ect ect ,if you use IE go to tools and manage addons
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

jimbo45

New Member
VIP Member
Guru
Hafnarfjörður IS

Posts
4,373
#7
Hi there.

If a FULL FACTORY RESET didn't cure the problem - get a complete new recovery disk from HP - or simply take the laptop back - if you've only had it for 4 weeks.

A full factory reset should do exactly that - if there is STILL a virus on your machine you could probably argue successfully in front of ANY court on the entire planet that either the computer HAD the virus to start with or is NOT fit for purpose and should be replaced or money refunded.

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)

azasadny

Moved to ten*****s.com
VIP Member
Guru
#8
Let us know how this goes. Thanks!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports

Borg 386

ADHD member
VIP Member
Pro User
#9
If you haven't done a scan for a rootkit, then you may want to do that. Rootkits can survive a reinstall because they write a hidden boot partition which doesn't show up in the disk manager. In order to destroy them you must wipe the entire drive or use a rootkit tool to ferret them out.

As Nuccii recommended, D/L & run TDSSKiller.

When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.

http://www.bleepingcomputer.com/download/tdsskiller/


 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various

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