Solved BSOD - Windows 8.1 ffffe0011caf8028; DMLOGZIP included

peteCovar · Sep 16, 2014

Hi,

We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.

I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel

But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*************************************************************************
*** Either you specified an unqualified symbol, or your debugger...

But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.

So we ran "dm log collector", the ZIP is attached.

Let me know if any other information would be informative or I'm missing something obvious...

-Pete

p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.

usasma · Sep 16, 2014

Here's a link to some info about STOP 0x124 errors: BSOD Index
Basically , this is an error that the CPU reports to Windows. This does not mean that it's a hardware error - but it most frequently is hardware related (hardware, compatibility, low-level drivers).

Please start with these free hardware diagnostics: Hardware Diagnostics

Only 56 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

You have at least 3 hard drives. What is the make/model/wattage and age of your Power Supply?
The program named MATLAB may be involved (it's the process named in all but 1 of the memory dumps - but this is not generally significant for BSOD troubleshooting). I just mention this so that we'll remember it while doing our troubleshooting, I have no firm evidence of it causing problems. For example, it may not be compatible with the drivers for your RAID USB device (just an example).

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Although this is symptomatic of hardware issues, we can't dismiss the possibility of software/driver problems.
Please run Driver Verifier according to these instructions: Driver Verifier Settings
You may want to add/remove the RAID USB device while running Driver Verifier to see if you can cause a BSOD due to it.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Sep 15 13:05:33.557 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-17734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]3 days 12:19:40.276[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0011caf8028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0011caf8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  MATLAB.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 00:45:10.169 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-54609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]6 days 7:10:56.532[/B]
Probably caused by :[B]memory_corruption ( nt!MiAllocateWsle+3bb )[/B]
BugCheck [B]1A, {5001, fffff58010804000, 337ed, f00017afaf009}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000005001, The subtype of the bugcheck.
Arg2: fffff58010804000
Arg3: 00000000000337ed
Arg4: 000f00017afaf009
BUGCHECK_STR:  0x1a_5001
PROCESS_NAME:  MATLAB.exe
FAILURE_BUCKET_ID: [B]0x1a_5001_nt!MiAllocateWsle[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  5 17:33:17.170 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090514-21968-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]3 days 8:03:02.887[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd00028d178c0, ffffd00028d17818, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00028d178c0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00028d17818, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  MATLAB.exe
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  2 09:29:39.162 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090214-16531-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:33:50.881[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe001ee54a028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001ee54a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  MATLAB.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 29 13:22:24.704 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082914-15968-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17031.amd64fre.winblue_gdr.140221-1952
System Uptime:[B]1 days 2:20:44.423[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0013e539028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0013e539028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Sep 15 13:05:33.557 2014 (UTC - 4:00)**************************
sthid.sys                   Tue Feb 19 00:34:44 2013 (51230EF4)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
athwbx.sys                  Mon Jul 15 03:29:50 2013 (51E3A4EE)
[DEL]dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
[/DEL]iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
RTKVHD64.sys                Tue Aug 13 08:15:42 2013 (520A236E)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]

nvlddmkm.sys                Thu Nov 14 22:28:07 2013 (528594C7)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
[/font]

peteCovar · Sep 16, 2014

Hi!

Thank you for the information! We have 4 windows updates pending, and will install those post-haste.

Our power supply is relatively new (the whole computer is a Dell, dating from around Oct 2013). We have a standard HDD drive, and a low-power SSD in the computer box; the other (huge, 3rd) drive has its own external power supply, though.

That external (3rd) drive is connected to a PCI-E SATA board, which may or may not have a Windows 8.1 compatible driver; that is currently our prime suspect. We currently have it routed through USB3 (vs. the SATA card, which we removed) and are trying to reproduce.

After the windows updates, we'll run driver-verifier and hardware diagnostics.

Thanks again!

-Pete

peteCovar · Oct 8, 2014

Quick update - appears to have been a display-driver issue; we started updating drivers one-by-one and once we updated a GEForce driver, things appear to have stabilized.

Thanks for your help.

Solved BSOD - Windows 8.1 ffffe0011caf8028; DMLOGZIP included

peteCovar

New Member

usasma

Mr. Cranky Pants

peteCovar

New Member

peteCovar

New Member

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