I need to be able to use Remote Assistance to help my elderly aunt with her new laptop. We both have Windows 8.1 Pro.
The steps required for her to invite me to assist her are too complicated. If she could follow all that, she wouldn't need my assistance!
I can't figure out how to make a shortcut that she can just click on, or how to directly open Windows Remote Assistance.
I can right click Start, choose System, then Remote Settings, then click on "What happens when I enable Remote Assistance?" which takes you to a help window from which you choose "How can I get help?" Then you have to scroll down and click on "Tap or click to open Windows Remote Assistance." Then click on "Invite someone you trust to help you." then click on the person.
I'm sorry, I'm sure there has to be an easier way.
The steps required for her to invite me to assist her are too complicated. If she could follow all that, she wouldn't need my assistance!
I can't figure out how to make a shortcut that she can just click on, or how to directly open Windows Remote Assistance.
I can right click Start, choose System, then Remote Settings, then click on "What happens when I enable Remote Assistance?" which takes you to a help window from which you choose "How can I get help?" Then you have to scroll down and click on "Tap or click to open Windows Remote Assistance." Then click on "Invite someone you trust to help you." then click on the person.
I'm sorry, I'm sure there has to be an easier way.
My Computer
System One
-
- OS
- Windows 8.1 Pro
- Computer type
- Laptop
- System Manufacturer/Model
- Surface
- Browser
- IE