Random BSODs

[paulp75]

Hi all. I have been having issues with bsod's for a month or two now, which is quite frustrating.

I was having them every hour or so at one stage, however i debugged some issues, such as outdated drivers etc, and it isn't quite as frequent now.
It now occurs 1-3 times a day on average during heavy usage i guess.

I have attached the log file as requested in the guidelines.

Let me know if anyone can see anything that needs fixing, or if you need further info etc. thanks in advance.

 

[paulp75]

Another one overnight while i was sleeping, seemingly caused by msfs.SYS (Mailslot driver).

A bit more info. I have done a chkdsk on the ssd, and also have done ram test with around 4 passes now, without finding anything.

The video card driver has been high on the "suspects list" as the GEOforce drivers seem to cause a lot of issues.
any thoughts?

 

[paulp75]

Hi, just wanted to know if I have posted this correctly, such as correctly posted the attachment. thanks

 

[ectech]

Hello paulp75,

I will review the logs shortly and post instructions for you.

 

[ectech]

Please remove the following software..

1) Samsung Android software/drivers

2) Spybot search & destroy 2

I need the model number of the computer. If it is a custom built machine I'll need the model number for the motherboard.

 

[paulp75]

Hi there ectech.
Thanks for replying.
In regards to the samsung drivers/software, do you mean the samsung magician app(for the ssd). I have looked through and i can't find anything related to my s3 on the computer.
I've uninstalled spybot now.

The motherboard is an ASUS Z-87c

 

[ectech]

In regards to the samsung drivers/software, do you mean the samsung magician app(for the ssd). I have looked through and i can't find anything related to my s3 on the computer.

If no Samsumg Android drivers are present you can disregard. However, Samsung Magician you should keep.

An update for the following driver is available. Please Download & Install.

1) Realtek LAN Driver

Please Download & Install Speccy..

Link: Download Speccy 1.24.632 - FileHippo.com

Click File > Publish Snapshot > Copy & Paste the URL into your next post.

 

[paulp75]

Hi there. I'm trying to find the correct driver for that one.
There is the speccy info. thanks for your help
http://speccy.piriform.com/results/LaU8erBYWZ3ndxbHDPILl74

 

[ectech]

This is the correct driver.. It should be the second option.

Version 8.19.726.2013

[TABLE="class: table table-bordered"]
[TR]
[TH="class: width20 bg-gray"] Description[/TH]
[TD="class: width80"] Realtek LAN Driver V8.19.726.2013 for Windows Win8.1 32bit & Win8.1 64bit---(WHQL).[/TD]
[/TR]
[TR]
[TH="class: width20 bg-gray"] File Size[/TH]
[TD="class: width80"] 6,41 MBytesupdate
[/TD]
[/TR]
[/TABLE]

Update the BIOS also..

Version 1707
[TABLE="class: table table-bordered"]
[TR]
[TH="class: width20 bg-gray"] Description [/TH]
[TD="class: width80"] Z87-C BIOS 1707
Improve system stability. [/TD]
[/TR]
[TR]
[TH="class: width20 bg-gray"] File Size [/TH]
[TD="class: width80"] 5,28 MBytesupdate[/TD]
[/TR]
[/TABLE]

 

[paulp75]

[TABLE="class: table table-bordered"]
[TR]
[TH="class: width20 bg-gray"] Description[/TH]
[TD="class: width80"] Z87-C BIOS 1707
Improve system stability.[/TD]
[/TR]
[TR]
[TH="class: width20 bg-gray"] File Size[/TH]
[TD="class: width80"] 5,28 MBytesupdate[/TD]
[/TR]
[/TABLE]

This sounds promising. system stability.

Ok I have made both changes. Updated bios and also the lan driver. thanks for your help.

 

[ectech]

Your welcome

Test the system for a few hours. If you get anymore blue screens, let me know.

 

[paulp75]

Unfortunately still getting bsod's
Here are the last 3

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Crash Address	Stack Address 1	Stack Address 2	Stack Address 3	Computer Name	Full Path	Processors Count	Major Version	Minor Version	Dump File Size	Dump File Time

[TD="bgcolor: #FFFFFF"]010614-6859-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]1/6/2014 5:16:35 PM[/TD]
[TD="bgcolor: #FFFFFF"]DRIVER_CORRUPTED_EXPOOL[/TD]
[TD="bgcolor: #FFFFFF"]0x000000c5[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000000[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000002[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000000[/TD]
[TD="bgcolor: #FFFFFF"]fffff802`fad11fdd[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+14dca0[/TD]
[TD="bgcolor: #FFFFFF"]NT Kernel & System[/TD]
[TD="bgcolor: #FFFFFF"]Microsoft® Windows® Operating System[/TD]
[TD="bgcolor: #FFFFFF"]Microsoft Corporation[/TD]
[TD="bgcolor: #FFFFFF"]6.3.9600.16452 (winblue_gdr.131030-1505)[/TD]
[TD="bgcolor: #FFFFFF"]x64[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+14dca0[/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"]C:\WINDOWS\Minidump\010614-6859-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]8[/TD]
[TD="bgcolor: #FFFFFF"]15[/TD]
[TD="bgcolor: #FFFFFF"]9600[/TD]
[TD="bgcolor: #FFFFFF"]146,512[/TD]
[TD="bgcolor: #FFFFFF"]1/6/2014 5:17:24 PM[/TD]

