Error 0xC0000022 while trying to activate

[my2cents]

Update: I don't know how this works but Acer apparently offers some sort of eRecovery service that can get you back to factory defaults. It requires one to enter a serial number and where it goes from there, I cannot say but it sure looks interesting:

https://store.acer.com/store?Action...rvicePage&Env=BASE&Locale=en_US&SiteID=acerna

 

[ianwongkj]

OK, thanks for that understandable explanation. However, since the product key is embedded in the BIOS, I wouldn't trust Belarc Advisor to reveal the true key and that may just be your issue here. So, with that said, can anyone confirm my suspicion that the good old Belarc Advisor is no longer a reliable source and/or confirm that it still works for that intention?

I would be pretty mad if this was the cause of all the trouble. I didn't know how to extract my product key and came across Belarc. What do you suspect it does? Interfere with permissions? Please advise me if you do get more info regarding your suspicion!

 

[ianwongkj]

Update: I don't know how this works but Acer apparently offers some sort of eRecovery service that can get you back to factory defaults. It requires one to enter a serial number and where it goes from there, I cannot say but it sure looks interesting:

https://store.acer.com/store?Action...rvicePage&Env=BASE&Locale=en_US&SiteID=acerna

I was considering the option of resetting my computer to defaults as a last resort - not too sure if a clean wipe would solve the problem.

 

[my2cents]

I can only tell you that I have run across this before in some way, shape, or form. However, I can not tell you specifically that it does not work and that's why I asked the other forum members to confirm my suspicions. However, I do remember other forum members trying to use several methods to recover their key and several failed. In fact, I'm not sure I ever remember any that worked. Now, I could be all wrong but wait for others to respond; however, its a darn shame that most manufacturer's (if not all) abandoned the practice of placing the key on a label like they did before. Good luck.

 

[ianwongkj]

I can only tell you that I have run across this before in some way, shape, or form. However, I can not tell you specifically that it does not work and that's why I asked the other forum members to confirm my suspicions. However, I do remember other forum members trying to use several methods to recover their key and several failed. In fact, I'm not sure I ever remember any that worked. Now, I could be all wrong but wait for others to respond; however, its a darn shame that most manufacturer's (if not all) abandoned the practice of placing the key on a label like they did before. Good luck.

I see. Yes, it's sad that the product keys are no longer given explicitly - however, a quick search on the Microsoft forums suggest that it is actually MS's initiative to remove the labels so as to prevent key stealing for Windows 8. Oh well! Thanks anyway!

 

[my2cents]

it is actually MS's initiative to remove the labels

Ok, thanks for that. So, have you considered trying that eRcovery link to see where it leads? I'm guessing you'll be able to download a recovery ISO that can be placed on a USB drive (per pictures on website). Moreover, I'm guessing (hoping) it will be a free "one-time" download because of the one-time restriction. Anyway, I would definitely give that a shot while you are waiting for other responses. Good luck.

 

[ianwongkj]

OK - let's look at some permissions things, then....

Open an Elevated Command Prompt, and run the following commands...

ICALCS C:\Windows\system32\sppsvc.* /t
DIR C:\Windows\system32\sppsvc.* /s

post the results.

Hi Noel, I tried running the following commands again and they worked.

Here are the results:

Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


C:\Windows\system32>icacls C:\Windows\system32\sppsvc.* /t
C:\Windows\system32\sppsvc.exe APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PAC
KAGESF)
NT AUTHORITY\SYSTEMF)
BUILTIN\AdministratorsF)
BUILTIN\UsersF)
NT SERVICE\TrustedInstallerF)


C:\Windows\system32\en-US\sppsvc.exe.mui NT SERVICE\TrustedInstallerF)
BUILTIN\AdministratorsRX)
NT AUTHORITY\SYSTEMRX)
BUILTIN\UsersRX)
APPLICATION PACKAGE AUTHORITY\ALL APPLI
CATION PACKAGESRX)


C:\Windows\system32\zh-CN\sppsvc.exe.mui NT SERVICE\TrustedInstallerF)
BUILTIN\AdministratorsRX)
NT AUTHORITY\SYSTEMRX)
BUILTIN\UsersRX)
APPLICATION PACKAGE AUTHORITY\ALL APPLI
CATION PACKAGESRX)


Successfully processed 3 files; Failed processing 0 files


C:\Windows\system32>DIR C:\Windows\system32\sppsvc.* /s
Volume in drive C is Acer
Volume Serial Number is A893-9974


