BSOD sometimes daily use PC, surf web, music, movie, game

[ne7ven]

Hello Guys,
Please help me figure what happened with my PC. It status is not bad but sometimes while i watch the movie or listen music or surf web or play game, i still get the BSOD Page fault in non-paged area. This make me feel uncomfortable . So i post here to ask for expert in field about this to resolve my pc problems. Thanks in advance.

I have just updated 2 new dump files, please have a look and show me some guidance. Thanks in advance !

 

[enus234]

thid maybe a bad sector in your hard disk or the files in the system maybe curropted

I recommend re-installing windows

if you don't have CD or USB download windows image

once download is finished download WinNT setup and follow the instroctions

 

[ne7ven]

is there any other ways ? i want to find the root causes of these problems. Re-Installing windows is the last solutions, i use in this case. Because i have lots of softwares need to reinstall too

 

[axe0]

The Page Fault in Nonpaged Area BSOD has a few causes

Defective hardware (particularly memory - but not just RAM), 
Faulty system service, 
Antivirus,  
Device driver, 
NTFS corruption, 
BIOS

For a few other BSOD's which are caused by ATI Video Driver recommended to remove teh Catalyst Control Center and only install the display driver

*** WARNING: Unable to verify timestamp for [COLOR=#ff0000]atikmdag.sys [/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

Please update or remove following driver

VMware Virtual Storage Volume Driver
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000]vstor2-mntapi20-shared.sys [/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for vstor2-mntapi20-shared.sys
[url=http://www.vmware.com/support.html]VMware Support & Downloads for Desktop, Application & Data Center Virtualization | United States[/url]

FOr the Killer Network Ethernet Card please try this workaround. If it doesn't help, please try this workaround.

Please run Memtest86+ for the memory as it could be a cause for a lot of the BSOD's, instructions for how to use it. Please read the instructions carefully.


NOTE: because the attachments are a few months old I'm not aware of any changes made to the system, some of these recommendations may be done already by yourself or others and some maybe necessary recommendations could be not included because they aren't required in the current information. To prevent any trouble that could make things worse, please upload an updated attachment and wait for an analyst before making any changes.

 

[ne7ven]

I remove AMD and Killer network software also, then i install only drivers. In addition, i ran the memtest to test RAM, it passed the test. So the problem is not at GPU, Killer Network software and RAM. But still got the error.
I noted that my CPU temperature is always around 50 - 65 C, is the temperature normal or too high ? How can i check the mainboard, power supply, GPU and CPU ?
I have updated my new dump files. Please help me out of this

 

[axe0]

That is the average CPU temperature, it is pretty normal. Its the temperature I get when I start my laptop.
To check your CPU temperature limits you need to check the manual(s) from where you bought the CPU.

To check the temperature of your GPU, use Furmark stress test. This test tells you if your GPU has problems with heat and video display.
When running this test the computer must be monitored at all time, because it can damage your GPU if you're not carefully and alert.
Stop the test whenever your GPU gets overheated or problems.

Your dump files are missing in both uploaded files.

 

[ne7ven]

sorry guy, i forgot i clean up my hard drive before i ran collection software. So, i will wait for my pc have BSOD again to collect the dump files, i will let you know after i upload the new one. Are there any to check power supply and mainboard ? i want to find whether the problem is in hardware or software. But whenever i'm playing games for 5- 30 minutes, the game stop and i can not do anything except i have to log out the windows and login again. I use windows Embedded 8.1 industry pro.

 

[axe0]

Replacing is the way to test them.
I haven't seen a test for the mainboard and psu.

 

[ne7ven]

really ? replacing ? you mean unplug and plug again ? or replace by new one ?
do you know a way or software to find problem cause games or software stop or crash ? i want to find the root causes of the problem and prevent them in further

 

[axe0]

I mean replacing with a new one.

I'm sorry, but I don't fully understand the 2nd question.

 

[ne7ven]

i will consider replacing with new one options, because it will cost me alot
in 2nd question, i mean are there any methods or ways to know how or what cause the software or game is suddenly stop (breeze at the screen, not responding any interaction) ?

 

[axe0]

1. Out to date drivers,
2. drivers not from the right place downloaded,
3. bugs in drivers.

Probably more causes, but these are in my experience the most common.
Before making any changes to the hardware, please wait for a new bluescreen and use the tool again


Best way to know what causes those issues is by experience and knowlegde.
With experience I mean that there is a troubleshooting plan, with using that plan you create experience and so you'll get easier through the debugging process. Ofcourse that plan varies from hardware and software.
Knowlegde is handy for fast knowing what to do because you know what where is.
Those people that are from the helpdesk know what I mean.

 

[ne7ven]

Hello axe0,
i got a new BSOD , i edit this post and attached the dump files , please help me out, thanks you !

 

[axe0]

I'll take a look as soon as I see the attachment with dump files

 

[ne7ven]

there they are, i uploaded them but forgot insert inline, my bad. Thank for your effort and support axe0

 

[axe0]

Would you mind trying the BSOD Inspector tool.
The attachment is missing a lot of files, without some it'll be a lot harder for me.

 

[ne7ven]

i have attached latest files named NEVEN_8_17_2015_8_54_PM.zip

 

[axe0]

Please update your AMD drivers/software, both crashes seems to be related to each other.

 

[ne7ven]

anything eles axe0, i updated the latest AMD Drivers.

 

[axe0]

If you get new bluescreens please use the tool again.
I would recommend the BSOD Inspector for the event logs as they are very useful.

Also, next bluescreen please upload also the MEMORY.dmp via a 3rd party uploader. This file will most likely be too large to upload directly.
This file can be found in C:\Windows\ (C: is the windows partition, if your windows partition has another letter use that letter)