Orchestratic
New Member
- Messages
- 4
Hi,
I'm not exactly a computer genius, and even Windows 8 is kind of new to me, but when they offered the update to 8.1 for free, of course I wanted it. When I update, everything seems to work fine until everything is complete, then it takes me to a flat blue screen that says nothing with no options to do anything. I've sat on that screen for an hour and a half. If I manually restart the computer, it automatically restores back to Windows 8. I've tried this three times.
Anyone have any idea?
The computer is an ASUS laptop and DOES have quite a bit of programs on there. It also has some adware or something that messes with my Mozilla browser that I somehow can't get rid of with even a rootkit, so if that problem has an easy fix I'd be up to hearing that answer, too.
Please help and thank you very much in advance.
I'm not exactly a computer genius, and even Windows 8 is kind of new to me, but when they offered the update to 8.1 for free, of course I wanted it. When I update, everything seems to work fine until everything is complete, then it takes me to a flat blue screen that says nothing with no options to do anything. I've sat on that screen for an hour and a half. If I manually restart the computer, it automatically restores back to Windows 8. I've tried this three times.
Anyone have any idea?
The computer is an ASUS laptop and DOES have quite a bit of programs on there. It also has some adware or something that messes with my Mozilla browser that I somehow can't get rid of with even a rootkit, so if that problem has an easy fix I'd be up to hearing that answer, too.
Please help and thank you very much in advance.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS
- Browser
- Mozilla