My friend's Dell Inspiron 660 had a bunch of popups happening so she ran MalwareBytes, it found 80 items and cleaned them.
Then ran ESET online scanner, it found 6 items, cleaned them, and rebooted.
Seemed to be running ok at this point.
Then she ran TrendMicro HouseCall, it found one item that it cleaned. (not sure what this item was).
She rebooted and then had no more internet access. The internet icon in the tray sometimes says "limited access", sometimes says Internet access, but there is never any access.
She has ethernet and wireless, both of them do not work.
An iPad connected to the same wireless network does have access.
Also, we tried connecting via ethernet cable directly to the modem, still no good.
She says she also saw a popup from Internet Explorer when this was happening, saying that some program was trying to change the default search provider, but IE did not allow it. She is not sure when that popped up, she thinks it was after she ran TrendMicro, but before the internet stopped working. Not sure if that is related.
Any ideas what to try next?
Thanks
Then ran ESET online scanner, it found 6 items, cleaned them, and rebooted.
Seemed to be running ok at this point.
Then she ran TrendMicro HouseCall, it found one item that it cleaned. (not sure what this item was).
She rebooted and then had no more internet access. The internet icon in the tray sometimes says "limited access", sometimes says Internet access, but there is never any access.
She has ethernet and wireless, both of them do not work.
An iPad connected to the same wireless network does have access.
Also, we tried connecting via ethernet cable directly to the modem, still no good.
She says she also saw a popup from Internet Explorer when this was happening, saying that some program was trying to change the default search provider, but IE did not allow it. She is not sure when that popped up, she thinks it was after she ran TrendMicro, but before the internet stopped working. Not sure if that is related.
Any ideas what to try next?
Thanks
My Computer
System One
-
- OS
- Windows 8 Pro