Hello everyone,
I'm posting this message because of a problem I have with my laptop. Since two or three weeks ago, I saw almost 3 blue screens of death when starting (booting up) my laptop. Windows 8.1 starts, I can reach the desktop, but suddenly some programs don't respond. Today was the latest BSOD I got.
I remember that in middle March/early April the graphics driver was updated. I'm not sure if it is related to that. As I can't read the dump files Windows generated after each BSOD, I need your help understanding what is going on in my laptop. Mine is almost half a year old, no new hardware was added or replaced.
I was thinking of reinstalling Windows but I think of that as the last resort. I hope you guys can help me identifying the root of the problem.
I'm attaching the results from running "dm_log_collector.exe", as suggested by the pinned post.
If you need to complete dump files (I uploaded the last two ones to my personal OneDrive), I can post the URLs to download them and help in the diagnostics.
Thank you!
Jorge
PD: sorry for my bad English, I need to practice it more
I'm posting this message because of a problem I have with my laptop. Since two or three weeks ago, I saw almost 3 blue screens of death when starting (booting up) my laptop. Windows 8.1 starts, I can reach the desktop, but suddenly some programs don't respond. Today was the latest BSOD I got.
I remember that in middle March/early April the graphics driver was updated. I'm not sure if it is related to that. As I can't read the dump files Windows generated after each BSOD, I need your help understanding what is going on in my laptop. Mine is almost half a year old, no new hardware was added or replaced.
I was thinking of reinstalling Windows but I think of that as the last resort. I hope you guys can help me identifying the root of the problem.
I'm attaching the results from running "dm_log_collector.exe", as suggested by the pinned post.
If you need to complete dump files (I uploaded the last two ones to my personal OneDrive), I can post the URLs to download them and help in the diagnostics.
Thank you!
Jorge
PD: sorry for my bad English, I need to practice it more
My Computer
System One
-
- OS
- Windows 8.1 SL
- Computer type
- Laptop
- System Manufacturer/Model
- HP
- CPU
- Intel Core i7-4702MQ CPU @ 2.20GHz
- Motherboard
- Intel Haswell
- Memory
- 12GB
- Graphics Card(s)
- Intel HD Graphics 4600 + NVIDIA GeForce GT 750M
- Screen Resolution
- 1920 x 1080
- Hard Drives
- 1TB
- Mouse
- Microsoft Sculpt Comfort Mouse
- Internet Speed
- 1Mbps
- Browser
- IE, Firefox, Chrome
- Antivirus
- MS Essentials, Windows Defender (built-in)