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No boot device on newly bought Windows 8 laptop


Allingo

New Member
Posts
11
#1
Hi! Let me explain this frustrating and silly problem...

I bought an Acer laptop running windows 8 maybe few months ago. Everything were fine. Absolutely no problem at all. but then...

I left my laptop running for the night. (forgot to close it) but when i woke up, he show me a ''no boot device detected, please insert a boot device and restart'' screen. My first question was why? You were working fine! So i try to look up for the problem but i did not find any answer... or even someone else who experienced the same problem. I try using the recovery back i've made, went into the screen where you can load the driver, add partition, format partition, etc. But the hard disk is not showing. Like if the laptop never had a hard drive. I did not make any internal or external change at all since i have it. Its like if the hard disk can randomly kill himself without any reason. I have some experience in computer but i'm not a mastermind. So i need help please. If you need any extra information i'll add them. As i said, according to my search, it seems i'm the first one experiencing this so i don't know exactly which information need to be known.
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Allingo

New Member
Posts
11
#2
(UPDATE) No boot device on newly bought Windows 8 laptop

I have a little update on my situation.

After messing around on internet and the internal command prompt, i found something... odd.
The main hard drive where the windows were initially installed (C:) doesn't exist anymore... I generated a list of list of basic and dynamics volumes which are installed using command prompt but nothing... The only one appeared was my USB key, which contained the backup installation i'm running on. And that same USB key took the letter C:
So, to make it short: Hard drive randomly died and he erased every bit of existence in my computer.

Its getting worse... :S
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Ztruker

Well-Known Member
VIP Member
Guru
#4

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Allingo

New Member
Posts
11
#5
can you enter BIOS and see if disk is present there?
do you have installation media? (USB or DVD)
No the bios is inaccessible and yes i have an installation media on a USB
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Addictive Gamer

New Member
Member
Posts
356
#6
No the bios is inaccessible and yes i have an installation media on a USB
That's impossible.
As soon as PC boots up you should be able to enter bios by repeated key pressing ( F1, F2, F10, DEL )

Do you know the key for your motherboard? try one of the above.

You can use "computer repair" > "startup recovery" while booting from installation media.
which should recover the boot sector.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Allingo

New Member
Posts
11
#7
No the bios is inaccessible and yes i have an installation media on a USB
That's impossible.
As soon as PC boots up you should be able to enter bios by repeated key pressing ( F1, F2, F10, DEL )

Do you know the key for your motherboard? try one of the above.

You can use "computer repair" > "startup recovery" while booting from installation media.
which should recover the boot sector.
Yes usually the key are showing right under the acer logo but... not anymore.
WP_20150508_21_21_39_Pro.jpg

And if i try to press theme anyway, none of theme work. Its usually F10 but it doesn't work. Same for the other one. If i let him continue until logo diseappear without doing anything, here what i got:
WP_20150508_21_23_42_Pro.jpg

If my USB key is plugged, he will go to the system recovery menu instead of showing the second screen, which enable me to access command prompt and the rest of the stuff... but not the BIOS. I swear it's not a joke. Some other forum laughed at me because they said getting the BIOS unaccessible is impossible and i'm a liar and a time waster and blabla you know the rest... but now its getting frustrating...
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Addictive Gamer

New Member
Member
Posts
356
#8
Ok, let's skip BIOS then for now,
load windows from USB installation media, click on "repair my computer" option and then "startup recovery" to attempt boot sector repair.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Allingo

New Member
Posts
11
#9
Mine was named startup repair.

Well, i had the ''diagnose pc'' screen during few second, then he reboot to the second screen i showed above.

:/
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Allingo

New Member
Posts
11
#10
Mine was named startup repair.

Well, i had the ''diagnose pc'' screen during few second, then he reboot to the second screen i showed above.

:/
WAIT! i got another (disapointing) screen after a third reboot:
WP_20150508_21_42_59_Pro.jpg
In case you can't read it: File:\Boot\BCD
Error code: 0xc0000098
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Addictive Gamer

New Member
Member
Posts
356
#11
Mine was named startup repair.

Well, i had the ''diagnose pc'' screen during few second, then he reboot to the second screen i showed above.

:/
does that mean you have completed the "startup repair" process?

do it again but this time instead of "startup repair" click on Command prompt and then type this into the console line by line:

diskpart
list disk
select disk 0
list vol
list par


take a screenshot here.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Allingo

New Member
Posts
11
#12
Mine was named startup repair.

Well, i had the ''diagnose pc'' screen during few second, then he reboot to the second screen i showed above.

:/
does that mean you have completed the "startup repair" process?

do it again but this time instead of "startup repair" click on Command prompt and then type this into the console line by line:

diskpart
list disk
select disk 0
list vol
list par


take a screenshot here.
Tried to reboot to access the recovery tool but now, after passing acer logo, he goes directly to the ''blue recovery'' screen showed above and he got locked here...
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Allingo

New Member
Posts
11
#14
Not even. But i plugged the USB back in my desktop computer (the one i'm typing you with) and replaced the damaged ''BSD'' file, unplugged, then plugged it back in laptop and now i'm on the recovery tool menu. So before i do something stupid, i'll wait further instruction from you.
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Addictive Gamer

New Member
Member
Posts
356
#15
OK, click on "repair my computer" as before and then select "command prompt" to open command prompt.

when it opens type following commands line by line into the console and hit enter after each one:
bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

when done with executing these commands shut down laptop and pull USB stick out. then turn laptop on.

 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Allingo

New Member
Posts
11
#16
Unsucessful... here's the process:

WP_20150508_22_09_33_Pro.jpg

goes back to the no bootable disk upon reboot without USB plugged in.

That doesn't make any sense... my computer ''denied'' any existence of hard drive... but he ran on his original factory hard drive before crashing...
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Addictive Gamer

New Member
Member
Posts
356
#17
Ok,
now do the same as before but type these commands:

diskpart
list disk
select disk 0
list vol
list par

then paste the output of above commands as in your previous post.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Allingo

New Member
Posts
11
#18
WP_20150508_22_24_30_Pro.jpg

I see what you tried to do with these commands... I should have tried theme earlier. :/ but the ''disk 0'' is actually the USB key with the recovery media plugged in... but if i can boot into the windows using this method, i have an external hard drive, which is much more bigger (500 GB) that i actually used once to restore a Windows XP months ago. So it could maybe work...

Now i have to go work... i'll be right back tomorrow i promise. I miss this laptop... but answer this post i'll be able to see it at my work
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

Addictive Gamer

New Member
Member
Posts
356
#19
Well as you can see there is no laptop's disk present, nothing can be done but to visit the place where you bought this laptop and ask for repair. since you still have valid warranty.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Allingo

New Member
Posts
11
#20
*sigh* it seems to be the only solution then... but thank you for your time. i really appreciate it. :)
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    Intel
    Motherboard
    Intel
    Memory
    8 Go
    Graphics Card(s)
    ATI Radeon HD 5450
    Browser
    Firefox

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