Have recently done a clean reinstallation on an SSD of W8.1 including Media.
The installation completed without problems and all is working as before except....
Wanting to download an item from the STORE I found my password was not accepted.
I then created an Alias to gain access to my account. this informed me I needed to put in my password to change it which of course was not possible.
System and Security advised to turn on updated latest Password, but this only applied to my new alias, so I deleted
my original account hoping I would then be able to use my new Alias....again not possible.
Three more Alias Accounts and numerous Codes by phone and e-mail again failed.
Filling in forms giving all my accumulated password confirmed all was legit.
Trying once again to gain access to my account informed there was no such account.
The only Way I can see to solve this problem is when opening Store and trying to download an item a strip appears
showing with my "original e-mail registration" and below a space for my password.
Is it possible to change this "e-mail registration" to a new ALIAS thereby allowing me to use a new password
The installation completed without problems and all is working as before except....
Wanting to download an item from the STORE I found my password was not accepted.
I then created an Alias to gain access to my account. this informed me I needed to put in my password to change it which of course was not possible.
System and Security advised to turn on updated latest Password, but this only applied to my new alias, so I deleted
my original account hoping I would then be able to use my new Alias....again not possible.
Three more Alias Accounts and numerous Codes by phone and e-mail again failed.
Filling in forms giving all my accumulated password confirmed all was legit.
Trying once again to gain access to my account informed there was no such account.
The only Way I can see to solve this problem is when opening Store and trying to download an item a strip appears
showing with my "original e-mail registration" and below a space for my password.
Is it possible to change this "e-mail registration" to a new ALIAS thereby allowing me to use a new password
My Computer
System One
-
- OS
- Windows 8 Pro