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Solved Moving from one user account to another


RhinoCan

New Member
Posts
67
#1
I'm not sure if I know all the correct vocabulary for this so bear with me as I try to explain.

One of my user accounts has gone inactive and I'd like to move everything under that account to another account as quickly and painlessly as possible. Long story short, the initial Windows account I set up when I got this laptop was one issued by an ISP that I left a few months back. Eventually, that email address/Windows account went dead. I can no longer use it for email. I can still sign in to that user account on the laptop but I can't install any programs from the Windows store or sign in to my XBox games (Taptiles, Mahjong, and so forth). (I can PLAY the games and they correctly track my score and award me the little medals that you get each month for getting sufficient points but that's all.)

I assume that there's no way to revive or reactivate this account so that I can do installations of new programs again so I'd like to find some way to move/copy the various existing applications so that they open under the other user account I have set up on this laptop, preferably without losing the score histories on the games.

Basically, I've got a double-barrelled problem: I need to be able to install programs from the Windows Store again and I'd like to move my games over to a different user account without losing my scoring history.

Any suggestions how I can do that?

I'm running Windows 8.1.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS K55N
    CPU
    AMD A8-4500 APU with Radeon HD Graphics 1.90 GHz
    Motherboard
    not sure
    Memory
    8.00 GB installed, 7.46 GB usuable
    Graphics Card(s)
    Radeon
    Sound Card
    not sure
    Monitor(s) Displays
    Built-in laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    one 750 GB
    PSU
    Not sure
    Case
    Not sure
    Cooling
    Not sure
    Keyboard
    Built in to laptop
    Mouse
    None; I use the touchpad
    Internet Speed
    6 Mbps down, 0.25 Mbps up
    Browser
    current versions of Firefox, Chrome and IE
    Antivirus
    Avast Free
    Other Info
    I *think* many of the questions to which I've answered "not sure" are irrelevant because it is a laptop but if you need to know specifically what model of cooling fans or keyboard or whatever where built in to the laptop, I can try to find that out if you tell me where to look. I don't see this information in the Windows/System display but maybe it is elsewhere. I'm not sure what a "PSU" is: Powe

Brink

Administrator
Administrator
mvp
Posts
23,376
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

RhinoCan

New Member
Posts
67
#3
Thank you, Brink, for this suggestion. This sounds like a very good solution to my problem but I'm having some trouble executing it. I've set up a different email address as my primary alias but whenever I try to sign in to the Windows Store or my games, it shows me the OLD primary alias and asks for the password for that. It fails to authenticate when I supply that old alias's password. What do I do about that? I think I should be seeing the new primary alias. How do I make that happen?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS K55N
    CPU
    AMD A8-4500 APU with Radeon HD Graphics 1.90 GHz
    Motherboard
    not sure
    Memory
    8.00 GB installed, 7.46 GB usuable
    Graphics Card(s)
    Radeon
    Sound Card
    not sure
    Monitor(s) Displays
    Built-in laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    one 750 GB
    PSU
    Not sure
    Case
    Not sure
    Cooling
    Not sure
    Keyboard
    Built in to laptop
    Mouse
    None; I use the touchpad
    Internet Speed
    6 Mbps down, 0.25 Mbps up
    Browser
    current versions of Firefox, Chrome and IE
    Antivirus
    Avast Free
    Other Info
    I *think* many of the questions to which I've answered "not sure" are irrelevant because it is a laptop but if you need to know specifically what model of cooling fans or keyboard or whatever where built in to the laptop, I can try to find that out if you tell me where to look. I don't see this information in the Windows/System display but maybe it is elsewhere. I'm not sure what a "PSU" is: Powe

RhinoCan

New Member
Posts
67
#4
Brink,

It's working now. My problem is that I was impatient. I was expecting the change to take effect in a minute or two but it took a few hours. All is well now though. I am finally able to acquire new apps and also sign in to my Xbox games. My scores and playing history was NOT lost, which is exactly what I wanted.

I can even get rid of the extra user accounts I put on this machine as a workaround to the issue of my old email address going dead.

Thanks for your assistance!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS K55N
    CPU
    AMD A8-4500 APU with Radeon HD Graphics 1.90 GHz
    Motherboard
    not sure
    Memory
    8.00 GB installed, 7.46 GB usuable
    Graphics Card(s)
    Radeon
    Sound Card
    not sure
    Monitor(s) Displays
    Built-in laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    one 750 GB
    PSU
    Not sure
    Case
    Not sure
    Cooling
    Not sure
    Keyboard
    Built in to laptop
    Mouse
    None; I use the touchpad
    Internet Speed
    6 Mbps down, 0.25 Mbps up
    Browser
    current versions of Firefox, Chrome and IE
    Antivirus
    Avast Free
    Other Info
    I *think* many of the questions to which I've answered "not sure" are irrelevant because it is a laptop but if you need to know specifically what model of cooling fans or keyboard or whatever where built in to the laptop, I can try to find that out if you tell me where to look. I don't see this information in the Windows/System display but maybe it is elsewhere. I'm not sure what a "PSU" is: Powe

Brink

Administrator
Administrator
mvp
Posts
23,376
#5
You're most welcome. I'm happy to hear that all is well now. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone