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BSOD sometimes daily use PC, surf web, music, movie, game


ne7ven

New Member
Posts
29
#1
Hello Guys,
Please help me figure what happened with my PC. It status is not bad but sometimes while i watch the movie or listen music or surf web or play game, i still get the BSOD Page fault in non-paged area. This make me feel uncomfortable :sick: . So i post here to ask for expert in field about this to resolve my pc problems. Thanks in advance.

I have just updated 2 new dump files, please have a look and show me some guidance. Thanks in advance !
 
Last edited:

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

enus234

New Member
Posts
83
#2
thid maybe a bad sector in your hard disk or the files in the system maybe curropted

I recommend re-installing windows

if you don't have CD or USB download windows image

once download is finished download WinNT setup and follow the instroctions
 

My Computer

System One

  • OS
    Windows 8.1 with windows 7
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
    CPU
    Intel Pentium B970 @ 2.30GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP300E5C-A08SA (CPU Socket - U3E1)
    Memory
    2.00GB Single-Channel DDR3 @ 665MHz
    Graphics Card(s)
    Generic PnP Monitor ([email protected])
    Sound Card
    Realtek High Definition Audio
    Browser
    internet explorer
    Antivirus
    windows defender

ne7ven

New Member
Posts
29
#3
is there any other ways ? i want to find the root causes of these problems. Re-Installing windows is the last solutions, i use in this case. Because i have lots of softwares need to reinstall too
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#4
The Page Fault in Nonpaged Area BSOD has a few causes
Code:
Defective hardware (particularly memory - but not just RAM), 
Faulty system service, 
Antivirus,  
Device driver, 
NTFS corruption, 
BIOS
For a few other BSOD's which are caused by ATI Video Driver recommended to remove teh Catalyst Control Center and only install the display driver
Code:
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000]atikmdag.sys [/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Please update or remove following driver
Code:
VMware Virtual Storage Volume Driver
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000]vstor2-mntapi20-shared.sys [/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for vstor2-mntapi20-shared.sys
[url=http://www.vmware.com/support.html]VMware Support & Downloads for Desktop, Application & Data Center Virtualization | United States[/url]
FOr the Killer Network Ethernet Card please try this workaround. If it doesn't help, please try this workaround.

Please run Memtest86+ for the memory as it could be a cause for a lot of the BSOD's, instructions for how to use it. Please read the instructions carefully.


NOTE: because the attachments are a few months old I'm not aware of any changes made to the system, some of these recommendations may be done already by yourself or others and some maybe necessary recommendations could be not included because they aren't required in the current information. To prevent any trouble that could make things worse, please upload an updated attachment and wait for an analyst before making any changes.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#5
I remove AMD and Killer network software also, then i install only drivers. In addition, i ran the memtest to test RAM, it passed the test. So the problem is not at GPU, Killer Network software and RAM. But still got the error.
I noted that my CPU temperature is always around 50 - 65 C, is the temperature normal or too high ? How can i check the mainboard, power supply, GPU and CPU ?
I have updated my new dump files. Please help me out of this :(
 
Last edited:

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#6
That is the average CPU temperature, it is pretty normal. Its the temperature I get when I start my laptop.
To check your CPU temperature limits you need to check the manual(s) from where you bought the CPU.

To check the temperature of your GPU, use Furmark stress test. This test tells you if your GPU has problems with heat and video display.
When running this test the computer must be monitored at all time, because it can damage your GPU if you're not carefully and alert.
Stop the test whenever your GPU gets overheated or problems.

Your dump files are missing in both uploaded files.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#7
sorry guy, i forgot i clean up my hard drive before i ran collection software. So, i will wait for my pc have BSOD again to collect the dump files, i will let you know after i upload the new one. Are there any to check power supply and mainboard ? i want to find whether the problem is in hardware or software. But whenever i'm playing games for 5- 30 minutes, the game stop and i can not do anything except i have to log out the windows and login again. I use windows Embedded 8.1 industry pro.
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#8
Replacing is the way to test them.
I haven't seen a test for the mainboard and psu.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#9
really ? replacing ? you mean unplug and plug again ? or replace by new one ?
do you know a way or software to find problem cause games or software stop or crash ? i want to find the root causes of the problem and prevent them in further
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#10
I mean replacing with a new one.

I'm sorry, but I don't fully understand the 2nd question.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#11
i will consider replacing with new one options, because it will cost me alot :(
in 2nd question, i mean are there any methods or ways to know how or what cause the software or game is suddenly stop (breeze at the screen, not responding any interaction) ?
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#12
  1. Out to date drivers,
  2. drivers not from the right place downloaded,
  3. bugs in drivers.

Probably more causes, but these are in my experience the most common.
Before making any changes to the hardware, please wait for a new bluescreen and use the tool again :)


Best way to know what causes those issues is by experience and knowlegde.
With experience I mean that there is a troubleshooting plan, with using that plan you create experience and so you'll get easier through the debugging process. Ofcourse that plan varies from hardware and software.
Knowlegde is handy for fast knowing what to do because you know what where is.
Those people that are from the helpdesk know what I mean.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#13
Hello axe0,
i got a new BSOD :( , i edit this post and attached the dump files , please help me out, thanks you !
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#14
I'll take a look as soon as I see the attachment with dump files :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#15
there they are, i uploaded them but forgot insert inline, my bad. Thank for your effort and support axe0 :)
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#16
Would you mind trying the BSOD Inspector tool.
The attachment is missing a lot of files, without some it'll be a lot harder for me.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#18
Please update your AMD drivers/software, both crashes seems to be related to each other.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ne7ven

New Member
Posts
29
#19
anything eles axe0, i updated the latest AMD Drivers.
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#20
If you get new bluescreens please use the tool again.
I would recommend the BSOD Inspector for the event logs as they are very useful.

Also, next bluescreen please upload also the MEMORY.dmp via a 3rd party uploader. This file will most likely be too large to upload directly.
This file can be found in C:\Windows\ (C: is the windows partition, if your windows partition has another letter use that letter)
 
Last edited:

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

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