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Blue screens


kmint

New Member
Power User
Madrid, Spain

Posts
228
#1
So, I am having blue screens and shut off on my laptop with 8.1 and 8 before.

I tried everything. Clean installs, BIOS and all drivers update...

It gets blue, shuts off and restarts to DOS, and I have to remove the battery and unplug to restart to Windows.

Any idea why this happens?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

Brink

Administrator
Administrator
mvp
Posts
24,248
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

kmint

New Member
Power User
Madrid, Spain

Posts
228
#3
Ok here goes the zip with the SF Diagnostic.

Do I also have to do the Dump Files - Configure Windows to Create on BSOD thing too?

Thanks a lot.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
There are no memory dumps in the uploaded reports - so please do this:
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
This device has problems in Device Manager:
No disponible ROOT\NET\0000 Los controladores de este dispositivo no están instalados.
Please install the drivers for this device. It is most likely a networking device, so check to see what networking devices aren't installed/working on your system.

If you find problems (in Device Manager) with the Microsoft Kernel Debug Network Adapter - right click on it and Uninstall it. Reboot to see if it fixes problems with it.

Lot's of problems with "PrisaDigialSL.ElPas_1.3.0.5_" Most likely a program from Prisa Digital. Please uninstall it to see if that helps stop the problems.

No sign of BSOD's or Live Kernel Events in the WER section of MSINFO32.
I found this error in the System log file:
Event[10860]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2013-11-27T11:54:20.887
Event ID: 41
Task: N/A
Level: Crítico
Opcode: Información
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: asus
Description:
Se reinició el sistema sin apagarlo limpiamente primero. Este error puede producirse si el sistema dejó de responder, se bloqueó o se interrumpió el suministro eléctrico de forma inesperada.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps using this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
You may also want to start with these free hardware diagnostics: Initial Hardware Diagnostics
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

kmint

New Member
Power User
Madrid, Spain

Posts
228
#5
Thanks a lot. I will do that and report.

Many thanks again.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

kmint

New Member
Power User
Madrid, Spain

Posts
228
#6
Ok, done. I reply to all your instructions in order.

1- I don't have any C:\Windows\Minidump folder. (see secreenshot below)

2- I don't have any Memory.dmp file in my computer.

3- I only have one .dmp file, and no .mdmp or .hdmp. I attach it in a zip file, together with Admin.evtx

4. I don't know where to find the drivers for ROOT\NET\0000. I checked in ASUS for this X501A and there is nothing like Device Manager. Here Notebooks & Ultrabooks - X501A

5- In my Device Manager, there is only one unknown device. Which I don't know what it is. Everything works fine, but maybe it is something I never use. See screenshot attached below.

6- I don't see Microsoft Kernel Debug Network Adapter within Device Manager. I opened the whole tree.

7- I uninstalled the Prisa Digital app (I guess it was the app for El País newspaper, belonging to Prisa Group). So, it's unistalled.

8- All temperatures are OK, I check them very often. It runs cold.

Awaiting new instructions, a million thanks.

View attachment 32756 View attachment 32757
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
Right click on the Dispositivo desconocido and select "Properties", then select the "Details" tab, then select "Hardware IDs"
It may not show anything other than the ROOT\NET\0000 information - but it won't hurt to look.

Please expand the "Adaptadores de red" section (in Device Manager) and post a screen shot of that for us to have a look at

Also, please go to the Run dialog (press the "Win" key and the "R" key at the same time)
Type in "perfmon /report" (without the quotes) and press Enter
Wait for the report to run....
Then, when it's done, click on "File", then on "Save as", give it a name and save it (as an .html file) somewhere where you'll remember it.
Then zip it up and upload it with your next report.

The lack of memory dumps and the number of unexplained Event ID 41's in the Admin log of Event Viewer are suggestive of a hardware problem. Please use the temperature monitoring utility that I suggested and upload a report from it for us to have a look at. Overheating is not always obvious (and it doesn't necessarily show in the temperature reports either).

