HP Envy M6 BSOD BAD_POOL_CALLER
Hi,
This is my first time posting on the forum, sorry to make it an issue!
I reside in Australia, however recently I have come over to japan to visit relatives and since then my computer has been getting a BAD_POOL_CALLER error whenever I use bittorrent, i can initiate this error at will, it doesn't seem to occur randomly, nevertheless id still like it to be solved lest it still affects anything that requires a medium to high amount of download.
I have followed many instructions on updating drivers and using driver verifier to try and figure out what driver is causing an issue, i have updated all the drivers i have been able to find (i think) i used slim driver to scan and update the drivers, i also cleaned the registry using ccleaner by Piriform.
When i use Driver verifier, a blue screen occurs however it is usually the intel graphics driver that fails, while when i am not using verifier and initiate the BSoD on Bittorrent the dumps suggest that NETIO.sys is the fault and is also causing a failure in one of the windows kernels, (i think ntoskrnl.exe?) although i dont really know what this means.
I have read that NETIO.sys errors can be caused by Network card drivers but i cant seem to find any updates.
While in japan, i have not had my external monitor (which i usually connect to my laptop to extend the desktop) nor my usual mouse and keyboard (i use a seperate one) i am also using a japanese power adapter which causes the hp power adapter utility (i think when its recieving a lower amount of power) to engage.
In my attempts to rid myself of this error, i uninstalled trend micro titanium antivirus, and deleted everything that i could find that was related to it, however i am unsure of whether i have managed to remove EVERYTHING.
I have also tried uninstalling bittorrent, reinstalling it as well as trying other softwares but every single one causes the crash when a torrent is started.
There is only one Dump file in the .zip because i accidentally deleted the rest with CCleaner, i caused a BSoD to get this dump, i havent analysed it but all the others listed NETIO.sys as the cause.
Any Help would be greatly appreciated!
tldr;
BSoD when using BitTorrent, Dumps say Netio.sys is the cause, feel like i have tried everything! Help Greatly Appreciated!
Thanks!View attachment 56102
EDIT:
Since Coming to japan i have also noticed that my touchpad freezes, this is not caused by turning the touchpad off, i havent noticed it before, but then i usually use a mouse.
NEW FILES:
View attachment 56142
Hi,
This is my first time posting on the forum, sorry to make it an issue!
I reside in Australia, however recently I have come over to japan to visit relatives and since then my computer has been getting a BAD_POOL_CALLER error whenever I use bittorrent, i can initiate this error at will, it doesn't seem to occur randomly, nevertheless id still like it to be solved lest it still affects anything that requires a medium to high amount of download.
I have followed many instructions on updating drivers and using driver verifier to try and figure out what driver is causing an issue, i have updated all the drivers i have been able to find (i think) i used slim driver to scan and update the drivers, i also cleaned the registry using ccleaner by Piriform.
When i use Driver verifier, a blue screen occurs however it is usually the intel graphics driver that fails, while when i am not using verifier and initiate the BSoD on Bittorrent the dumps suggest that NETIO.sys is the fault and is also causing a failure in one of the windows kernels, (i think ntoskrnl.exe?) although i dont really know what this means.
I have read that NETIO.sys errors can be caused by Network card drivers but i cant seem to find any updates.
While in japan, i have not had my external monitor (which i usually connect to my laptop to extend the desktop) nor my usual mouse and keyboard (i use a seperate one) i am also using a japanese power adapter which causes the hp power adapter utility (i think when its recieving a lower amount of power) to engage.
In my attempts to rid myself of this error, i uninstalled trend micro titanium antivirus, and deleted everything that i could find that was related to it, however i am unsure of whether i have managed to remove EVERYTHING.
I have also tried uninstalling bittorrent, reinstalling it as well as trying other softwares but every single one causes the crash when a torrent is started.
There is only one Dump file in the .zip because i accidentally deleted the rest with CCleaner, i caused a BSoD to get this dump, i havent analysed it but all the others listed NETIO.sys as the cause.
Any Help would be greatly appreciated!
tldr;
BSoD when using BitTorrent, Dumps say Netio.sys is the cause, feel like i have tried everything! Help Greatly Appreciated!
Thanks!View attachment 56102
EDIT:
Since Coming to japan i have also noticed that my touchpad freezes, this is not caused by turning the touchpad off, i havent noticed it before, but then i usually use a mouse.
NEW FILES:
View attachment 56142
Last edited:
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- CPU
- Intel i5-3210m 2.50GHz
- Memory
- 4gm Ram
- Graphics Card(s)
- AMD Radeon HD 7600M