Remote access to my laptop

[philetus]

I bought a new Netgear router this morning and had problems with their Nighthawk phone app. A popup said I had an error and had a number to call.
I called and a guy said I had a problem with the network. I thought this was legit Netgear tech support,which is no excuse, but when he asked me if I wanted
him to see if he could find the trouble, I let him in. He said my firewall was not protecting my network and I needed a better firewall and did I want him to help me get one.
I said no thanks, disconnected, and uninstalled the Go to apps I allowed.
I am clean installing Windows on my computer. Are other devices on my network at risk?

 

[Stealth]

Make sure you downloaded the Official App and not a scam app. Though this would have nothing to do with what is on your computer.

Where was the popup, computer?

Where did you buy the Router?

Is it an android phone?

>>>HERE is an example of what you are describing.

 

[Barman58]

Once you have checked your system the nighthawk app is available in the apple appstore or google play

For windows access or I assume Mac access you need to use internet access //192.168.1.1 (default) or there is a specific URL for the router firmware that I never use but should be in your documentation for the router

edit

URL is www.routerlogin.net which asks for a password for the admin account, it should be password unless you have changed it

 

[TechnoMage]

I don't play well with electronic devices that do NOT work according to plan. I'd be getting rid of that router and get something else.

I've not had good luck with that particular brand of router. However I do use both LinkSys and Intellinet, with great luck.

I'm currently using the Modem/Router combo device supplied to me by "Hughes Net", with NO problems.

Good Luck,
TechnoMage
PS: OH, by the way, do a full C: backup before you try anything else. Then, if something goes south on you, you can just do a Backup Restore and not loose anything in the process.
I back up my own system, at least once a week, depending on what I'm doing. I use an old backup program that I first got in 1997, Called simply "Ghost". It still works great, for all OS's.
It's still available, out there on the internet. It was abandoned by Symantec several year ago.

 

[philetus]

I don't play well with electronic devices that do NOT work according to plan. I'd be getting rid of that router and get something else.

I've not had good luck with that particular brand of router. However I do use both LinkSys and Intellinet, with great luck.

I'm currently using the Modem/Router combo device supplied to me by "Hughes Net", with NO problems.

Good Luck,
TechnoMage
PS: OH, by the way, do a full C: backup before you try anything else. Then, if something goes south on you, you can just do a Backup Restore and not loose anything in the process.
I back up my own system, at least once a week, depending on what I'm doing. I use an old backup program that I first got in 1997, Called simply "Ghost". It still works great, for all OS's.
It's still available, out there on the internet. It was abandoned by Symantec several year ago.

I wasn't familiar with this brand, but nothing else was available and my wife wanted her wifi.
I know it was very stupid of me to let someone into my computer. I knew better and did it anyway.
Do you know if it would have been possible for him to get into/infect any other devices on my network?

 

[Barman58]

There is a chance that other devices on your network have been compromised. How much of a chance depends on what protection you have in place, and how advanced your scammer was.
A lot will use guile to get you to to give them passwords or personal data, for future use.
Others will just try to sell you something that you do not need. Just using the technology as their access to you.

I would suggest you change passwords and reset any network hardware like routers and change any passwords.with other computers and devices it's a good idea to scan them with your anti malware app.
If you do your banking etc online from the PC affected let you bank know to protect you from any attempts to access funds.and change passwords manually with the bank

Saying all of this it appears that you caller was one of the more traditional type persuading you to part with your money rater than scanning through your system for data so hopefully you will be OK as long as you keep vigilant