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Solved Laptop screen brightness won't adjust


That Guy

New Member
Posts
5
#1
Hey everyone, I don't know if you know me, but I was Wii Master 64 on Seven Forums, so, it's good to be here! I decided to change my name, but I couldn't think of anything better, so I just went with what it is lol.

Anyways, I about a month or 2 ago, I went and bought a new laptop since my old one was starting to die on me and stuff. It's a Samsung ATIV Book 4, and it's really nice. This is the first hick up I've had with it so far, and I noticed it happening today. I noticed my screen was really dim today as I was using it, so naturally, I use the Fn key to turn it up, but nothing happens. Up in the top left of the screen, it shows a little brightness meter going up and down as I turn it up and down, but nothing changes. I went to the power options menu and tried to adjust it there, and alas, nothing happened. I googled this problem to see what I could find, but nothing really helped... I even tried disabling the display driver and restarting it, but that didn't do anything. What do you all think?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV Book 4
    CPU
    Intel Core i5-3230(M)
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 4000
    Browser
    Waterfox
    Antivirus
    Windows Defender

Brink

Administrator
Administrator
mvp
Posts
23,739
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

That Guy

New Member
Posts
5
#3
Thanks for the reply, I tried everything in that tutorial, but nothing happens. I'm wondering if it's an issue with the screen itself, but I haven't abused it or anything
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV Book 4
    CPU
    Intel Core i5-3230(M)
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 4000
    Browser
    Waterfox
    Antivirus
    Windows Defender

Brink

Administrator
Administrator
mvp
Posts
23,739
#4
It sounds like you may be missing a driver. You might check to see if you're missing one that may have been removed during the update to 8.1.
 
Last edited:

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

That Guy

New Member
Posts
5
#5
It says that all of the drivers are functioning correctly, so I don't know which one it would be. I tried a system restore, but it just froze it into a brighter state...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV Book 4
    CPU
    Intel Core i5-3230(M)
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 4000
    Browser
    Waterfox
    Antivirus
    Windows Defender

That Guy

New Member
Posts
5
#6
Well, I fixed it by going back to the previous driver I had installed. Apparently, my driver updated itself today without me knowing lol. Apparently, there's some sort of incompatibility between the new driver and my computer. Oh well, I'll just wait for a fix. Thanks for the help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV Book 4
    CPU
    Intel Core i5-3230(M)
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 4000
    Browser
    Waterfox
    Antivirus
    Windows Defender

Brink

Administrator
Administrator
mvp
Posts
23,739
#7
Perfect. Which driver was it? Video?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

That Guy

New Member
Posts
5
#8
Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV Book 4
    CPU
    Intel Core i5-3230(M)
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 4000
    Browser
    Waterfox
    Antivirus
    Windows Defender

Brink

Administrator
Administrator
mvp
Posts
23,739
#9
Thank you. It seems like a lot of folks have been having issues with being able to adjust screen brightness.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

itzJack

New Member
Posts
2
#10
Well, I fixed it by going back to the previous driver I had installed. Apparently, my driver updated itself today without me knowing lol. Apparently, there's some sort of incompatibility between the new driver and my computer. Oh well, I'll just wait for a fix. Thanks for the help!
hello! i am having the same problem as well and i was wondering which previous driver did you install to get it working again?
 

My Computer

System One

  • OS
    windows 8.1

Brink

Administrator
Administrator
mvp
Posts
23,739
#11
Well, I fixed it by going back to the previous driver I had installed. Apparently, my driver updated itself today without me knowing lol. Apparently, there's some sort of incompatibility between the new driver and my computer. Oh well, I'll just wait for a fix. Thanks for the help!
hello! i am having the same problem as well and i was wondering which previous driver did you install to get it working again?

Hello Jack, and welcome to Eight Forums.

It was for his video driver. :)

http://www.eightforums.com/drivers-...creen-brightness-won-t-adjust.html#post293658
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

itzJack

New Member
Posts
2
#12
Thank you Brink, i made an account just to see how i could fix the issue as well haha, but he did mention that the newer intel driver was faulty and that he went back to the previous driver which then solved the problem. All i wanted to know was what was the previous driver.. because I'm trying to see if it would help me with the same problem too.
 

