Unable to download Windows 8 updates since December 2013

G

gclarksr

New Member
Messages
7
Hi Guys ......... I'm new to the site. I apologize if this post is in the wrong section.

Backstory: I purchased a Gateway NE56R47U shipped with Windows 8 in late 2013. I attempted UNSUCCESSFULLY to upgrade to 8.1 in December 2013 with an 0x80070004 error. Prior to this 8.1 attempt, I was receiving all the windows updates. So out of total frustration, and a lack of a technical fix, I gave up and ran the laptop as is. I researched Microsoft Community, but I never saw a solution to my problem. I ran across your site my accident, and I'm glad I did. Now with the upcoming Windows 10 free upgrade on the horizon, I NEED to upgrade to 8.1 to comply with the upgrade requirements. But first I need to get ALL the Windows 8 updates I've missed since 12/13 installed on this laptop, and upgrade to 8.1 from the Windows Store.

In the past week I've tried numerous attempts to receive the win updates with limited success, I'm able to get Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

So, I haven't been able to get any 8.0 win updates to download, either automatically or manually (don't know how). Hopefully, with your assistance we can get this fixed. Whenever this is fixed, will all the win updates come at one time? I have also had the update settings set to 'automatically install' any updates. With this potential 'group' update, will this pose any problems?

Thanks for your help in advance!

Greg
 
Count Mike -

Thank you for your quick response - I really appreciate it. I will take it under consideration at the appropriate time. My main concern right now, is getting windows update to work correctly to automatically download all subsequent windows 8 and any miscellaneous Microsoft updates to my laptop. I'm pretty sure not having any of these updates since December 2013 doesn't make the laptop as secure as it should be.

In the past week I've tried numerous attempts to receive the win updates with limited success, I recently got Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

Thanks,

Greg
 
Count Mike -

Thank you for your quick response - I really appreciate it. I will take it under consideration at the appropriate time. My main concern right now, is getting windows update to work correctly to automatically download all subsequent windows 8 and any miscellaneous Microsoft updates to my laptop. I'm pretty sure not having any of these updates since December 2013 doesn't make the laptop as secure as it should be.

In the past week I've tried numerous attempts to receive the win updates with limited success, I recently got Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

Thanks,

Greg

NOTE: Being new to the site, I replied to your post, but didn't know how to remove ' the mark as solved' message.
 
View attachment Error code 8024402F fix.zip
This is actually made for error code 0x8024402f but give it a try anyhow extract it to documents and read the instructions on how to unblock because it's a batch file created on another computer, also if you download if using IE11 you'll get a warning from Windows SmartScreen you can ignore it. This is a batch file that resets all windows updates .dll's. Seeing how Windows 8-10 are designed to update themselves they don't like it when we do manuel updates and sometimes we get error codes because of this. I have to use this a few times a week. Windows updates is the ONLY thig on 8 thru 10 that gives me headaches, it always went so smooth in Windows 7.
 
Thanks to all who offered suggestions to assist with the resolution of this issue. In the past week I've tried numerous attempts to run the sfc scan, dism tool and windows update (fixit) troubleshooter to correct the automatic downloading of windows updates with limited success.
Also, after reviewing the windows update log, it states the 'Window Update Agent 7.8.9200.1694 failed' message at least 8 times. This has produced two errors (8007371C and 800703F1), from all subsequent tries. In an attempt to fix the winupdt agent issue, I was directed to update to ‘the latest version of the windows update agent’ – KB2937636’. This update failed – without any application error code. Looking at my wuaueng.dll file, it states the ‘product version and file version’ is 7.8. 9200.16731’ created on 10/8/2013. Is this the latest WU Agent file? What is the latest, and how do I get this fixed?
I then attempted to download the winupdts again, and received the error message 800703F1, and clicked the ‘try again’ button. This time the updates began downloading 83important updates, to my surprise! After they downloaded and began the installation at around 13%, I received the message ‘Failure configuring Windows updates. Reverting changes. Do not turn off your computer.’ When I reviewed the update history, all 83 important updates had failed. There was one error code of 8007041D, the rest were split evenly between the 800703F1, 8007371C error codes.
I then ran the sfc scan, dism tool, both came back clean. Ran the windows update (fixit) trouble shooter, which found and fixed ‘Service registration is missing or corrupt’, ‘Windows Update error 0x80070057(2015-03-04-T-10_55_38P)’ and ‘Problems installing recent updates’.
I then turned off ‘automatic downloading and installation’ of windows updates and rebooted the pc. At some point, the 83 important updates were again downloaded to my pc. I have held off installing them again. As I wanted to inform the forum of my findings, with the hope of getting as much corrective measures with this scenario, the group comes up with.

