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Remote access to my laptop

philetus

Member
I bought a new Netgear router this morning and had problems with their Nighthawk phone app. A popup said I had an error and had a number to call.
I called and a guy said I had a problem with the network. I thought this was legit Netgear tech support,which is no excuse, but when he asked me if I wanted
him to see if he could find the trouble, I let him in. He said my firewall was not protecting my network and I needed a better firewall and did I want him to help me get one.
I said no thanks, disconnected, and uninstalled the Go to apps I allowed.
I am clean installing Windows on my computer. Are other devices on my network at risk?
 

My Computer

System One

  • OS
    Win 8.1

Stealth

Member
Make sure you downloaded the Official App and not a scam app. Though this would have nothing to do with what is on your computer.

Where was the popup, computer?

Where did you buy the Router?

Is it an android phone?

>>>HERE is an example of what you are describing.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP g7-2235dx
    CPU
    AMD A8-4500M
    Motherboard
    Hewlett-Packard 184B
    Memory
    8GB RAM
    Graphics Card(s)
    512MB ATI AMD Radeon HD 7640G
    Sound Card
    AMD High Definition Audio Device
    Screen Resolution
    1600x900@60Hz
    Hard Drives
    SANDISK 120GB SSD
    Internet Speed
    72Mbps
    Antivirus
    Avast Free
    Other Info
    Salvage Teardown now all up and working like new.

Barman58

Super Moderator
Super Moderators
Once you have checked your system the nighthawk app is available in the apple appstore or google play

For windows access or I assume Mac access you need to use internet access //192.168.1.1 (default) or there is a specific URL for the router firmware that I never use but should be in your documentation for the router

edit

URL is
www.routerlogin.net which asks for a password for the admin account, it should be password unless you have changed it
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone

TechnoMage

Active Member
Power User
I don't play well with electronic devices that do NOT work according to plan. I'd be getting rid of that router and get something else.

I've not had good luck with that particular brand of router. However I do use both LinkSys and Intellinet, with great luck.

I'm currently using the Modem/Router combo device supplied to me by "Hughes Net", with NO problems.

Good Luck,
TechnoMage :cool:
PS: OH, by the way, do a full C: backup before you try anything else. Then, if something goes south on you, you can just do a Backup Restore and not loose anything in the process.
I back up my own system, at least once a week, depending on what I'm doing. I use an old backup program that I first got in 1997, Called simply "Ghost". It still works great, for all OS's.
It's still available, out there on the internet. It was abandoned by Symantec several year ago.
 

My Computer

System One

  • OS
    Win-8.1/Pro/64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Made
    CPU
    AMD 8 Core
    Motherboard
    Gigabyte, Ultra Durable, GA-970A-DSP3
    Memory
    Crucial, 8GB
    Graphics Card(s)
    AMD Radeon HD 5450 (2 GB)
    Sound Card
    On Board
    Monitor(s) Displays
    24" LG
    Hard Drives
    Sandisk, SSD 120GB, 8TB Seagate backup drive
    PSU
    Antec Earthwatts, 650
    Case
    Pac-Man Case
    Keyboard
    HP Professional
    Mouse
    GearHead Wireless
    Internet Speed
    5 Meg
    Browser
    Firefox
    Other Info
    Using Classic Shell on Win-8.1 /pro/64

philetus

Member
I don't play well with electronic devices that do NOT work according to plan. I'd be getting rid of that router and get something else.

I've not had good luck with that particular brand of router. However I do use both LinkSys and Intellinet, with great luck.

I'm currently using the Modem/Router combo device supplied to me by "Hughes Net", with NO problems.

Good Luck,
TechnoMage :cool:
PS: OH, by the way, do a full C: backup before you try anything else. Then, if something goes south on you, you can just do a Backup Restore and not loose anything in the process.
I back up my own system, at least once a week, depending on what I'm doing. I use an old backup program that I first got in 1997, Called simply "Ghost". It still works great, for all OS's.
It's still available, out there on the internet. It was abandoned by Symantec several year ago.
I wasn't familiar with this brand, but nothing else was available and my wife wanted her wifi.
I know it was very stupid of me to let someone into my computer. I knew better and did it anyway.
Do you know if it would have been possible for him to get into/infect any other devices on my network?
 

My Computer

System One

  • OS
    Win 8.1

Barman58

Super Moderator
Super Moderators
There is a chance that other devices on your network have been compromised. How much of a chance depends on what protection you have in place, and how advanced your scammer was.
A lot will use guile to get you to to give them passwords or personal data, for future use.
Others will just try to sell you something that you do not need. Just using the technology as their access to you.

I would suggest you change passwords and reset any network hardware like routers and change any passwords.with other computers and devices it's a good idea to scan them with your anti malware app.
If you do your banking etc online from the PC affected let you bank know to protect you from any attempts to access funds.and change passwords manually with the bank

Saying all of this it appears that you caller was one of the more traditional type persuading you to part with your money rater than scanning through your system for data so hopefully you will be OK as long as you keep vigilant
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone

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