Random reboots , AODDriver4.2.0 service failed to start

[Lucid92]

Hi, I have recently built a PC but I keep getting random reboots. No dump files are produced but this is what it says in Event Viewer :

Error The AODDriver4.2.0 service failed to start due to the following error: The system cannot find the path specified.

Warning The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{c8bef4b1-03bd-11e5-8287- d050995ee694}#0000000000100000.

Error A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor APIC ID: 0

The details view of this entry contains further information

Any help would be greatly appreciated.

Thanks.

View attachment 62232

 

[blueelvis]

Hi Lucid92 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

---

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.

3: kd> !errrec ffffe0008ac294b8
===============================================================================
Common Platform Error Record @ ffffe0008ac294b8
-------------------------------------------------------------------------------
Record Id     : 01d0956e960f4abd
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/23/2015 15:39:04 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0008ac29538
Section       @ ffffe0008ac29610
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : [B][U]BUS error[/U][/B]
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0008ac29580
Section       @ ffffe0008ac296d0
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ ffffe0008ac296d0
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0008ac295c8
Section       @ ffffe0008ac29750
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : [COLOR=#FF0000][B][U]BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)[/U][/B][/COLOR]
  Status      : 0xfe00000000070f0f
  Address     : 0x00000000fe99e084
  Misc.       : 0xc00a0fff01000000

The system is encountering the machine check exceptions. The errors are caused because of a timeout error between the processor and the bus (Part of the Motherboard) of the system. This error is consistent across all of the dump files. There is a very strong indication that your motherboard is failing because of the error in the Event Viewer log file.

---

If you are overclocking the system, it is strongly recommended that you RESET the system to STOCK settings. Furthermore, make sure that your system is not overheating. You can use CoreTemp to monitor the temperature of the system while idle and while under load. Kindly report back the temperatures along with your next post.

If you can RMA the motherboard, I would suggest doing that. If you are not able to RMA it, kindly let me know.


Let me know how it goes ^_^

-Pranav

 

[Lucid92]

Thanks very much for the response, I haven't over clocked however I bought the board from Amazon a couple of weeks ago and so I am eligible for a replacement. I'll get back to you once I have the new board to give an update as to whether the problem persists.

Thanks.

 

[Lucid92]

So I have installed my new mobo but I am still getting the crashes.

Also my CPU temp is aorund 17C when idle and 43C max.

 

[blueelvis]

Hi Lucid92 ^_^,

Could you please follow and report back with the results of the below tests?

1. 
   Prime95 download site: GIMPS - Free Prime95 software downloads - PrimeNet
   Prime95 Setup:
   - extract the contents of the zip file to a location of your choice
   - double click on the executable file
   - select "Just stress testing"
   - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
   - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
   The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
   Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
   Monitor the CPU temperature and DON'T let it exceed 85ºC. If it does, then you probably have a CPU cooling problem.
   - CPU temps exceeding 60ºC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
   This won't necessarily crash the system - but check the output in the test window for errors.
   The Test selection box and the stress.txt file describes what components that the program stresses.
   NOTE: Errors should be considered when:
   - the system BSOD's during Prime95
   - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
   - the Prime95 program crashes
   - the Prime95 program shows errors in it's display
   - there are errors in the Prime95 results file
   More details on the use of this test: Torture test your CPU with Prime95

2. IntelBurnTest - The new stress-testing program

The error you are encountering is generally in the case of broken connection between the CPU and the motherboard. Kindly post back the result of these tests with your next post.


-Pranav

 

[Lucid92]

[TABLE="class: tborder, width: 100%, align: center"]
[TR]
[TD="class: alt1 bgoff"]Is it probable that my CPU is causing the crashes and needs replacing?
[/TD]
[/TR]
[TR="class: media400"]
[/TR]
[/TABLE]

 

[blueelvis]

[TABLE="class: tborder, width: 100%, align: center"]
[TR]
[TD="class: alt1 bgoff"]Is it probable that my CPU is causing the crashes and needs replacing?[/TD]
[/TR]
[TR="class: media400"]
[/TR]
[/TABLE]

Yes, it is very much probable considering the fact that you have replaced the motherboard and are still facing issues. Kindly post back the results of the diagnostics


-Pranav

 

[Lucid92]

So I have run prime95 and it caused my computer to reboot as usual. I have been having trouble installing the intel burn test.

 

[blueelvis]

So I have run prime95 and it caused my computer to reboot as usual. I have been having trouble installing the intel burn test.

I believe that the CPU is faulty in this case then. I wish I had asked you to run the diagnostics before directly replacing the motherboard. It would have saved you the headache <_<

What kind of trouble are you facing while trying to perform the Intel Burn Test?

-Pranav