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flashing blue screen on start up


chrisy

New Member
Posts
1
#1
hi this is my first post and i am not very techy. i was attempting to download itunes on to my acer laptop and started to get bogged down with the toolbars and search engines that they dump on you. i am not sure if this is related to problem but there was a window saying my computer was 32bit and i needed to ugrade to to 64 which i agreed to.

it all went badly wrong and i tried to close it down. now when i start up my laptop i get a blue screen, the grey bar at the bottom with the windows logo on fashes, and the wheel spins around. before this screen i was getting a flashing blue screen and it was not allowing me to do anything at all.

i tried a battery pull but that made no difference help
 

My Computer

System One

  • OS
    windows 8
Posts
1,883
#2
i am not sure if this is related to problem but there was a window saying my computer was 32bit and i needed to ugrade to to 64 which i agreed to.
IF this is true exactly as you describe, then unfortunately you have been scammed into installing malware. That is impossible to do. You cannot "upgrade" from one architecture to another: i.e. 32 to 64 bit or vice-versa and any legitimate software would never suggest it.

Recommend using Killdisk on the hard drive then clean install Windows from the DVD or USB key.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus