BSOD 3-4 times/week, possible issue with Windows Kernel

isherwoodme · Jul 9, 2014

Hello, just ran across this MS Hotfix, not sure if it's related to your issue, but thought it wouldn't hurt to post it, just in case.

"0x0000000A" Stop error when you try to resume a Windows 8-based computer from sleep mode

Hope it helps!

neumee500 · Jul 30, 2014

Update:

I removed my graphics card and uninstalled the nVidia drivers a few days ago. Since then, I've been running off the integrated graphics.

I haven't had any BSODs since then (given it's only been 5 days, so it's not definite that they stopped). However, twice I've had the computer crash and reboot. Most recently was while I was working on it. Pages in Chrome crashed repeatedly and then suddenly the screen went black and the system rebooted. There was no bugcheck.

I found some events in the system log around the time of the crash. Maybe these will shed some light on what caused it?

Code:

12:28:38 PMvolsnap


An unfinished create of a shadow copy of volume C: was deleted.


---


12:28:43 PM
igfxCUIService1.0.0.0


The description for Event ID 0 from source igfxCUIService1.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


If the event originated on another computer, the display information had to be saved with the event.


The following information was included with the event: 


Service started/resumed


---


12:28:39 PM
Kernel-Power


The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


---


12:28:43 PM
The previous system shutdown at 12:28:20 PM on ‎7/‎30/‎2014 was unexpected.

@isherwoodme: I'm not sure if that applies to my system as I'm getting the BSODs not only when waking from sleep, but occasionally while the system is running.

usasma · Jul 31, 2014

It's difficult to tell if this info is significant or not.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

neumee500 · Jul 31, 2014

The .zip is attached.

I've never had problems with temperatures before. Stress tests temps have always been in the safe range and during normal work, I never hear fans spin up, but I'll keep an eye on them just to make sure.

usasma · Aug 1, 2014

The Admin Event Viewer log shows some problems with your hard drive.
Please be sure to run "chkdsk /r /f" from an elevated (run as Administrator) Command Prompt.
The system will ask if you want to do it on rebooting, select Yes and reboot for it to run.

Also, please try these free hard drive diagnostics: Hard Drive Diagnostic Procedure
(chkdsk checks the file system on the disk, these other diagnostics check the disk itself)

There are a number of networking errors in the log also (although they don't seem related to the restarts).
Please:
- download a fresh copy of the latest, Win8.1 wired network drivers from either the Gigabyte or the Intel ( http://downloadcenter.intel.com ) websites
- uninstall the current wired networking drivers
- install the freshly downloaded drivers
- monitor for further problems

neumee500 · Aug 1, 2014

Chkdsk returned no errors.

I ran a drive diagnostics on my WD HDD that I only use to store files, and that returned no errors.

There doesn't seem to be anything to test my Samsung SSD which holds my OS. On your website you link to ESTOOL v3.01, but the link is broken. The model number of my drive is MZ-7TE120BW.

I re-installed the networking drivers.

usasma · Aug 2, 2014

I'll have to fix the ESTool link - but it wouldn't apply for your SSD anyway.
Samsung Magician is the most informative tool - but it's not a diagnostic tool
Run CrystalDiskInfo, that'll give you some info on the disk's condition
But frankly, there's just not a whole bunch in the way of diagnostics for SSD's

If you have a spare hard drive, you can try that in place of the SSD temporarily (to see if the problems stop with it).
Try new cables also. Try different ports on the motherboard to plug the cables into.

Try this (just a SWAG on my part):

Code:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:

Code:

Dism /Online /Cleanup-Image /ScanHealth

Code:

Dism /Online /Cleanup-Image /CheckHealth

Code:

Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

neumee500 · Aug 2, 2014

I ran Dism and it looks like it found some issues which it then repaired. I then ran sfc.exe and it found no violations. Then I ran CrystalDiskInfo, which showed health at 100%. I'll see if this had any effect.

One interesting thing I noted when watching my temps: occasionally, my CPU fan and one of my case fans drop to 0 RPM for a split second, then return to their normal values (~600-700 RPM) immediately. My temps don't change at all when this happens. I feel like it's just a hiccup in the sensor or monitoring software, but mentioning it can't hurt.

If I continue to have problems, I'll take the whole computer apart next week and put it back together. I've had that fix problems with other things before, so it might be worth a try. I'll also use some different cables that I have lying around.

I had a BSOD today that I've never gotten before. I've attached the dump file.

usasma · Aug 3, 2014

I built systems for 20+ years and frequently had to take them apart and put them back together in order to fix a problem that I caused during assembly.