Directory of C:\Windows\system32


26/07/2012 11:08 AM 4,881,408 sppsvc.exe
1 File(s) 4,881,408 bytes


Directory of C:\Windows\system32\en-US


26/07/2012 03:48 PM 18,944 sppsvc.exe.mui
1 File(s) 18,944 bytes


Directory of C:\Windows\system32\zh-CN


26/07/2012 01:27 AM 10,240 sppsvc.exe.mui
1 File(s) 10,240 bytes


Total Files Listed:
3 File(s) 4,910,592 bytes
0 Dir(s) 287,326,797,824 bytes free

EDIT: I did a bit more googling and found out that I'm supposed to have a folder in this directory: %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

My SoftwareProtectionPlatform folder was missing and I created it. There is supposed to be a file inside it, tokens.dat, which stores all the activation data, but it isn't there. I'm going to try to restart my computer after creating this folder to see if Windows will put it there for me - perhaps it was because right from the start, this folder didn't exist.

EDIT 2: Turned out restarting did nothing, no tokens.dat file spawned. I'll wait for your advice!

 

[NoelDP]

I'm not at all sure that folder still exists in Windows 8 - It certainly doesn't here

Tokens.dat is actually in the C:\Windows\System32\spp\store folder.

 

[ianwongkj]

I'm not at all sure that folder still exists in Windows 8 - It certainly doesn't here

Tokens.dat is actually in the C:\Windows\System32\spp\store folder.

Oh, so that was a Windows 7 thing? Okay then

What should I do next?

