Greetings all
Recently my laptop started giving me the BSOD "DPC_WATCHDOG_VIOLATION", crashing / freezing the entire time and I even can't login anymore to Windows. I actually can't boot anymore at all at the moment. It's just stuck on this screen the entire time:
View attachment 34642
This is the normal start up screen (bootloader?) from Windows 8.1. Normally under the Windows logo there should appear circling dots. Now there only appears 1 or 2 dots and it freezes. It just keeps hanging there. The weird thing though, sometimes I do manage to get further than that screen. On very rare occasions, like once per day when it hasn't got any power for a while. When I did manage to get further though, I tried everything in the advanced boot settings like system restore, renew the PC, repair etc. All without success. I kept getting a message:
"There was a fault trying to restore / repair / renew the PC."
When I tried system restore, it said I had to do a chkdsk on my C: drive, but I can't get on my Windows. When I do manage to get to the point that I can enter my password, I get an error: (translated from Dutch)
"LogonUI.exe - Fault: The instruction on 0xa2c3b559 refers to memory allocation 0x00000008. A read or write operation to the memory has failed: written. Press OK if you want to terminate the program."
And after I click on the OK button, I have to log in again... Endless loop, with other words I can't login. I managed to get in once on Windows in safe mode though. I tried to disable everything that starts up when Windows starts, but then when I rebooted, same thing happened: stuck on the load screen. And now I'm still stuck there. Don't know what to do... Tried booting from USB, doesn't work. Stuck on the same screen :s Been quite a while since I got further than that screen.. Only once last 2 days, but got the same BSOD immediately after leaving that screen...
My laptop has quite a history btw. I had problems with the sleep mode from the beginning I bought it (september 2011), freezing and crashing etc after waking up. After a long time when I was really tired of this problem and after quite a lot of research and troubleshooting I got recommended to bring it back to the store for warranty. This was in september 2013. Unfortunately I had to return it 3 more times to the store that month:
First time I got it back: they replaced the hard disk -> problem still not solved, crashes even when not using sleep mode.
Second time: they replaced the motherboard -> problem still not solved.
Third time: they replaced the DC component on the motherboard -> problem still not solved.
Fourth time: they replaced the battery -> problem was still not solved, but I was really tired of it and I tried to do a clean install of Windows 8.1 in hopes it would fix something. (Orginally my laptop came with Windows 7, and every time I got it back they installed a clean Windows 7 on it, but since the problem still wasn't solved, I decided to give Windows 8.1 Professional x64 a try.) Unfortunately it kept crashing and freezing etc during the install. After a lot of patience and new tries, I surprisingly managed to get Windows 8.1 installed and weirdly enough, everything worked perfectly. Sleep mode worked, no crashes etc. But now 4 months later, everything is ruined again.
So yeah, I'm stuck at the loading screen and can't boot from an USB. Since I can't manage to get on Windows, I can't provide log files. Any ideas ?
PS: Sorry for the long text and thanks if you took the time to read it.
Recently my laptop started giving me the BSOD "DPC_WATCHDOG_VIOLATION", crashing / freezing the entire time and I even can't login anymore to Windows. I actually can't boot anymore at all at the moment. It's just stuck on this screen the entire time:
View attachment 34642
This is the normal start up screen (bootloader?) from Windows 8.1. Normally under the Windows logo there should appear circling dots. Now there only appears 1 or 2 dots and it freezes. It just keeps hanging there. The weird thing though, sometimes I do manage to get further than that screen. On very rare occasions, like once per day when it hasn't got any power for a while. When I did manage to get further though, I tried everything in the advanced boot settings like system restore, renew the PC, repair etc. All without success. I kept getting a message:
"There was a fault trying to restore / repair / renew the PC."
When I tried system restore, it said I had to do a chkdsk on my C: drive, but I can't get on my Windows. When I do manage to get to the point that I can enter my password, I get an error: (translated from Dutch)
"LogonUI.exe - Fault: The instruction on 0xa2c3b559 refers to memory allocation 0x00000008. A read or write operation to the memory has failed: written. Press OK if you want to terminate the program."
And after I click on the OK button, I have to log in again... Endless loop, with other words I can't login. I managed to get in once on Windows in safe mode though. I tried to disable everything that starts up when Windows starts, but then when I rebooted, same thing happened: stuck on the load screen. And now I'm still stuck there. Don't know what to do... Tried booting from USB, doesn't work. Stuck on the same screen :s Been quite a while since I got further than that screen.. Only once last 2 days, but got the same BSOD immediately after leaving that screen...
My laptop has quite a history btw. I had problems with the sleep mode from the beginning I bought it (september 2011), freezing and crashing etc after waking up. After a long time when I was really tired of this problem and after quite a lot of research and troubleshooting I got recommended to bring it back to the store for warranty. This was in september 2013. Unfortunately I had to return it 3 more times to the store that month:
First time I got it back: they replaced the hard disk -> problem still not solved, crashes even when not using sleep mode.
Second time: they replaced the motherboard -> problem still not solved.
Third time: they replaced the DC component on the motherboard -> problem still not solved.
Fourth time: they replaced the battery -> problem was still not solved, but I was really tired of it and I tried to do a clean install of Windows 8.1 in hopes it would fix something. (Orginally my laptop came with Windows 7, and every time I got it back they installed a clean Windows 7 on it, but since the problem still wasn't solved, I decided to give Windows 8.1 Professional x64 a try.) Unfortunately it kept crashing and freezing etc during the install. After a lot of patience and new tries, I surprisingly managed to get Windows 8.1 installed and weirdly enough, everything worked perfectly. Sleep mode worked, no crashes etc. But now 4 months later, everything is ruined again.
So yeah, I'm stuck at the loading screen and can't boot from an USB. Since I can't manage to get on Windows, I can't provide log files. Any ideas ?
PS: Sorry for the long text and thanks if you took the time to read it.
My Computer
System One
-
- OS
- Windows 8.1 Professional 64-bit
- Computer type
- Laptop
- System Manufacturer/Model
- Asus N53SN
- CPU
- Intel Core i7-2630QM, 2.0 GHz
- Memory
- 8GB
- Graphics Card(s)
- Nvidia GeForce GT 550M 2GB
- Browser
- Mozilla Firefox
- Antivirus
- Windows Defender