My Computer

System One

  • OS
    windows 8.1

Brink

Administrator
Administrator
mvp
Posts
23,739
#13
Not sure, but you could try any version released before that one to see how it does for you.

Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
Posts
1
#14
Brightness Issue Fixed

Hey everyone. I was also having this same problem except there was not an option for me to revert back to my previous driver. My problem was also with the Intel HD Graphics 4000 driver. Version 10.18.10.3316. All I did to mine was disable the driver and the enable it again after a minute. It fixed the brightness issues and I haven't had any problems with it since.
 

My Computer

System One

  • OS
    Samsung Electronics

shotta287

New Member
Posts
12
#15
Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
Having issues with this driver version too.
 

My Computer

System One

  • OS
    Windows 8.1 64-Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung
    CPU
    Intel Core i5 2.5GHz
    Memory
    6GB
    Graphics Card(s)
    Intel HD4000
    Hard Drives
    750GB
    Browser
    Firefox/Chrome
    Antivirus
    Windows Defender

Topsail

New Member
Posts
1
#16
Perfect Example Of How Useful These Forums Are!

Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
THANK YOU! That Guy and Brink, I appreciate your posts very much! :thumb:

For the benefit of others, I came to find out why I couldn't dim and That Guy you were dead on accurate with your statement. I tried the tip from Insidious Krypt, but it didn't work for me. I tried the Intel site, but it wouldn't let me install an older driver. So I went to the Lenovo site, the manufacturer of my laptop, and downloaded the older driver from there. The installation hadn't yet completed when my display started to dim. I have renamed the saved old driver to something I can easily find and recognize it's purpose just in case I forget and allow the driver to be updated again.
Thanks again guys, you saved me what would have been hours and hours of searching for the problem! :thumbsup:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo P400 Touch
    CPU
    Intel
    Motherboard
    LENOVO 31900003WIN8 STD MLT
    Memory
    6GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Firefox
    Antivirus
    Security Essentials

SelKan

New Member
Posts
1
#17
Hi guys, It is simple. Just type "Device Manager" in search and select Display Adaptors and select Intel Graphics 4000 Driver. Right click and uninstall it. Restart the computer and you are on to adjust brightness.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung
    CPU
    Intel
    Motherboard
    Intel
    Memory
    4GB
    Graphics Card(s)
    Intel Graphics
    Browser
    Internet Explorer
    Antivirus
    Norton

spapakons

New Member
Posts
36
#18
Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
That's a common problem when upgrading to a newer version of Windows. Microsoft decides that your drivers are outdated and replaces them with newer from Windows Update. One bad thing about it is that you are never asked to agree, it is done automatically. The other bad thing is that Microsoft drivers almost always offer very basic functionality and take advantage of very little of your expensive hardware. I always prefer to install latest OEM drivers (e.g. Intel, nVidia, Realtek etc) to take advantage of 100% of the hardware and of course have the best possible performance. This is far better even if they are older than latest Microsoft drivers. Don't forget to also install DirectX 9.0c runtime. Even though Windows 8 have 11.1 most games look for specific files from DirectX 9 and fail to load or don't work properly if you haven't these installed. This is also true for Windows Vista and 7 either 32-bit or 64-bit. So make sure you also install DirectX 9.0c runtime. Many photo and video applications require it too.

PS: I almost forgot! When installing DirectX 9.0c runtime in Windows 8 or 8.1, you may be prompted to also install Microsoft dotNET 2 and 3 support. Of course you do it, otherwise it won't work properly and you may have problems! Depending on the DirectX components a game of application attempts to load, you may also be prompted to install DirectPlay support. Yes, of course, go ahead! Missing any of the two will make DirectX installation not working properly and you could have compatibility problems in games, so beware! With today's large hard disks with plenty of space, you won't miss some extra MBs required for these components.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    Intel Core i3 3220 3.00 GHz s1155
    Motherboard
    Asus P8H61
    Memory
    2x Kingston 4GB DDR3 1600MHz Hyper X Blu
    Graphics Card(s)
    Asus GT 620 1GB DDR3 PCI-E
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender (I'll install Avast 2014 Free later)

spapakons

New Member
Posts
36
#19
Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
THANK YOU! That Guy and Brink, I appreciate your posts very much! :thumb:

For the benefit of others, I came to find out why I couldn't dim and That Guy you were dead on accurate with your statement. I tried the tip from Insidious Krypt, but it didn't work for me. I tried the Intel site, but it wouldn't let me install an older driver. So I went to the Lenovo site, the manufacturer of my laptop, and downloaded the older driver from there. The installation hadn't yet completed when my display started to dim. I have renamed the saved old driver to something I can easily find and recognize it's purpose just in case I forget and allow the driver to be updated again.
Thanks again guys, you saved me what would have been hours and hours of searching for the problem! :thumbsup:
If you go at Intel's site, support, drivers download, you see two options. One is to automatically update the drivers. This will always install latest ones (if any) no matter if they do work or not. The other option is to manually search for the driver (if you know which model it is) and download it. In the results you get the latest version, and at least one previous version. I would try first latest version, and if it does not work properly, I would try the previous version. Of course you select Windows 8 or 8.1, not any earlier Windows version, unless the model is old and there isn't a Windows 8 version. Every time you want to install a different version of the driver, make sure you uninstall the current version first and restart your computer. Then start installing the other version, not on top of the previous installation! This ensures the install completes successfully without any issues. You may also need to disable your antivirus so as not to interrupt the installation. Always run the setup as Administrator to give full access to your system and avoid problems related to security settings (e.g. a file failing to copy to a system folder).
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    Intel Core i3 3220 3.00 GHz s1155
    Motherboard
    Asus P8H61
    Memory
    2x Kingston 4GB DDR3 1600MHz Hyper X Blu
    Graphics Card(s)
    Asus GT 620 1GB DDR3 PCI-E
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender (I'll install Avast 2014 Free later)
Posts
3
#20
Yeah, it was an update to the Intel HD Graphics 4000 driver. More specifically, it was the 10.18.10.3316 version that was incompatible.
THANK YOU! That Guy and Brink, I appreciate your posts very much! :thumb:

For the benefit of others, I came to find out why I couldn't dim and That Guy you were dead on accurate with your statement. I tried the tip from Insidious Krypt, but it didn't work for me. I tried the Intel site, but it wouldn't let me install an older driver. So I went to the Lenovo site, the manufacturer of my laptop, and downloaded the older driver from there. The installation hadn't yet completed when my display started to dim. I have renamed the saved old driver to something I can easily find and recognize it's purpose just in case I forget and allow the driver to be updated again.
Thanks again guys, you saved me what would have been hours and hours of searching for the problem! :thumbsup:
If you go at Intel's site, support, drivers download, you see two options. One is to automatically update the drivers. This will always install latest ones (if any) no matter if they do work or not. The other option is to manually search for the driver (if you know which model it is) and download it. In the results you get the latest version, and at least one previous version. I would try first latest version, and if it does not work properly, I would try the previous version. Of course you select Windows 8 or 8.1, not any earlier Windows version, unless the model is old and there isn't a Windows 8 version. Every time you want to install a different version of the driver, make sure you uninstall the current version first and restart your computer. Then start installing the other version, not on top of the previous installation! This ensures the install completes successfully without any issues. You may also need to disable your antivirus so as not to interrupt the installation. Always run the setup as Administrator to give full access to your system and avoid problems related to security settings (e.g. a file failing to copy to a system folder).
I am extremely technologically impaired and having this same issue. I also have a Samsung laptop, got it last Christmas, so it's pretty new, and just upgraded to Windows 8.1 a few days ago. Then my laptop screen got dim and couldn't be adjusted. I was able to successfully go to the Intel site and upgrade my Intel HD Graphics 4000 adapter. That didn't work, so I just uninstalled the driver again and was going to try the prior version. However... when I uninstalled, voila, my screen suddenly got bright again. So now I'm wondering if I have to have the driver? Computer seems to be working fine without it. I just don't want to keep having to install/uninstall if there is no need for this.
 

My Computer

System One

  • OS
    Windows 8.1

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