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BSOD Critical process died


driver52

New Member
Posts
8
#1
Hi

My laptop crashed and I now have a Windows 8 dvd,but I cannot get to the repair screen. I pressed f2 to enter BIOS and changed boot to boot to cd,but computer just reboots with BSOD and critical process died message. Any ideas?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire 5733
    Memory
    8gb

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#2
I pressed f2 to enter BIOS and changed boot to boot to cd
Do Not Change, leave the Windows Boot Manager as first device.

Boot the DVD from One Boot Menu in UEFI mode.

Windows 8 Downgrade-006 SB for posting.PNG





Enabling the boot device menu

Acer said:
On most Acer systems, you can use the F12 key on boot to select the drive or network from which loading the operating system. In case the F12 option does not work, you may need to enable this function.

SOLUTION

Enabling the F12 function:

1.Power on the system. As soon as the first logo screen appears, immediately press the F2 key, or the DEL key if you have a desktop, to enter the BIOS.
2.Press the right arrow key to select Main.
3.Use the arrow keys to navigate to F12 Boot Menu, and press ENTER.
4.Select Enabled, and press ENTER.
5.Press the F10 key to save changes and restart the system.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

driver52

New Member
Posts
8
#3
I have got Windows to boot to dvd.I have got into advanced options,there is no safe mode option available,just System Restore etc.

I cannot refresh as I get message stating Windows cannot refresh any ideas?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire 5733
    Memory
    8gb

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#4
Have you deleted the Recovery Partition?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

driver52

New Member
Posts
8
#7
I have now booted from cd and am in the Advanced options screen


System restore gives 5 dates when I click on them I get message You must enable system protection on this drive.


Refresh your pc gives message There was a problem refreshing your pc.No changes were made


Reset your pc Insert your Windows installation or recovery media to continue


Automatic repair gives message Automatic repair could not repair your pc


There is no option for safe mode


Please help!!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire 5733
    Memory
    8gb

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#8
I have now booted from cd and am in the Advanced options screen


System restore gives 5 dates when I click on them I get message You must enable system protection on this drive.


Refresh your pc gives message There was a problem refreshing your pc.No changes were made


Reset your pc Insert your Windows installation or recovery media to continue


Automatic repair gives message Automatic repair could not repair your pc


There is no option for safe mode


Please help!!


I would Check the hard drive with the HDD manufacturer's diagnostic tools.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
#9

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

driver52

New Member
Posts
8
#10
I can assure you that I do not have safe mode,I do not have the screen that you have posted
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire 5733
    Memory
    8gb
#11
Last edited:

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#13
Have you run the HDD manufacturer's diagnostic tools?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#15
What HDD manufacturer?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#17
What is the name of the HDD in the UEFI/BIOS firmware?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4