Use a laptop cooling pad to see if that decreases the frequency of the BSOD's - if it does, then it's overheating.
If not, then start with these free diagnostics: Hardware Diagnostics

The dump file can't find the proper symbols to analyze the crash - but I was able to see that Maxthon was involved.
Please uninstall it temporarily to see if that helps.

Code:
[B][U]Analysis:[/U][/B]
[COLOR=BLUE][B]The following is for informational purposes only.[/B][/COLOR]
[code][font=lucida console]**************************Fri Nov 22 04:54:09.000 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Crash2.dmp]
Built by: [B]6.3.[/B]9600.16384 (winblue_rtm.130821-1623)
System Uptime:[B]not available[/B]
*** WARNING: Unable to verify timestamp for ntdll.dll
*** ERROR: Module load completed but symbols could not be loaded for ntdll.dll
*** WARNING: Unable to verify timestamp for kernel32.dll
*** ERROR: Module load completed but symbols could not be loaded for kernel32.dll
*** WARNING: Unable to verify timestamp for KERNELBASE.dll
*** ERROR: Module load completed but symbols could not be loaded for KERNELBASE.dll
*** WARNING: Unable to verify timestamp for MxResMgr.dll
*** ERROR: Module load completed but symbols could not be loaded for MxResMgr.dll
*** WARNING: Unable to verify timestamp for ole32.dll
*** ERROR: Module load completed but symbols could not be loaded for ole32.dll
*** WARNING: Unable to verify timestamp for combase.dll
*** ERROR: Module load completed but symbols could not be loaded for combase.dll
*** WARNING: Unable to verify timestamp for MxHttpRq.dll
*** ERROR: Module load completed but symbols could not be loaded for MxHttpRq.dll
*** WARNING: Unable to verify timestamp for MxWebkit.dll
*** ERROR: Module load completed but symbols could not be loaded for MxWebkit.dll
*** WARNING: Unable to verify timestamp for MxCrashCatch.dll
*** ERROR: Module load completed but symbols could not be loaded for MxCrashCatch.dll
*** WARNING: Unable to verify timestamp for mswsock.dll
*** ERROR: Module load completed but symbols could not be loaded for mswsock.dll
PROCESS_NAME:  Maxthon.exe
BUGCHECK_STR:  APPLICATION_FAULT_WRONG_SYMBOLS
DEFAULT_BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID: [B]WRONG_SYMBOLS_c0000005_maxthon.exe!unknown_error_in_process[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Nov 22 04:54:09.000 2013 (UTC - 5:00)**************************
MxEncode.dll                  Thu Feb 10 21:32:56 2011 (4D549FD8)
MxUrlSec.dll                  Mon Nov  7 03:25:09 2011 (4EB795E5)
MxSvInfo.dll                  Tue Dec 13 03:43:43 2011 (4EE7103F)
MxHistory.dll                 Sun Dec 18 23:52:25 2011 (4EEEC309)
MxXDR.dll                     Tue Mar 13 07:16:38 2012 (4F5F2C96)
MxMsg.dll                     Tue Mar 20 05:10:51 2012 (4F68499B)
MxSync.dll                    Wed Mar 21 02:24:42 2012 (4F69742A)
Maxzlib.dll                   Wed Apr  4 23:05:09 2012 (4F7D0BE5)
MxFav.dll                     Wed Jun 13 05:54:36 2012 (4FD8635C)
MxCmpUrl.dll                  Tue Jul 10 01:19:07 2012 (4FFBBB4B)
MxUeip.dll                    Wed Jul 25 22:17:11 2012 (5010A8A7)
