SidVicious
New Member
- Messages
- 7
Hi. My name is Sidney, I'm a technician for Staples.
I have a customer with a pc that has an abundance of viruses, and to remove them, I boot into a program located on a flash drive.
However, when I boot into the flash drive on this pc, it loads the program, and then freezes. Nothing moves, no key pressing will make a difference.
I've ran SFC and CHKDSK, which had located some corrupted files, but failed to fix the issue.
Any ideas would be appreciated; I'm running dry. :/
I'll gladly provide any extra details on the machine that might help.
Thanks in advanced,
Sidney.
I have a customer with a pc that has an abundance of viruses, and to remove them, I boot into a program located on a flash drive.
However, when I boot into the flash drive on this pc, it loads the program, and then freezes. Nothing moves, no key pressing will make a difference.
I've ran SFC and CHKDSK, which had located some corrupted files, but failed to fix the issue.
Any ideas would be appreciated; I'm running dry. :/
I'll gladly provide any extra details on the machine that might help.
Thanks in advanced,
Sidney.
My Computer
System One
-
- OS
- win 8