Can't connect to a remote FTP server

[amir77a]

Hi,

I'm trying to connect to a remote server, which offers a backup service, using dedicated software and by using FTP.

I need to connect 2 computers to that service. Both machines were connected to the same LAN. Both machines are Windows 8.1 64 bits based. Both machines has Eset NOD32 Antivirus software.

First machine connects to the server flawlessly.

The second machine can't connect to the server.

On the error log file of the software I found the following:
0x8007274C = A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

I eliminated router configuration problem, since the first machine connects.
I was trying to disable both Windows Firewall and the NOD32 Antivirus, but still no connection.

I was contacting the software tech support, but after connecting to my computer, they can't tell, why the connection always fails.

Does anyone has any idea where to look? What else can cause the connection issue?

Many thanks for your ideas.

Amir.

 

[broe23]

Are you using a Web Browser to FTP, or using third party software to connect to the FTP server? Try WinSCP. WinSCP :: Free SFTP and FTP client for Windows

 

[amir77a]

Hi,

I'm using third party client software in order to connect, so I can't use any other FTP client.

Amir.

 

[broe23]

It does not matter what third party client software you are using. You can use WinSCP or connect via web browser to the FTP server.

 

[amir77a]

I do not use any custom FTP client.

The software client, connects itself to the developers FTP server.

How can I use WinSCP to help?

 

[broe23]

WinSCP is a FTP/SFTP program. Click on the link and read about it. I use it when I have to connect to a Linux Server through my wife's Windows laptop.

 

[amir77a]

Sorry, probably my ignorance...

How can I use Winscp, where I can't use my own FTP client, but I have to use their third party software to connect?

I even don't have the server address, since it's internal in the software.