cpucomputers
New Member
- Messages
- 3
Hello all
We are a computer repair shop, we seem to be having the same issue other shops and or people are having, Reloading windows 8 or 8.1 on a system that the product key is embedded in the Bios. We have research this problem and a lot of the time, the answer is completely wrong or off topic.
Scenario only concerning windows 8 or 8.1 any version, also data recover is not a concern: Systems are coming in that are built by a manufacturer (Dell, Toshiba, HP, Compaq, Emachine ect.) the system(s) are out of warranty, They are either in a boot loop, blue screening when loading windows or the hard drive has crashed and isn't loading windows at all. The customers never created recovery disks, nor can we due to windows not loading. We can not get to advanced mode and even if and when we can, creating recovery media is not available.
So let us be clear: We have a system that had windows 8 or 8.1 preinstalled by manufacturer, it was used for multiple months, no recovery media create, now the operating system is not loading, recovery partition corrupt or not accessible, refresh not available, windows product key is embedded in the Bios and is out of warranty.
What we have tried: System with failed hard drive with windows 8 sticker on it. Ran software that extracts product key from BIOS, Inserted an OEM disk for windows 8 and 8.1 when asked to input key, we used the key that was extracted, the installation tells us that the product key is not a OEM key. We do not have a skip button to continue? How in the world can we reload windows 8 or 8.1 on these systems? We have gone through all of the BIOS settings and have tried everything we can think of. If the product key for windows 8 or 8.1 is embedded in the BIOS what do we need to do to make the installation find the key and use it to continue the installation and activate.
From what we are seeing we are not the only one(s) asking this question, the problem is that the reply(s) are: use system refresh, use recovery partition, use recovery media? We understand the reasoning behind having the product key embedded but it shouldn't be this hard to use what the system already has?
Any help would be greatly appreciated, Thank You
We are a computer repair shop, we seem to be having the same issue other shops and or people are having, Reloading windows 8 or 8.1 on a system that the product key is embedded in the Bios. We have research this problem and a lot of the time, the answer is completely wrong or off topic.
Scenario only concerning windows 8 or 8.1 any version, also data recover is not a concern: Systems are coming in that are built by a manufacturer (Dell, Toshiba, HP, Compaq, Emachine ect.) the system(s) are out of warranty, They are either in a boot loop, blue screening when loading windows or the hard drive has crashed and isn't loading windows at all. The customers never created recovery disks, nor can we due to windows not loading. We can not get to advanced mode and even if and when we can, creating recovery media is not available.
So let us be clear: We have a system that had windows 8 or 8.1 preinstalled by manufacturer, it was used for multiple months, no recovery media create, now the operating system is not loading, recovery partition corrupt or not accessible, refresh not available, windows product key is embedded in the Bios and is out of warranty.
What we have tried: System with failed hard drive with windows 8 sticker on it. Ran software that extracts product key from BIOS, Inserted an OEM disk for windows 8 and 8.1 when asked to input key, we used the key that was extracted, the installation tells us that the product key is not a OEM key. We do not have a skip button to continue? How in the world can we reload windows 8 or 8.1 on these systems? We have gone through all of the BIOS settings and have tried everything we can think of. If the product key for windows 8 or 8.1 is embedded in the BIOS what do we need to do to make the installation find the key and use it to continue the installation and activate.
From what we are seeing we are not the only one(s) asking this question, the problem is that the reply(s) are: use system refresh, use recovery partition, use recovery media? We understand the reasoning behind having the product key embedded but it shouldn't be this hard to use what the system already has?
Any help would be greatly appreciated, Thank You
My Computer
System One
-
- OS
- windows 8.1 pro
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Custom
- CPU
- I7
- Memory
- 8
- Browser
- IE 11