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Solved Can't change account pic or lock screen wallpaper?


UK

Posts
36
#1
When I go to the charms bar> Settings> Change PC settings, I can't change the lock screen wallpaper. If I click on browse, this happens below, and it freezes. I've tried the same thing for changing the profile pic, and again it freezes.

Please help?

Screenshot 2014-09-29 16.36.11.png
 
Last edited by a moderator:

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#2
Hello Defski,

You would need to turn off the lock screen slide show since you only have one image. This will stop the error message in your screenshot above.

http://www.eightforums.com/tutorials/27769-lock-screen-slide-show-turn-off-windows-8-1-a.html

Please go ahead and post a screenshot showing what it does when you try to change your user account picture. For now, see if anything in the tutorial below may be able to help. :)

http://www.eightforums.com/tutorials/2749-user-account-picture-change-windows-8-a.html
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
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    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
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    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
UK

Posts
36
#3
Hello Defski,

You would need to turn off the lock screen slide show since you only have one image. This will stop the error message in your screenshot above.

http://www.eightforums.com/tutorials/27769-lock-screen-slide-show-turn-off-windows-8-1-a.html

Please go ahead and post a screenshot showing what it does when you try to change your user account picture. For now, see if anything in the tutorial below may be able to help. :)

http://www.eightforums.com/tutorials/2749-user-account-picture-change-windows-8-a.html
Same thing happens. Box pops up for a bit, then disappears.

Screenshot 2014-09-29 17.18.49.png
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
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    128 GB SSD
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    Corsair 650W ATX12V / EPS12V
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#4
Looks like it's not opening the browse screen completely. You can see part of it at the bottom, but nothing above it where you would select the images from.

For now, let's see if running a sfc /scannow command may help if this may be an issue with a corrupted or modified system file.

If this just started happening recently, then you could also do a system restore using a restore point dated before this started to hopefully undo and fix it.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
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    OCZ Series Gold OCZZ1000M 1000W
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    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
UK

Posts
36
#5
Looks like it's not opening the browse screen completely. You can see part of it at the bottom, but nothing above it where you would select the images from.

For now, let's see if running a sfc /scannow command may help if this may be an issue with a corrupted or modified system file.

If this just started happening recently, then you could also do a system restore using a restore point dated before this started to hopefully undo and fix it.
I tried sfc /scannow. It just spat out a insanely long CBS file.
However, I tried changing my lock screen wallpaper in safe mode, and it worked! What does this mean? That something in the windows services is causing this?
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
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    Chrome
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    Symantec

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#6
Does it still work when you are booted in normal mode in Windows?

Usually when it works in Safe Mode and not normal mode, there's a program or driver that's interfering with it.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
UK

Posts
36
#7
Does it still work when you are booted in normal mode in Windows?

Usually when it works in Safe Mode and not normal mode, there's a program or driver that's interfering with it.
Nope. I have an idea of what could be causing it though.
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
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Posts
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#8
I found the service causing the problem. It was LucidSvc. Does the Windows 8 settings program have a folder in the \Windows\ folder?
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
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mvp
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#9

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
UK

Posts
36
#10

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
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    Symantec

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#11
Hehehe, I thought you would get a kick out of that. :p

If you don't use the program, you could uninstall it, or just leave the service disabled.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
UK

Posts
36
#12
Heh

Anyway, yeah, I'll just disable it any time I want to change around my lock screen.
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec

Brink

Administrator
Administrator
mvp
Posts
23,385
#13
Hopefully, they'll have an update for that program so you won't have to disable it.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
UK

Posts
36
#14
Hopefully, they'll have an update for that program so you won't have to disable it.
Maybe. I guess I should shoot an email to Lucid!
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec