BSOD 2x a day, error atikmdag.sys, occurs randomly

[elksooz]

Hello, first post so I hope I have everything in order. I used the SF diagnostic tool and will be uploading the zip file. Laptop computer is about 2 months old and running fantastically but sometimes while doing some reading for class, the Blue screen appears and says SYSTEM_THREAT_EXCEPTION_NOT_HANDLED followed by atikmdag.sys as the error message. I would blame the problem on having too many tabs open or having a lot of programs open but even when at 2 tabs and no additional programs running, it crashed. I'm relatively new to the nitty gritty of computers so any help would be appreciated. Must I provide any additional information?
Thanks in advance.

 

[blueelvis]

Hi elksooz & Welcome to the forums ^_^,

I am extremely sorry for the late response. There are not enough analysts. Do you still need help with your problem? If you still need help with this, kindly reply back to this topic and I would reply within 48 hours and will be notified by email.


-Pranav

 

[elksooz]

Do you still need help with your problem?

Hello! Thank you! Yes, I still need help with the problem. Is it clear with my winzip file what's needed? Thank you so much! Help whenever you can!

 

[popeye]

From your OP I would suspect your graphics drivers. Install the latest ones from the Toshiba site.

What model laptop?

 

[elksooz]

What model laptop?

It's the Satellite C75D-B7300.

 

[blueelvis]

Hi elksooz ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

1: kd> .cxr 0xffffd001baaa7930;r
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000108000 rdi=0000000000000002
rip=fffff801f77a512b rsp=ffffd001baaa8360 rbp=ffffe000b967c4e0
 r8=0000000000000002  r9=000000f416308000 r10=0000000000000000
r11=fffff801f68ba587 r12=ffffe000b921e480 r13=ffffe000b6a1af00
r14=ffffe000bbc66010 r15=fffff801f76e0000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc512b:
fffff801`f77a512b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000108000 rdi=0000000000000002
rip=fffff801f77a512b rsp=ffffd001baaa8360 rbp=ffffe000b967c4e0
 r8=0000000000000002  r9=000000f416308000 r10=0000000000000000
r11=fffff801f68ba587 r12=ffffe000b921e480 r13=ffffe000b6a1af00
r14=ffffe000bbc66010 r15=fffff801f76e0000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
[B][COLOR=#FF0000]atikmdag[/COLOR][/B]+0x[B][COLOR=#FF0000][/COLOR][/B]c512b:
fffff801`f77a512b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????

So, the ATI Graphics driver is causing the problem here like popeye has mentioned. Kindly remove the currently installed ATI driver using Display Driver Uninstaller from **THIS** link and then install the latest ATI driver from this **LINK**.


Let me know how it goes ^_^
-Pranav

 

[elksooz]

Let me know how it goes ^_^

Thank you and Popeye so much! I uninstalled the driver in safe mode but now I don't know which driver to install. I'm given 4 of them and two are updated on the same day, this is what I get:
AMD Display DriverPosted Date: 2014-05-19 | Version: 13.352.1004.1007-140422a-171194C-Toshiba | Size: 251.99M
AMD Display DriverPosted Date: 2014-05-19 | Version: 13.352.1004.1007-140422a-171196C-Toshiba | Size: 334.83M
AMD Display DriverPosted Date: 2014-04-24 | Version: 13.302.1501-140320a-169666C-Toshiba | Size: 249.14M
AMD Display DriverPosted Date: 2014-03-27 | Version: 13.251.3.4-140225a-168466C-Toshiba | Size: 295.33M

I'm also basing this on the assumption that THIS is the correct driver I need. Thanks.
-Helman