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Frequent BSOD on new PC upgraded to Windows 8 Pro


Posts
5
#1
I have a brand new PC been using for last few days; which I just upgraded to a new SSD drive and a fresh install of Windows 8 Pro; manually installed all the drivers myself, and have been getting quite frequent daily BSOD crashes.

Im really not familiar with Windows 8, so have been a struggle to even find out how to find the log files of the crashes. Some of the crashes have happened when I've been away from computer so was not able to see the 'error code' that appears on the BSOD.
But twice I have seen it were different errors; one was "KMODE_EXCEPTION NOT HANDLED", and the most recent was "DRIVER_IRQL_NOT_LESS_OR_EQUAL (storport.sys).

I have followed the sticky post on using the SF Diagnostic Tool to retrieve the logs, and hope someone can guide me to find the specific problem of this; whether it is hardware problem or driver's.

More info on my pc if it helps:
Alienware Aurora R4 Desktop
Intel Core i7-3930K CPU @ 3.20GHz
1.SSD Plextor PX-256M5S
2.Seaguate ST3000DM001-1ch166 (2nd storage)
 

My Computer

System One

  • OS
    Windows 8

herbrico

Member
Member
Posts
32
#2
Hi, first try this, open command prompt and type "sfc/sacnnow"
 

My Computer

System One

  • OS
    Windows 8.1 PRO
    Computer type
    PC/Desktop
    System Manufacturer/Model
    AMD - Home made
    CPU
    AMD FX-6100
    Motherboard
    ASUS M5A99X EVO
    Memory
    2X4Gb KINGMAX XMP-1600
    Graphics Card(s)
    ASUS HD7850-DC2-2GD5
    Sound Card
    ON-BOARD
    Monitor(s) Displays
    LG IPS236
    Screen Resolution
    1920X1080
    Hard Drives
    1x SSD SAMSUNG 840 120Gb - System
    1x HDD Seagate ST1000DM003 1TB - Files....
    PSU
    Corsair TX 650 W
    Case
    TERMALTAKE
    Cooling
    STOCK
    Keyboard
    GIGATECH
    Mouse
    HAVIT
    Internet Speed
    10Mb UP, 10Mb Dow Bandwich
    Browser
    IE 11
    Antivirus
    KASPERSKY
Posts
5
#3
Have used the sfc/scannow; and said it fixed an error, but still have been receiving BSOD.

I did a hardware test, and found that my SSD failed the SMART self test.
Also; a strange problem is that when I look at properties of the hard drives; the names are jumbled up (eg. PLEXTOR is LPXEOT), but appear fine when in startup BIOS.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
What test did you run? AFAIK, Plextor doesn't offer any diagnostics for this product - so testing will have to be done with another drive to see if the problem persists. If this is your OS drive, there's no need to activate the Windows installation on the test drive. Should you need to activate, you have 30 days before it expires - so take your time and test it.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is all controllers, not just the one that the SSD is attached to.
Only 54 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

There is this problem device in Device Manager:
WAN Miniport (Network Monitor) #2 ROOT\MS_NDISWANBH\0001 This device is not working properly because Windows cannot load the drivers required for this device.
Right click on the device and select "Uninstall". Reboot and see if it comes back - if it does, let us know.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
All of the BSOD's point to your Intel Storage drivers. Please update these to the latest, Win8 compatible version available from the Alienware website.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

dcdbas64.sys Thu Jun 11 13:44:04 2009 (4A314264)
Dell System Management Device Driver
http://www.carrona.org/drivers/driver.php?id=dcdbas64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Apr 29 06:20:15.226 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-9906-01.dmp]
Windows 8 Kernel Version 9200 MP (12 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 2:30:15.951[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+69ad9 )[/B]
BugCheck [B]D1, {0, 2, 0, fffff88001b0d478}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001b0d478, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_iaStorA+69ad9[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  A07
  BIOS Release Date             10/26/2012
  Manufacturer                  Alienware
  Product Name                  Aurora-R4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 29 03:49:06.164 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-9968-01.dmp]
Windows 8 Kernel Version 9200 MP (12 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 13:43:58.516[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+69ad9 )[/B]
BugCheck [B]D1, {0, 2, 0, fffff880022cb478}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880022cb478, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_iaStorA+69ad9[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  A07
  BIOS Release Date             10/26/2012
  Manufacturer                  Alienware
  Product Name                  Aurora-R4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 28 14:03:05.781 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-10015-01.dmp]
Windows 8 Kernel Version 9200 MP (12 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 2:28:53.505[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+69ad9 )[/B]
BugCheck [B]D1, {1c1938, 2, 0, fffff88001b12478}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 00000000001c1938, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001b12478, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_iaStorA+69ad9[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  A07
  BIOS Release Date             10/26/2012
  Manufacturer                  Alienware
  Product Name                  Aurora-R4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 28 11:33:33.505 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-9609-01.dmp]
Windows 8 Kernel Version 9200 MP (12 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 2:28:49.227[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+69ad9 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff88001aef478, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001aef478, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  Dishonored.exe
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_iaStorA+69ad9[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  A07
  BIOS Release Date             10/26/2012
  Manufacturer                  Alienware
  Product Name                  Aurora-R4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 28 09:03:50.937 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-10046-01.dmp]
Windows 8 Kernel Version 9200 MP (12 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 2:29:14.657[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+69ad9 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff88001b2d478, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001b2d478, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_iaStorA+69ad9[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  A07
  BIOS Release Date             10/26/2012
  Manufacturer                  Alienware
  Product Name                  Aurora-R4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Apr 29 06:20:15.226 2013 (UTC - 4:00)**************************
[COLOR=RED][B]dcdbas64.sys                Thu Jun 11 13:44:04 2009 (4A314264)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
dump_iaStorA.sys            Fri Aug 10 20:24:33 2012 (5025A641)
iaStorA.sys                 Fri Aug 10 20:24:33 2012 (5025A641)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 29 03:49:06.164 2013 (UTC - 4:00)**************************
bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
[/font]
http://www.carrona.org/drivers/driver.php?id=dcdbas64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MfeASKM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
http://www.carrona.org/drivers/driver.php?id=evbda.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

tomatomato

New Member
Posts
5
#5
Thanks so much for the detailed response.
However, due to the amount of problems; I decided to reformat and reinstall windows on the SSD again since I did not have any important files on that hard drive.
The names of the drives are now labelled correctly; and someone else on Plextor forum has pointed out that Daemon Tools could have caused the problem so I made sure not to install that.

Also, from another forum I ran into people who has said that the Intel RST have been known to cause BSOD's.

A strange thing is when I did a clean reinstall windows (deleted all partitions on the SSD) and started to windows for first time, after few minutes the screen flickered and appeared that the graphics card drivers were automatically installed. Audio drivers, Intel RST, also seemed to have appear even though I did not manually install them (which I did the first time I reformatted) and was before I did Windows Update. Are these drivers already included in the Windows 8 install?
The only driver I installed from the given Dell/Alienware download page was the Chipset Driver as it appeared to not have been found in Device Manager.
So far 12 hours of usage, I have not encountered a BSOD and hopefully would stay that way.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Glad to hear that you've fixed it!
I'd suggest staying away from Daemon Tools also.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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