Hi,
Please help me help my cousin with his HP Notebook. Two days ago, he clicked on a downloaded MS Presentation file to open it, but instead of opening, something was running as if MS Office is reinstalled, so he just cancelled it but it hangs for hours so he decided to force it shut-down. When he pressed again the power button, he got to the user sign in screen but after he signed in, nothing appears but a black screen with only the mouse cursor visible when moved. He told me that he dad left it to see if it will load into the start screen or the desktop after several hours but to no avail.
I have tried running "startup repair" but it can't repair it and gives this file path: D:\Windows\System32\Logfiles\SrtTrail.txt
Please, I humbly ask for any advice/tips to solve this issue from anyone.
Best and God bless,
z
Please help me help my cousin with his HP Notebook. Two days ago, he clicked on a downloaded MS Presentation file to open it, but instead of opening, something was running as if MS Office is reinstalled, so he just cancelled it but it hangs for hours so he decided to force it shut-down. When he pressed again the power button, he got to the user sign in screen but after he signed in, nothing appears but a black screen with only the mouse cursor visible when moved. He told me that he dad left it to see if it will load into the start screen or the desktop after several hours but to no avail.
I have tried running "startup repair" but it can't repair it and gives this file path: D:\Windows\System32\Logfiles\SrtTrail.txt
Please, I humbly ask for any advice/tips to solve this issue from anyone.
Best and God bless,
z
My Computer
System One
-
- OS
- Windows 7