can't wake from sleep using keyboard or WOL

[anarchoi]

I take it that this is a very advanced BIOS. Is it UEFI?

I have both a standard BIOS and an EFI Shell

Seems like the wake management option in the BIOS is broke or not the correct BIOS for the new MoBo. It seems you're an advanced user and no disrespect with this question, but are you sure it's the correct BIOS?

This is the default BIOS that came with the motherbard. I checked MSI website and this is the latest version.
BIOS version is E7721AMS V25.4

I currently have a ticket with MSI regarding the same issue, but they are very slow to reply. I asked them if they have any beta version that i could try.

I checked the customer reviews about this motherboard on newegg and amazon, and not a single user is reporting any problems with sleep or wake up event, this is weird

In the wake of Ronhp's post, it may be a quirk with certain systems just as the sleep problem. Although sleep works on most systems, some have non-sleep issues. There are a lot of variables that no one seems to pinpoint an exact cause. Pages of posts where the solution has not been found for over a years time.

Windows 8.1 refuses to sleep

My system can go to sleep, but can't wake up.

I can put the system to sleep using the windows timer (advanced sleep after 120 minutes of inactivity). I have also enabled the option to hibernate using the windows power button in the start menu. And it also works through command line.

 

[HippsieGypsie]

Ok. We'll just have to see what MSI thinks.

I was just using the sleep issue to illustrate that some systems simply have quirks that no one can solve. I'm surely hoping yours gets fixed. It'll be interesting to see what the problem is.

 

[anarchoi]

Got a reply from MSI, they tell me to just RMA the board. Useless customer support...

 

[jds63]

Got a reply from MSI, they tell me to just RMA the board. Useless customer support...

Wow.What a hassle and inconvenience that will be. Never had MSI so not familiar with there support.ASUS here.
Can't believe was the board, but hope this resolves your issue.

 

[anarchoi]

Yep i am also 99% sure this will not solve the problem. Most likely the new replacement board will have the same problem... I am in the process of RMA'ing this with newegg, but i asked for cross-shipping so i still have a couple of days to try other solutions if anyone have any suggestions...

If i have the same problem with the replacement motherboard, i'll just ask for a refund and buy a different brand. But that means i will have to format again and waste another 20 hours to configure Win8 for HTPC purpose.... Aaaaarghhhhh

I'm a loyal MSI customer, i have 2 gaming PC with high-end MSI motherboard and one MSI gaming laptop... First time i am disappointed with their support

 

[anarchoi]

Just noticed something weird on the "root USB controller"

the option "allow this device to wake up computer" is greyed out (even if i check the first option)



Not sure if it is related to my problem, as i have also tried to wake the computer from a PCI USB card. I have tried both USB2 and USB3 ports and the front ports of my case...

 

[jds63]

Seems BIOS update does solve it for some.This was a good find even though for Vista and Seven, maybe can help
Mine are grayed out too.
Power Options and Sleep Mode Problems

 

[anarchoi]

Seems BIOS update does solve it for some.This was a good find even though for Vista and Seven, maybe can help
Mine are grayed out too.
Power Options and Sleep Mode Problems

I have latest version of my BIOS. I even asked MSI if they had an unreleased beta version to let me try.

My settings are exactly the same than he one in your link. I will still try the DOS commands to see if i can find something wrong...

 

[jds63]

Seems BIOS update does solve it for some.This was a good find even though for Vista and Seven, maybe can help
Mine are grayed out too.
Power Options and Sleep Mode Problems

I have latest version of my BIOS. I even asked MSI if they had an unreleased beta version to let me try.

My settings are exactly the same than he one in your link. I will still try the DOS commands to see if i can find something wrong...

O.k. i was doing some research myself came across this. Maybe mine is grayed because not set in any way to use sleep.
Other people same issue was solved by BIOS update. Do see issues with Windows 8.1 and sleep kind of a lot.
Once i spoke to ASUS, i spoke directly to a motherboard tech, rather then there usual support members, he knew more.
Could be same for MSI.

 

[anarchoi]

So i just switched to a mechanical HDD, formatted it and re-installed a clean version of Win 8.1 without ANY modifications (no applications, no windows update, no drivers).
The only thing i did after installing Win8.1 was to configure deep sleep/hibernation and USB devices wake-up.

The computer is still not waking up with any USB devices.

Then i installed the updates and the driver, and tried again wake from sleep. Still not working.


Next step is to re-install Windows 8.0 and check if it's working. I've read a lot of people complaining that they can't wake their computer anymore after upgrading from 8.0 to 8.1

It is a shame that 8.1 isn't even able to handle a function as basic as waking a computer from sleep, something that has been around for over 10 years.

 

[jds63]

So i just switched to a mechanical HDD, formatted it and re-installed a clean version of Win 8.1 without ANY modifications (no applications, no windows update, no drivers).
The only thing i did after installing Win8.1 was to configure deep sleep/hibernation and USB devices wake-up.

The computer is still not waking up with any USB devices.

Then i installed the updates and the driver, and tried again wake from sleep. Still not working.