Thanks for your assistance …………..

Greg
 
gator2013 -

Thanks for your assistance. I've got four screenshots (word documents) for you. But being new to the forum, I'm not sure how to add them as attachments. Can you assist?
 
Are you familiar with the screenshot feature (Image)? Windows Key/Prt. Sc Keys together

Screenshot saves an image of your current screen (photo) in your pictures folder (Screenshots) You add that to your post using the Insert Image icon on the reply ribbon.
 
Here is what I am thinking.

I purchased my PC in the fall of 2013 so my Install Update list shows all the updates installed and the basic order they were installed in. The attached screenshot shows the updates that were installed for Nov & Dec 2013. Possibly you could match up some of your updates with those on my list and try installing a few at a time based on my install dates. I have always installed the updates within a day or two of their release. I can give you a list for every month right up to Feb 2015.

Another option you may want to consider and one that I am sure a lot of folks will recommend is to download an ISO of the current and up-to-date 8.1 and do a clean install. Your built-in windows key should work with that. I think you are looking at spending some time with this one way or another.

Screenshot (88).png
 
gator2013 -

Thanks again for your assistance and your recommendations.

NOTE: This whole exercise is to allow me to update and install all of the Windows 8 updates, which will allow me to successfully update to Windows 8.1. All to this pre-work is to ensure that this laptop will qualify to receive the free Windows 10 upgrade.

Based on my above statement, it sounds to me like Option 2, may be the best and cleanest method. I don't mind the time-consuming work as long as I don't lose any user data, as I have three accounts on this laptop.

I do have a couple of questions for you though:

  • You mentioned 'download an ISO of the current and up-to-date 8.1 and do a clean install'. Was 8.1 a typo?
  • You mentioned 'clean install' will this procedure delete all user data? Or, is it the similar to performing a 'clean boot'?
  • Lastly, what is an ISO and where would I download it from? What's the correlation between the ISO and the Windows key?
Greg
 
Greg,

An ISO is basically an image file of just the windows operating system. You download the file from Microsoft and then burn to DVD or to a USB Flash Drive. It then allows you to do a Clean Install of the OS without all the extra add-ons (Bloatware) that the PC makers add to it. It does wipe your system clean so you would need to backup all files you would want to keep and you would need to reinstall all your programs. There is a reasonable amount of work involved but the end result is a super clean installation of the OS. The attached tutorial will explain everything.

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

No, the 8.1 was not a typo. I assume your PC came with 8 installed so the Windows License authorization key is embedded in the PC. If you were to download and install an ISO the best route would be to go ahead and install the 8.1 version because that is where you want to end up. When activating, the new installation should read the license key embedded in your PC and allow activation. Again, I believe this is explained in the tutorial.

At the bottom of the attached tutorial there are additional tutorials listed that may be relevant to the situation.

At this point with your PC, is the Restore Point feature functional? If so, I would create a Restore Point to at least protect yourself. I would also recommend you go ahead and create some kind of backup of everything you could not afford to lose.

Another thing you could consider is using the Free version of Macrium Reflect and make a current image of your PC to an external drive. With the Macrium software you can mount this image and view, copy, reload any or all of the files. Backup imaging is the ultimate backup solution.
 
You must log in or register to reply here.

Similar threads

C
Solved First problem unable to download from Windows Store
Replies
17
Views
6K
Slartybart
Slartybart
W
Unable to download Windows 8- "We can't connect right now"
Replies
2
Views
7K
WhaleTrain
W
J
Unable to download files using torrent.
Replies
2
Views
3K
James903
J
btowngurl1974
Unable to download ANYTHING, administrator has blocked ...
Replies
0
Views
2K
btowngurl1974
btowngurl1974
K
Solved Unable to download updates to newly installed programs.
Replies
15
Views
4K
David Bailey
David Bailey
Back
Top