Solved dism online cleanup-image restorehealth stuck at 40%

[Ursula]

Hi guys! It's my first time in a forum like this so please bear with me.
I have a laptop with Windows 8.1 x64. It has had some weird issues recently (it shuts down if over-exited by anything more intense than Mozilla and Word) but I was able to work around them until a BSOD happened a few days ago. Ever since, it would hang at random times and the only way out is by forcing a shut-down with the power button. I was unable to perform a system restore (it starts, theoretically, according to the control panel, but NOTHING happens). I checked extensively for viruses, using Norton, SuperAntiSpyware, MalwareBytes and Microsoft Support Emergency Report Tool. Norton did find several viruses and took care of them, but my coputer still hangs randomly.
I performed SFC /scannow but it was unable to fix everything, so I tried these ones next:
Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
And it gets stuck at 40% for ever! Please help, I'm at my wits' end!
Thank you!

(btw, I cannot re-install windows or anything like that right now. I am far away from home, I don't have adequate memory for a backup, and I don't have the windows installtion CDs with me)

 

[Ursula]

Here are the results of the sfc scan
Dropbox - 2017-08-06 CBS.log

 

[Cliff S]

Just try rebooting then re do it.
Sometimes it takes a few tries to get everything with SFC, and you always need to reboot, so it can repair stuff that is in use by the system.

Here is a better version to use:

fsutil resource setautoreset true c:\&fsutil usn deletejournal /d /n c:&Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc /scannow&Dism.exe /Online /Cleanup-Image /RestoreHealth&sfc /scannow&Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase&pause

 

[Cliff S]

View attachment ClassicMaint.bat

You can also just download this batch file and unblock it and right click run as admin, and let it run through.

 

[Ursula]

Hi Cliff S, thank you for your help
I've already rebooted and re-run sfc and dism several times, and dism always pops up some sort of error. The last time I thought I had solved everything but it got stuck at 40%.
Anyway, I did reboot and re-ran:
Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
After 45minutes I got the error 0x80240021, and a note saying that no operation was performed.
Here is the link to the dism log file: Dropbox - 2017-08-06 dism.log

I'll try the batch you sent me now

 

[Ursula]

Good news! The second time I used your batch it worked perfectly!! No more errors of any kind, all files cleared etc.
Bad news: my computer still hangs and the system restore still doesn't work. I've tried everything I could, I give up.

Thanks anyway!

 

[Cliff S]

Good news! The second time I used your batch it worked perfectly!! No more errors of any kind, all files cleared etc.
Bad news: my computer still hangs and the system restore still doesn't work. I've tried everything I could, I give up.

Thanks anyway!

Sorry for the late reply Ursula, have you already tried a repair install?
Repair Install Windows 8

On Windows 8.1 and Windows 10, I have found it can fix just about any problem, Windows related(as long as a 3rd party program isn't the culprit).

 

[Ursula]

Hi!! Sorry for the late reply That sounds GREAT!!!! I'm going to try it first chance I get... Do you think it will fix a driver problem? I've noticed that I get a brown (or blue) screen of death when I try playing a game, and it is accompanied by a "video tdr failure" message... I read somewhere that this could be related to the graphics device driver... Should I start a separate thread for that??

 

[Cliff S]

I would try the repair install first, if it was me.
I like to play around and tweak my system(always made a system image before), and have broken some things, and have used repair install often enough to fix Windows, and it always worked for me.

If you still get BSODs after, you could start a thread in the BSOD forum:
https://www.eightforums.com/bsod-crashes-debugging/

Before posting there, read this thread first: Blue Screen of Death (BSOD) Posting Instructions

 

[Ursula]

OK, I see!! Thank you very much!!
Have a nice day!!

 

[Cliff S]

OK, I see!! Thank you very much!!
Have a nice day!!

You're welcome, and thank you, you have a nice day too