Not sure if an MGADiag would be useful?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-Q7H2T-HC83C-D667T
Windows Product Key Hash: wH4ZgZlPfA6ZBnZA+WUFhiQOEEg=
Windows Product ID: 00179-60527-82669-AAOEM
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 6.2.9200.2.00010300.0.0.101
ID: {C4C9DA4C-0D89-4436-8DF7-2DC91503AE3F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 8
Architecture: 0x00000009
Build lab: 9200.win8_rtm.120725-1247
TTS Error:
Validation Diagnostic:
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->
File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C4C9DA4C-0D89-4436-8DF7-2DC91503AE3F}</UGUID><Version>1.9.0027.0</Version><OS>6.2.9200.2.00010300.0.0.101</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D667T</PKey><PID>00179-60527-82669-AAOEM</PID><PIDType>0</PIDType><SID>S-1-5-21-2797715272-142484879-3383199193</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Predator G3620</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P11-A3</Version><SMBIOSVersion major="2" minor="7"/><Date>20121018000000.000000+000</Date></BIOS><HWID>711C3807018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="2002517378"/><App Id="02" Version="10" Result="5242880"/><App Id="04" Version="10" Result="80"/><App Id="05" Version="10" Result="46"/><App Id="06" Version="10" Result="2"/><App Id="07" Version="10" Result="72"/><App Id="0B" Version="10" Result="31"/><App Id="0C" Version="10" Result="62"/><App Id="0D" Version="10" Result="3"/><App Id="0E" Version="10" Result="17225126"/><App Id="0F" Version="10" Result="34078782"/><App Id="10" Version="10" Result="842844"/><App Id="11" Version="10" Result="8184"/><App Id="12" Version="10" Result="2392"/><App Id="13" Version="10" Result="5517064"/><App Id="14" Version="10" Result="-1794715078"/><App Id="15" Version="10" Result="62"/><App Id="16" Version="10" Result="843476"/><App Id="17" Version="10" Result="842764"/><App Id="18" Version="10" Result="2002527856"/><App Id="19" Version="10" Result="5475440"/><App Id="1A" Version="10" Result="842844"/><App Id="1B" Version="10" Result="62"/><App Id="1C" Version="10" Result="843528"/><App Id="1D" Version="10" Result="843476"/><App Id="1E" Version="10" Result="843492"/><App Id="1F" Version="10" Result="843372"/><App Id="20" Version="10" Result="2002551937"/><App Id="21" Version="10" Result="843476"/><App Id="22" Version="10" Result="5475440"/><App Id="23" Version="10" Result="5482472"/><App Id="24" Version="10" Result="844272"/><App Id="25" Version="10" Result="2002552026"/><App Id="26" Version="10" Result="2"/><App Id="28" Version="10" Result="34078782"/><App Id="29" Version="10" Result="842844"/><App Id="2B" Version="10" Result="843480"/><App Id="2D" Version="10" Result="34078782"/><App Id="2E" Version="10" Result="842844"/><App Id="2F" Version="10" Result="2002552032"/><App Id="31" Version="10" Result="6632946"/><App Id="32" Version="10" Result="843476"/><App Id="33" Version="10" Result="3801155"/><App Id="34" Version="10" Result="5701724"/><App Id="35" Version="10" Result="7209065"/><App Id="36" Version="10" Result="7274596"/><App Id="37" Version="10" Result="7536759"/><App Id="38" Version="10" Result="7536732"/><App Id="39" Version="10" Result="7536761"/><App Id="3A" Version="10" Result="6619252"/><App Id="3B" Version="10" Result="3342445"/><App Id="3C" Version="10" Result="6029362"/><App Id="3D" Version="10" Result="4653143"/><App Id="3E" Version="10" Result="5505089"/><App Id="3F" Version="10" Result="7536741"/><App Id="40" Version="10" Result="3014772"/><App Id="41" Version="10" Result="6357091"/><App Id="42" Version="10" Result="98"/><App Id="B6" Version="10" Result="-1794713686"/><App Id="B7" Version="10" Result="844272"/><App Id="B8" Version="10" Result="-1073741809"/><App Id="BA" Version="10" Result="843436"/><App Id="BB" Version="10" Result="2002535532"/><App Id="BC" Version="10" Result="2002535537"/><App Id="BD" Version="10" Result="-1794713750"/><App Id="BE" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="844272"/><App Id="C1" Version="10" Result="843396"/><App Id="C2" Version="10" Result="843444"/><App Id="C3" Version="10" Result="847764"/><App Id="C4" Version="10" Result="2003121650"/><App Id="C5" Version="10" Result="-497953762"/><App Id="C6" Version="10" Result="-2"/><App Id="C7" Version="10" Result="843452"/><App Id="C8" Version="10" Result="1958986197"/><App Id="C9" Version="10" Result="2"/><App Id="CA" Version="10" Result="844272"/><App Id="CB" Version="10" Result="844200"/><App Id="CC" Version="10" Result="1959008714"/><App Id="CD" Version="10" Result="-1073741809"/><App Id="D0" Version="10" Result="1959098695"/><App Id="D1" Version="10" Result="3145776"/><App Id="D2" Version="10" Result="5475432"/><App Id="D3" Version="10" Result="488"/><App Id="D4" Version="10" Result="1441814"/><App Id="D5" Version="10" Result="5475480"/><App Id="D7" Version="10" Result="5475432"/><App Id="D8" Version="10" Result="843532"/><App Id="D9" Version="10" Result="2002519459"/><App Id="DA" Version="10" Result="843604"/><App Id="DB" Version="10" Result="917684"/><App Id="DC" Version="10" Result="843548"/><App Id="DD" Version="10" Result="2002519459"/><App Id="DE" Version="10" Result="843620"/><App Id="DF" Version="10" Result="852220"/><App Id="E0" Version="10" Result="851968"/><App Id="E1" Version="10" Result="2"/><App Id="E3" Version="10" Result="843640"/><App Id="E4" Version="10" Result="2002520190"/><App Id="E5" Version="10" Result="843620"/><App Id="E6" Version="10" Result="2"/><App Id="E7" Version="10" Result="843640"/><App Id="E8" Version="10" Result="2002520253"/><App Id="E9" Version="10" Result="13068"/><App Id="EA" Version="10" Result="851968"/><App Id="EB" Version="10" Result="-4"/><App Id="EC" Version="10" Result="2002520292"/><App Id="ED" Version="10" Result="920368"/><App Id="EE" Version="10" Result="843720"/><App Id="EF" Version="10" Result="843724"/><App Id="F1" Version="10" Result="2002522462"/><App Id="F2" Version="10" Result="859812"/><App Id="F3" Version="10" Result="1"/><App Id="F5" Version="10" Result="1"/><App Id="F6" Version="10" Result="843664"/><App Id="F7" Version="10" Result="2002519861"/><App Id="F8" Version="10" Result="843912"/><App Id="F9" Version="10" Result="17225406"/><App Id="FA" Version="10" Result="843736"/><App Id="FB" Version="10" Result="859724"/><App Id="FC" Version="10" Result="16777216"/><App Id="FD" Version="10" Result="2"/><App Id="FE" Version="10" Result="843724"/><App Id="FF" Version="10" Result="2"/><App Id="00" Version="11" Result="857932"/><App Id="02" Version="11" Result="1952"/><App Id="03" Version="11" Result="2130239488"/><App Id="04" Version="11" Result="843772"/><App Id="05" Version="11" Result="2002522157"/><App Id="06" Version="11" Result="2130235392"/><App Id="07" Version="11" Result="843724"/><App Id="08" Version="11" Result="843720"/><App Id="09" Version="11" Result="843732"/><App Id="0B" Version="11" Result="844012"/><App Id="0C" Version="11" Result="844100"/><App Id="0D" Version="11" Result="2002517083"/><App Id="0E" Version="11" Result="1952"/><App Id="0F" Version="11" Result="857932"/><App Id="12" Version="11" Result="-194488364"/><App Id="13" Version="11" Result="1"/><App Id="14" Version="11" Result="24"/><App Id="15" Version="11" Result="3"/><App Id="17" Version="11" Result="2"/><App Id="18" Version="11" Result="3"/><App Id="19" Version="11" Result="2"/><App Id="1A" Version="11" Result="62"/><App Id="1B" Version="11" Result="843968"/><App Id="1C" Version="11" Result="2002523521"/><App Id="1D" Version="11" Result="3"/><App Id="1F" Version="11" Result="2"/><App Id="20" Version="11" Result="843912"/><App Id="21" Version="11" Result="843816"/><App Id="22" Version="11" Result="844468"/><App Id="24" Version="11" Result="2002523619"/><App Id="25" Version="11" Result="844012"/><App Id="26" Version="11" Result="64"/><App Id="31" Version="11" Result="-1073741515"/><App Id="37" Version="11" Result="5243488"/><App Id="39" Version="11" Result="-385875735"/><App Id="3D" Version="11" Result="-1073741515"/><App Id="3E" Version="11" Result="5252664"/><App Id="3F" Version="11" Result="5252664"/><App Id="40" Version="11" Result="843976"/><App Id="41" Version="11" Result="2002519232"/><App Id="42" Version="11" Result="2003