[TD="bgcolor: #FFFFFF"]010614-6687-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]1/6/2014 5:06:19 PM[/TD]
[TD="bgcolor: #FFFFFF"]NTFS_FILE_SYSTEM[/TD]
[TD="bgcolor: #FFFFFF"]0x00000024[/TD]
[TD="bgcolor: #FFFFFF"]000000b5`00190637[/TD]
[TD="bgcolor: #FFFFFF"]ffffd000`28237638[/TD]
[TD="bgcolor: #FFFFFF"]ffffd000`28236e40[/TD]
[TD="bgcolor: #FFFFFF"]fffff800`00ccae4b[/TD]
[TD="bgcolor: #FFFFFF"]Ntfs.sys[/TD]
[TD="bgcolor: #FFFFFF"]Ntfs.sys+fe4b[/TD]
[TD="bgcolor: #FFFFFF"]NT File System Driver[/TD]
[TD="bgcolor: #FFFFFF"]Microsoft® Windows® Operating System[/TD]
[TD="bgcolor: #FFFFFF"]Microsoft Corporation[/TD]
[TD="bgcolor: #FFFFFF"]6.3.9600.16384 (winblue_rtm.130821-1623)[/TD]
[TD="bgcolor: #FFFFFF"]x64[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+14dca0[/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"]C:\WINDOWS\Minidump\010614-6687-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]8[/TD]
[TD="bgcolor: #FFFFFF"]15[/TD]
[TD="bgcolor: #FFFFFF"]9600[/TD]
[TD="bgcolor: #FFFFFF"]158,232[/TD]
[TD="bgcolor: #FFFFFF"]1/6/2014 5:07:07 PM[/TD]

[TD="bgcolor: #FFFFFF"]010514-6671-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]1/5/2014 4:16:12 PM[/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"]0x00000139[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000003[/TD]
[TD="bgcolor: #FFFFFF"]ffffd000`22ee1860[/TD]
[TD="bgcolor: #FFFFFF"]ffffd000`22ee17b8[/TD]
[TD="bgcolor: #FFFFFF"]00000000`00000000[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+14dca0[/TD]
[TD="bgcolor: #FFFFFF"]NT Kernel & System[/TD]
[TD="bgcolor: #FFFFFF"]Microsoft® Windows® Operating System[/TD]
[TD="bgcolor: #FFFFFF"]Microsoft Corporation[/TD]
[TD="bgcolor: #FFFFFF"]6.3.9600.16452 (winblue_gdr.131030-1505)[/TD]
[TD="bgcolor: #FFFFFF"]x64[/TD]
[TD="bgcolor: #FFFFFF"]ntoskrnl.exe+14dca0[/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"] [/TD]
[TD="bgcolor: #FFFFFF"]C:\WINDOWS\Minidump\010514-6671-01.dmp[/TD]
[TD="bgcolor: #FFFFFF"]8[/TD]
[TD="bgcolor: #FFFFFF"]15[/TD]
[TD="bgcolor: #FFFFFF"]9600[/TD]
[TD="bgcolor: #FFFFFF"]145,488[/TD]
[TD="bgcolor: #FFFFFF"]1/5/2014 4:17:25 PM[/TD]

 

[ectech]

Run the SF Diag Tool again and create zip file with all the logs so I see everything.

 

[paulp75]

Hi there. Please find attached full logs again.
I appreciate the help.

 

[paulp75]

Is there anything that can be found in the latest logs?
thanks

 

[MasterChief]

Is there anything that can be found in the latest logs?
thanks

The logs are clearly and explicitly stating that the machine is hosed, so you should therefore just give it to Masterchief of eightforums.com.

lol

Just kidding of course.

With 95+% probability, you have a memory issue. It's either a bios misconfiguration or faulty RAM.

Can you do me a huge favor? Take a screen of CPU-Z's SPD tab.

Then, take another screenshot of the Memory tab for each stick of RAM you have installed.

Attach them to a new post here and we'll see what's up with that.

See if you can update this driver, from ASUS:

AsUpIO   AsUpIO.sys   Mon Aug 02 22:47:59 2010

Driver Reference Table - AsUpIO.sys

ASUSTeK Computer Inc. -Support- Drivers and Download

Uninstall Citrix!