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Random BSOD during normal use.


#1
Hello, first i want to apology for my bad english :)

I have this annoying problem with my new computer. I just buy new computer about two weeks ago, everything was fine untill about a week ago. Ive got BSOD related to my GPU driver, then i refresh my windows. Now ive got another chain of BSOD (even in safe mode) related to ntoskrnl.exe during normal use (i mean even when i just sit and stare at my monitor without doing anything). I tried everything except refresh my windows. I think there is another way to fix this problem, so i post it here. Hope ppl here can help me.

I sent my .dmp files according to forum rules in attachment below

Thank you.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#2
Hi reigha666,

Welcome to the 8forums.

Please visit windows update and install every update available, it may take a couple of times to get them all.

Please move files from the partitions F, G and J to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space for windows to do its thing in the background.
Less could cause BSOD's

Most, if not all, crashes seem to be caused by memory corruption. These might be solved with installing windows updates.
If the updates do not solve this problem, please follow instructions below.



Diagnostic Test
RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note   Note


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
#3
Hello axe0, thanks for the fast response.

I try all of your step, i move some files from disk F,G and J so it have 10-15% empty space.
I update my windows too (around 145+ updates :p).
And finally run the memtest, zero error found. But my computer still BSOD, now i can see this ntkrnlmp.exe join the club.

Here's my latest .dmp

Thank you.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#4
Memtest has completed 8 passes in such a short time?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
#5
Need to be 8 pass? oh ok i just run it by default. i'll run it again.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#6
Memtest needs to run at least 8 complete passes for conclusive results.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
#7
Hello again axe0,

now im done with 8 passes, with very interesting result 5 errors right at the beginning :cry:
is that means my ram is bad and i need to scrap them and grab a new one?

Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#8
That means your RAM is bad and you have to find out what stick is bad.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
#9
ok, i just read the memtest86 related post from the link you give me in the post #2 again, and there is possible that the bad one is my ram slot/s. To check my ram slots i should test it one by one with memtest86 right?
Or by using 8 passes memtest86 that i just do means 100% proof that the bad guy is my ram?

Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#10
Test each stick in a different slot seperately from the other stick, with MemTest86+ yes.
When the first stick is tested in each slot that has been used, do the same with the other stick.
Compare the results to find out if the RAM or a slot is at fault.
If a slot is the cause, you can use the mainboard normally without that slot, but it is not recommended to use a component which has a faulty part.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
#11

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#12
What is up with slot 3? Haven't tested it yet?
It looks like stick B is indeed the bad 1, but I'm not 100% certain.

Try stick B in all slots and keep stick A disconnected.
Try stick A in slot 2 and keep stick B disconnected.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
#13
oh, slot 1 and 3 tested with dual channel config back before post #7. Forget to include the result.
Ok i'll test it again.
B in all Slots
A in slot 2, got it

Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790k
    Motherboard
    Asrock Fatality Killer Z97
    Memory
    8GB Team Elite 1600 dual kit
    Graphics Card(s)
    Powercolor PCS+ R9 390
    Monitor(s) Displays
    Samsung S22D300
    Screen Resolution
    1920x1080
    Hard Drives
    Adata SP900 128GB SSD
    WD Caviar Blue 1TB 7200
    WD Blue 320GB 5200
    PSU
    Thermaltake EVO Blue 2.0 750 Watt
    Case
    Dazumba D-vito 801
    Cooling
    Cooler Mater Seidon 120V plus
    Keyboard
    Logitech G100 Combo
    Mouse
    Logitech G100 Combo
    Internet Speed
    6 mbps
    Browser
    Google Chrome
    Antivirus
    Norton Internet Security