Uninstall MalwareBytes. If you need to use it, only use the portable version - or uninstall it after each use (while we're testing).
Uninstall the Logitech software. Leave it uninstalled while we're testing. When you update it, get the latest, Win8.1 compatible version.

Get that latest, Win8.1 compatible version of the Intel Management Engine software.
You may have the latest version of this, but it won't hurt to update it (from the Gigabyte website)

Can't recall if you've run Driver Verifier or not. If not, please follow these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sat Aug  2 05:21:57.917 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080214-5796-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 16:45:15.609[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]133, {1, 1e00, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID: [B]ZEROED_STACK[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  F8
  BIOS Release Date             05/02/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sat Aug  2 05:21:57.917 2014 (UTC - 4:00)**************************
LHidEqd.Sys          Thu May 23 02:09:49 2013 (519DB2AD)
LEqdUsb.Sys          Thu May 23 02:09:50 2013 (519DB2AE)
LMouFilt.Sys         Thu May 23 02:09:56 2013 (519DB2B4)
LHidFilt.Sys         Thu May 23 02:10:00 2013 (519DB2B8)
intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
mbam.sys             Wed Oct 30 12:11:45 2013 (52712FC1)
IntcDAud.sys         Fri Feb 21 08:50:26 2014 (530759A2)
iwdbus.sys           Thu Mar 13 17:59:14 2014 (53222A32)
RTKVHD64.sys         Fri Mar 14 07:03:23 2014 (5322E1FB)
e1d64x64.sys         Fri Mar 14 14:10:25 2014 (53234611)
iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
igdkmd64.sys         Sat May 17 00:17:35 2014 (5376E2DF)
[/font]

neumee500 · Aug 3, 2014

MalwareBytes is uninstalled. I wasn't actually running it; I just did a single scan to rule out malware as the cause of my BSODs. My day-to-day antivirus is the built-in MSE.

Logitech software is uninstalled.

I downloaded and installed the Intel Management Engine software from the Gigabyte website, then rebooted.

I ran Driver Verifier earlier on. It found a few things, such as a problem with the streaming service of the nVidia drivers. That was all taken care of and the last time I ran it, it found nothing (running for ~48 hours).

I'm hoping the most recent changes I made fix the problems. If they don't, I'll disassemble next week and report back.

neumee500 · Aug 7, 2014

Just had another BSOD. I don't think I've had this one before, so maybe it'll shed some more light on the situation. Dump file is attached.

I haven't disassembled yet because from what I was able to gather from a quick Google search, it seems to be a memory corruption problem on the software side.

Leading up to the BSOD:
System was functioning great. Four days without any problems. Lots of uptime, lots of sleeps and wakeups, no problems at all. I was using the system normally, then opened up Spotify. Less than 3 seconds later, BSOD.

usasma · Aug 8, 2014

This is looking more and more like a hardware problem.
In addition to my recent suggestions (about trying different hardware parts), please be sure that you've run the diagnostics that I suggest (I can't recall if I've aske you to run them previously): Hardware Diagnostics

If that doesn't find anything, then we'll have to consider this procedure: Hardware Stripdown Troubleshooting
Unfortunately, this'll take some time - and if you're not getting BSOD's often, you'll spend an awfully lot of time waiting for one as you try each and every component.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Aug  6 23:38:40.881 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080614-4781-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]3 days 9:23:33.573[/B]
Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4b )[/B]
BugCheck [B]4E, {99, 22080c, 2, a0002100021d815}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments: 
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000022080c, page frame number
Arg3: 0000000000000002, current page state
Arg4: 0a0002100021d815, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  SpotifyHelper.
FAILURE_BUCKET_ID: [B]0x4E_99_nt!MiBadShareCount[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  F8
  BIOS Release Date             05/02/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Aug  6 23:38:40.881 2014 (UTC - 4:00)**************************
intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
IntcDAud.sys         Fri Feb 21 08:50:26 2014 (530759A2)
iwdbus.sys           Thu Mar 13 17:59:14 2014 (53222A32)
RTKVHD64.sys         Fri Mar 14 07:03:23 2014 (5322E1FB)
e1d64x64.sys         Fri Mar 14 14:10:25 2014 (53234611)
iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
igdkmd64.sys         Sat May 17 00:17:35 2014 (5376E2DF)
[/font]

BSOD 3-4 times/week, possible issue with Windows Kernel

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