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System Freeze while playing any games on ideapad y510p


charmaine

New Member
Posts
11
#1
bought lenovo ideapad y510p a month ago and its been a havoc since. every time i play games, it begins to freeze or hang after 20-30 minutes. im running windows 8 64bit factory installed. all the drivers are from lenovo itself. this is very frustrating and i feel like cheated after buying 1300$ USD notebook that doesn't runs well.

seeking professional help to rectify this.


Computer Type Laptop
System Manufacturer/Model Number Lenovo IdeaPad Y510p
OS Windows 8
CPU 4th Gen Intel® Core™ i7 4700 QM
Motherboard Lenovo VIQY0Y1 (U3E1)
Memory 8 GB (2x4GB DDR3 L1600)
Graphics Card Nvidia GeForce GT 755M and Intel HD Graphics 4600
Sound Card Realtek
Monitor(s) Displays 1920x1080
Screen Resolution 1920x1080
 

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

charmaine

New Member
Posts
11
#2
updated log with latest dumps. please move this thread back to bsod section
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

ItherNiT

New Member
Posts
3
#3
question, do you get a bsod?
I also have a Y510P, there is a common overheating problem, while playing games. Please give the temps of the computer while playing.
If I'm not mistaken once the temps get high the gfx card starts to scale back, that leaves a laggy experience.
 

My Computer

System One

  • OS
    Windows 8

charmaine

New Member
Posts
11
#4
no my system temp is normal and i got no laggy experience with my GPU. gaming is crazy high and life like. it just freezes a lot and im forced to reboot manually. bsod are normally CLOCK WATCHDOG TIMEOUT and IRQL LESS OR EQUAL. from lenovo forums i got a fix for freezing is by disabling the link power management in intel rapid storage technology software which did quite helped but bsod and freezing still persists. i'd like to eradicate that asap.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

csand

Canadian Hoser
Member
Posts
36
#5
Hmmm

Possibly RAM, although the clock watchdog is usually more regarding processors. Try running the windows memory diagnostic and see if it turns up anything.
I would also make sure all your drivers (especially chipset drivers from Intel) are all up to date!

Is this a new problem or did it just start happening recently?

You can look in Windows Event Viewer to see the errors that happen around the time of the BSOD

Also, from an administrative command prompt, run these two:

chkdsk /f

and after that

sfc /scannow

I have also found, that unless you are using the Intel Rapid Storage, you may as well just uninstall the whole thing.
 

My Computer

System One

  • OS
    Win 8 Pro 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sager NP8265-S
    CPU
    i7 4700mq
    Motherboard
    Clevo
    Memory
    16GB DDR3 1600MHz
    Graphics Card(s)
    ATI HD8790m
    Sound Card
    onboard
    Monitor(s) Displays
    19" Samsung / 15.4" lcd
    Screen Resolution
    1680x1050
    Hard Drives
    128GB Adata SX300
    750GB WD 7200rpm
    PSU
    Clevo
    Case
    Clevo
    Cooling
    2 fans
    Keyboard
    10$ msi Chicklet
    Mouse
    gigabyte gm-m6800
    Internet Speed
    decent

charmaine

New Member
Posts
11
#6
i ran the memtest and nothing wrong with ram. did sfc as well and it did found errors and chkdsk fixed it at the boot. rapid storage technology is there but disabled the LPM thing. please check the attached logs for bsod errors.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

majulook

Member
Member
Posts
87
#7
You bought it a month ago? Contact Lenovo support or look at least look at the Lenovo forums.

My Lenovo Y500 works flawlessly and has since I got it 10 months ago.

Some questions for you:
1. Have you remove the trial ware anti-virus?
2. Have you removed any other software?
3. Have you installed any new AV or anti-malware
4. Are you running dual video cards?
5. Have you updated any drivers?
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

charmaine

New Member
Posts
11
#8
1. Have you remove the trial ware anti-virus? YES
2. Have you removed any other software? PARTIALLY
3. Have you installed any new AV or anti-malware? ESET INT SECURITY
4. Are you running dual video cards? NOPE
5. Have you updated any drivers? ALL OF EM
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

majulook

Member
Member
Posts
87
#9
You updated ALL the drivers?
Did you verify the drivers on Lenovo's support forum?

If it was me I would make a backup as the system is now, get the drivers Lenovo recommends and use them and see if the issue reduces.

Also check that EST is setup as recommended for Gaming www.[B]eset[/B].com/us/resources/files/Gamer_Customizations.pdf‎
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

charmaine

New Member
Posts
11
#10
i've updated all the drivers except display after i moved to windows 8.1. all downloaded and installed from lenovo except display i got from nvidia.com. disabled LMP in intel RST as per instruction from other guys at lenovo forums. 3 days gone and not a single bsod but system still freezes while i play games. most happens with new games like Assassin's creed 4 and splinter cell blacklist.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

majulook

Member
Member
Posts
87
#11
Did the freezing start after update to Win 8.1?
Did you upgrade asper Lenovo's instructions?

Windows 8.1 Upgrade

Question You bought the laptop a month ago and it did not come with 8.1?
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

charmaine

New Member
Posts
11
#12
no it was with win 8 as well. i downloaded it from the windows store and let it upgrade. yes my unit came with win 8 but now im updated to windows 8.1 update 1
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

charmaine

New Member
Posts
11
#13
i've attached two new bsod errors. please analyze it and tell me what is the culprit here?
 

Attachments

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

majulook

Member
Member
Posts
87
#14
You should Contact Lenonvo
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

charmaine

New Member
Posts
11
#15
i think i may have fixed it finally. i've played 3 different games at ultra settings, rendered a 4k video and not a single bsod or system freeze.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

csand

Canadian Hoser
Member
Posts
36
#16
What was the problem?

I was about to say you should go get it replaced
 

My Computer

System One

  • OS
    Win 8 Pro 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sager NP8265-S
    CPU
    i7 4700mq
    Motherboard
    Clevo
    Memory
    16GB DDR3 1600MHz
    Graphics Card(s)
    ATI HD8790m
    Sound Card
    onboard
    Monitor(s) Displays
    19" Samsung / 15.4" lcd
    Screen Resolution
    1680x1050
    Hard Drives
    128GB Adata SX300
    750GB WD 7200rpm
    PSU
    Clevo
    Case
    Clevo
    Cooling
    2 fans
    Keyboard
    10$ msi Chicklet
    Mouse
    gigabyte gm-m6800
    Internet Speed
    decent

charmaine

New Member
Posts
11
#17
I did some tweaking with the registry and added some values in the graphic drivers registry key and it was all good until this morning when I played assassin's creed 4 and the system did stuttering and then apparently froze again. I did All the burn in tests and ran memtest and I aced it all so I don't think I should replace my unit as my hardware appears to be fine. What do u gents think?

to give u a better understanding what happens, i have recorded a video. please check and suggest me fixes for it.

UPDATE: my cpu temp reaches upto 94 according to latest burnintest

https://www.youtube.com/watch?v=0J6cVEMbbGg
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080

charmaine

New Member
Posts
11
#18
its cool now. i cleaned the dust using the lenovo energy management software and its now under 77. it was probably dust. im gonna clean it good with my vacuum cleaner now.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo IdeaPad Y510p
    CPU
    4th Gen Intel® Core™ i7 4700 QM
    Motherboard
    Lenovo VIQY0Y1 (U3E1)
    Memory
    8 GB (2x4GB DDR3 L1600)
    Graphics Card(s)
    Nvidia GeForce GT 755M and Intel HD Graphics 4600
    Sound Card
    Realtek
    Monitor(s) Displays
    1920x1080
    Screen Resolution
    1920x1080