Spsys.log Content: 0x80070002


Licensing Data-->
N/A, hr = 0x80070424


Windows Activation Technologies-->
N/A


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAEAAQACAAAABQABAAEAHKKEs14+dvEoVcD3EAI2NgqZRrzKvvYXJMu+iJZj


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
FACP ACRSYS ACRPRDCT
APIC ACRSYS ACRPRDCT
DMAR INTEL SNB
HPET ACRSYS ACRPRDCT
FPDT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
MSDM ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
ASF! INTEL HCG
BGRT ACRSYS ACRPRDCT

I'll just leave this here just in case.

 

[ianwongkj]

Hi Noel,

I have some changes to my errors:



This comes after:

Navigating to the C:\Windows\system32 folder
Selecting properties
Clearing the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
Clicking on Apply
Making sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.
Accepting the Administrator prompt.
Clicking 'Ignore all' when the error pops up.
Rebooting twice.

I have 16GB of RAM so I don't see how this could happen...

 

[NoelDP]

Good question
Let's have a look at the tokens.dat file, while we're on the subject....
run the following commands, and post the results.

DIR C:\Windows\System32\spp\store\tokens.dat
ICACLS C:\Windows\System32\spp\store\tokens.dat
ATTRIB C:\Windows\System32\spp\store\tokens.dat

 

[ianwongkj]

Good question
Let's have a look at the tokens.dat file, while we're on the subject....
run the following commands, and post the results.

DIR C:\Windows\System32\spp\store\tokens.dat
ICACLS C:\Windows\System32\spp\store\tokens.dat
ATTRIB C:\Windows\System32\spp\store\tokens.dat

Here are the results...I think something is quite wrong.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.


C:\Windows\system32>DIR C:\Windows\System32\spp\store\tokens.dat
Volume in drive C is Acer
Volume Serial Number is A893-9974


Directory of C:\Windows\System32\spp\store


File Not Found


C:\Windows\system32>ICACLS C:\Windows\System32\spp\store\tokens.dat
C:\Windows\System32\spp\store\tokens.dat: The system cannot find the file specif
ied.
Successfully processed 0 files; Failed processing 1 files


C:\Windows\system32>ATTRIB C:\Windows\System32\spp\store\tokens.dat
File not found - C:\Windows\System32\spp\store\tokens.dat

 

[NoelDP]

A not enough Quota error is unusual - but not unheard of (mostly in Vista, for some reason)

A couple of reboots usually sorts that out.

 

[ianwongkj]

A not enough Quota error is unusual - but not unheard of (mostly in Vista, for some reason)

A couple of reboots usually sorts that out.

I'll try rebooting again, but I think I've done it thrice without solving the error.

 

[ianwongkj]

Hi Noel,

After resetting my computer to defaults, nothing would work. I guess I'll leave it as such - after all, I am able to do my work just fine.

Thank you so much for your help throughout; I am indeed very grateful for your help and I'm sure you are very passionate about your work - I've looked at so many Microsoft threads and you helped there a lot as well. Thanks for your contribution to the community!

I'll just leave this here but I won't mark it as solved because it really isn't, but maybe some intermediate steps here may help others who experience the same problem.

Thank you to Noel and anyone else who assisted.

Regards,
ianwongkj