BSOD playing wildstar, error 0x8000000000000002

[lordbredd]

wildstar is crashing for me if i play it at max graphics. i have all the recommended specs so i should be able to do it. however, it will run if i keep the game on the lowest settings. now when my computer crashes i do not get a bsod. my whole computer shuts down as if the power had gone out. after this i cannot press the power button to turn it back on immediately. i have to hit the power switch on the power supply itself, press the power switch to computer to discharge anything left over (not sure if i need to do this but i do anyway), turn the power supply back on, then the power switch will start computer up again. this has been happening for a few months and im finally fed up with it. i think it is related to my power supply or graphics card but i cant tell which. i have included the dm log collector file and gpu-z report at moment of crash in this post.

this is the event viewer report:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2016-10-19T23:54:32.244006600Z" />

<EventRecordID>16310</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>GARGANTUO</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>

 

[axe0]

Hi lordbredd,

Apologies for the delay.

Are you still in need of help?

 

[lordbredd]

yes i still need help. i understand the wait and thats fine. i just dont know what to do since i dont actually get a bsod

 

[axe0]

Please upload a new zip from the DM Log Collector.

 

[lordbredd]

sorry for the late response as i have been away from my computer the past few days. here is a new dm log file as requested

 

[axe0]

It appears your installation is counterfeit, as such I cannot provide support until it has been cleared up.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.


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