Next step is to re-install Windows 8.0 and check if it's working. I've read a lot of people complaining that they can't wake their computer anymore after upgrading from 8.0 to 8.1

It is a shame that 8.1 isn't even able to handle a function as basic as waking a computer from sleep, something that has been around for over 10 years.

I assume then it did not even work on Windows 8.0 either, did not say. Yes, kept coming across this about Win8.
Now you do wonder about the new board replacement, if make a difference.

May have to live without the sleep function. It does work with Power button ?

 

[anarchoi]

I assume then it did not even work on Windows 8.0 either, did not say.

It used to work with Win8.0 before i upgraded my motherboard.

I am currently formatting and re-installing Win 8.0 to see if it works. I'll post when i finish testing it.

May have to live without the sleep function. It does work with Power button ?

Can't live without sleep function, my HTPC is in the closet and i have to use keyboard to wake it.
I also need the wake function for my XBMC remote application on my tablet to control the HTPC from bedroom.
It is an advanced HTPC setup with a lot of scripts using the wake function to open the HTPC and do some tasks.

 

[anarchoi]

Final result:

Can't wake the computer even after downgrading to 8.0

I'm giving up with this motherboard. Will wait until i can RMA it. If it still doesn't work, i'll ask for a refund and try a Gigabyte or Asus instead.

 

[jds63]

I assume then it did not even work on Windows 8.0 either, did not say.

It used to work with Win8.0 before i upgraded my motherboard.

I am currently formatting and re-installing Win 8.0 to see if it works. I'll post when i finish testing it.

May have to live without the sleep function. It does work with Power button ?

Can't live without sleep function, my HTPC is in the closet and i have to use keyboard to wake it.
I also need the wake function for my XBMC remote application on my tablet to control the HTPC from bedroom.
It is an advanced HTPC setup with a lot of scripts using the wake function to open the HTPC and do some tasks.

O.k. must missed that in readings of this post that it did work with Windows 8 before with other board too.
Hope system has good cooling and closet has decent ventilation. Well then good possibility of certain boards or there BIOS causing it too.In your case hoping was a bad board.

 

[Ronhp]

I assume then it did not even work on Windows 8.0 either, did not say.

It used to work with Win8.0 before i upgraded my motherboard.

I am currently formatting and re-installing Win 8.0 to see if it works. I'll post when i finish testing it.

May have to live without the sleep function. It does work with Power button ?

Can't live without sleep function, my HTPC is in the closet and i have to use keyboard to wake it.
I also need the wake function for my XBMC remote application on my tablet to control the HTPC from bedroom.
It is an advanced HTPC setup with a lot of scripts using the wake function to open the HTPC and do some tasks.

Looks like you have to go back to wds 7 ... !!! If you can't live without it ..

 

[jds63]

Let's see what happens with New Board. Hopefully someone here can figure it out. I am as determined as OP is when comes to figuring out something that worked and now doesn't. I feel your frustrations. If it is Windows 8.1 which some research shows,maybe a update may cure it.

 

[anarchoi]

I am as determined as OP is when comes to figuring out something that worked and now doesn't.

yes but if I am reading it all right ,it was a different motherboard when it worked with win8 ,not the new board

Yes it was a different motherboard and APU


Old setup (wake from sleep was working with Win8) :
BIOSTAR TA75M+
AMD A8-3870K

New setup (can't wake in Win8 or 8.1)
MSI A78M-E45
AMD A10-7850K


All other hardware stays the same:
2x Samsung SSD Pro 256GB
1x WD 1TB Black
2x GSKILL 4GB ram @ 1600mhz
Seasonic fanless power supply (400w or 450w, i don't remember)

 

[HippsieGypsie]

Let's see what happens with New Board. Hopefully someone here can figure it out. I am as determined as OP is when comes to figuring out something that worked and now doesn't. I feel your frustrations. If it is Windows 8.1 which some research shows,maybe a update may cure it.

Ok, so let's not jump to conclusions that it's 8.1. In the wake of the OP's last post, I'll bet it's the MoBo and faulty design. Personally I don't see too much of the "wake up" issue that a BIOS update or a configuration option doesn't fix, unless you can point me to some references.

When it comes to the non-sleep issue in 8.1, MS released an update back in December of last year that fixed the problem for most. No one could prove after the update that it was the OS that causes the problem, but rather it may be the configuration of software including drivers or hardware configurations. Indeed a lot of variables involved.

Now with the dawn of 10, we are getting closer to what may be the cause. A one svchost which opens dlls is not closing on some systems to allow sleep. Why some systems do or doesn't close it remains to be known. MS released a 10 update addressing the issue also, yet some continue with the problem.

Windows 10 refuses to sleep - Page 4

That link is also meant to point to the overall thread.

 

[jds63]

Well i did also mention way back about drivers and software too. Not carved in stone yet because i read about Windows 8.1 and sleep issues, just came across enough people with same issue saying it maybe.

 

[anarchoi]

I received my replacement motherboard today. As suspected, the new motherboard have the same problem and my computer can't wake.

I kept insisting to get support from MSI. They released a new BIOS update to try to fix the problem, but it didn't change anything.

Not sure what else i can do, beside returning both boards for refund and trying another brand...