hp pavilion stuck in please wait mode

[depwoowoo]

HP pavilion originally purchased with Windows 8, updated to Windows 10. Windows update was done, said 100% done, do not shut down. After many hours owner shut down computer and now it is stuck in Please Wait. Any suggestions?

 

[TechnoMage]

Of course, when you got the HP, you made the Restore Disks........ Right?

 

[depwoowoo]

Nope, was not done. This is not my computer, it is my roommates and she says no restore disks were made. If they were, fixing would be so much easier.

 

[brooksndun]

Why are people buying HP's!! Buy Asus.. not that they don't have problems too..

anyway.. here..

My Laptop stuck at "Please wait" for ever. - HP Support Forum - 3553427