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Random BSOD during file transfer.


octiceps

New Member
Posts
21
#1
I'm currently in the midst of doing a reformat on my Lenovo IdeaPad Y500 laptop and was copying over my library of Steam games from an external hard drive. It was taking a while so I closed the lid and just let it do its thing while I left and did something else. After I assumed it had finished I came back and opened the lid, only to be greeted with the log-in screen. When I logged in I got this prompt telling me that my PC had rebooted from a bugcheck. Turns out, there was a BSOD during the middle of my file transfer. I would be very grateful if someone could take a look at my attached dump files and tell me what the problem was. Also, if this is of any help, these were logged in Event Viewer and Action Center after what happened:

View attachment 25849 View attachment 25850
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo IdeaPad Y500
    CPU
    Intel Core i7-3630QM
    Motherboard
    Intel Ivy Bridge HM76
    Memory
    8GB DDR3-1600
    Graphics Card(s)
    2 x Nvidia GeForce GT 650M 2GB GDDR5 SLI
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    15.6'' laptop display
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SpinPoint M8 1TB 5400 RPM HDD + 16GB SanDisk U100 mSATA SSD cache
    PSU
    170W AC adapter
    Keyboard
    Lenovo AccuType keyboard with dedicated num pad and red backlight :D
    Mouse
    Synaptics one-piece clickpad

octiceps

New Member
Posts
21
#2
Bump. Anyone?
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo IdeaPad Y500
    CPU
    Intel Core i7-3630QM
    Motherboard
    Intel Ivy Bridge HM76
    Memory
    8GB DDR3-1600
    Graphics Card(s)
    2 x Nvidia GeForce GT 650M 2GB GDDR5 SLI
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    15.6'' laptop display
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SpinPoint M8 1TB 5400 RPM HDD + 16GB SanDisk U100 mSATA SSD cache
    PSU
    170W AC adapter
    Keyboard
    Lenovo AccuType keyboard with dedicated num pad and red backlight :D
    Mouse
    Synaptics one-piece clickpad

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#3
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
This device needs to be enabled and then updated:
PCI Simple Communications Controller PCI\VEN_8086&DEV_1E3A&SUBSYS_397717AA&REV_04\3&11583659&0&B0 This device is disabled.
It's most likely your Intel(R) Management Engine Interface. Update it from the manufacturer's website, or from http://downloadcenter.intel.com

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Memory dump blames iaStorA.sys - a driver for your Intel Rapid Storage Technology (RST). Please update it from the manufacturer's website, or from http://downloadcenter.intel.com

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys




Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Aug  4 19:12:37.176 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080413-37656-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 18:52:35.902[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+8edf8 )[/B]
BugCheck [B]D1, {10, 2, 1, fffff880016acdf8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880016acdf8, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_iaStorA+8edf8[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN44WW(V2.04)
  BIOS Release Date             05/21/2013
  Manufacturer                  LENOVO
  Product Name                  20193
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Aug  4 19:12:37.176 2013 (UTC - 4:00)**************************
[COLOR=RED][B]WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
[COLOR=RED][B]LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
rtsuvc.sys                  Wed Oct 17 03:34:30 2012 (507E5F86)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
excfs.sys                   Tue Jan  8 11:00:53 2013 (50EC42B5)
excsd.sys                   Tue Jan  8 11:00:57 2013 (50EC42B9)
RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
NETwew00.sys                Thu Apr 25 08:09:22 2013 (51791CF2)
jmcr.sys                    Thu Apr 25 23:31:34 2013 (5179F516)
L1C63x64.sys                Fri Apr 26 03:12:51 2013 (517A28F3)
HWiNFO64A.SYS               Sat May 11 03:17:38 2013 (518DF092)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
nvlddmkm.sys                Thu Jul 25 22:41:39 2013 (51F1E1E3)
[/font]
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

octiceps

New Member
Posts
21
#4
Hi John. Thanks for the reply!

I have installed all Important Windows Updates, but not the Recommended ones, so I will do that.

SanDisk has not released any firmware updates for the SSD I'm using, and I'm using a storage controller driver (Intel RST) from this year.

I purposely disabled the Intel Management Engine Interface controller in Device Manager and didn't install the driver because this is my personal machine so I don't use Intel vPro remote access technology.

I have uninstalled MSI Afterburner and reset my GPU overclock in the meantime while I get this sorted out.

As far as Intel Rapid Storage Technology is concerned, what's interesting is that the newest version listed on the Intel Download Center (12.5.0.1066) is actually older than what I currently have (12.6.0.1033). I think what happened is Intel took down 12.6.0.1033 from their website for whatever reason. I'm going to have to pass on the 12.5.0.1066 driver as well because there is a known bug in this version which causes TRIM commands not to pass through the controller to the drives, so TRIM is disabled using this driver. So it looks like I will have to get an older version of RST.

I will do these things and report back after a while. Thanks again!
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo IdeaPad Y500
    CPU
    Intel Core i7-3630QM
    Motherboard
    Intel Ivy Bridge HM76
    Memory
    8GB DDR3-1600
    Graphics Card(s)
    2 x Nvidia GeForce GT 650M 2GB GDDR5 SLI
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    15.6'' laptop display
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SpinPoint M8 1TB 5400 RPM HDD + 16GB SanDisk U100 mSATA SSD cache
    PSU
    170W AC adapter
    Keyboard
    Lenovo AccuType keyboard with dedicated num pad and red backlight :D
    Mouse
    Synaptics one-piece clickpad

octiceps

New Member
Posts
21
#5
Just an update, Intel recently released a new version of RST and I updated. Have been BSOD-free for about a week. Hopefully this streak continues but I am optimistic so far. Thanks again for the help John!
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo IdeaPad Y500
    CPU
    Intel Core i7-3630QM
    Motherboard
    Intel Ivy Bridge HM76
    Memory
    8GB DDR3-1600
    Graphics Card(s)
    2 x Nvidia GeForce GT 650M 2GB GDDR5 SLI
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    15.6'' laptop display
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SpinPoint M8 1TB 5400 RPM HDD + 16GB SanDisk U100 mSATA SSD cache
    PSU
    170W AC adapter
    Keyboard
    Lenovo AccuType keyboard with dedicated num pad and red backlight :D
    Mouse
    Synaptics one-piece clickpad

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