MxHttpRq.dll                  Wed Aug  8 19:32:46 2012 (5022F71E)
MxCrashCatch.dll              Thu Aug  9 05:40:55 2012 (502385A7)
MxDb.dll                      Thu Aug 16 03:01:02 2012 (502C9AAE)
MxStorage.dll                 Thu Aug 16 03:09:38 2012 (502C9CB2)
MxTool.dll                    Wed Aug 22 03:58:38 2012 (5034912E)
MxAccountSvc.dll              Wed Aug 22 06:01:37 2012 (5034AE01)
MxRsc.dll                     Thu Aug 23 04:00:04 2012 (5035E304)
MxUI.dll                      Wed Sep 12 23:29:38 2012 (50515322)
MxFavDb.dll                   Fri Nov 23 03:12:08 2012 (50AF2FD8)
MxResMgr.dll                  Fri Nov 23 03:17:12 2012 (50AF3108)
Maxthon.exe                   Tue Nov 27 00:03:48 2012 (50B449B4)
MxWebkit.dll                  Tue Nov 27 06:59:56 2012 (50B4AB3C)
msvcr90.dll                   Sat Jul 20 01:48:21 2013 (51EA24A5)
msvcp90.dll                   Sat Jul 20 01:49:45 2013 (51EA24F9)
shlwapi.dll                   Wed Aug 21 22:18:03 2013 (521574DB)
setupapi.dll                  Wed Aug 21 22:18:54 2013 (5215750E)
clbcatq.dll                   Wed Aug 21 22:20:21 2013 (52157565)
mssprxy.dll                   Wed Aug 21 22:21:42 2013 (521575B6)
uxtheme.dll                   Wed Aug 21 22:25:57 2013 (521576B5)
SHCore.dll                    Wed Aug 21 22:36:23 2013 (52157927)
winhttp.dll                   Wed Aug 21 22:39:05 2013 (521579C9)
winmm.dll                     Wed Aug 21 22:39:53 2013 (521579F9)
FWPUCLNT.DLL                  Wed Aug 21 22:40:01 2013 (52157A01)
oleacc.dll                    Wed Aug 21 22:42:30 2013 (52157A96)
WINMMBASE.dll                 Wed Aug 21 22:43:02 2013 (52157AB6)
webio.dll                     Wed Aug 21 22:44:51 2013 (52157B23)
dbghelp.dll                   Wed Aug 21 22:46:17 2013 (52157B79)
userenv.dll                   Wed Aug 21 22:47:18 2013 (52157BB6)
schannel.dll                  Wed Aug 21 22:49:21 2013 (52157C31)
devobj.dll                    Wed Aug 21 22:50:48 2013 (52157C88)
gpapi.dll                     Wed Aug 21 22:51:43 2013 (52157CBF)
oleaut32.dll                  Wed Aug 21 22:53:46 2013 (52157D3A)
ondemandconnroutehelper.dll   Wed Aug 21 22:53:48 2013 (52157D3C)
ntmarta.dll                   Wed Aug 21 22:53:55 2013 (52157D43)
rasadhlp.dll                  Wed Aug 21 22:54:36 2013 (52157D6C)
cryptnet.dll                  Wed Aug 21 22:54:47 2013 (52157D77)
bcrypt.dll                    Wed Aug 21 22:54:58 2013 (52157D82)
ntasn1.dll                    Wed Aug 21 22:54:59 2013 (52157D83)
dhcpcsvc.dll                  Wed Aug 21 22:55:09 2013 (52157D8D)
ncrypt.dll                    Wed Aug 21 22:55:09 2013 (52157D8D)
cfgmgr32.dll                  Wed Aug 21 22:55:18 2013 (52157D96)
bcryptPrimitives.dll          Wed Aug 21 22:55:18 2013 (52157D96)
mswsock.dll                   Wed Aug 21 22:55:24 2013 (52157D9C)
dhcpcsvc6.DLL                 Wed Aug 21 22:55:30 2013 (52157DA2)
profapi.dll                   Wed Aug 21 22:55:35 2013 (52157DA7)
Wldap32.dll                   Wed Aug 21 22:55:35 2013 (52157DA7)
rsaenh.dll                    Wed Aug 21 22:55:37 2013 (52157DA9)
winnsi.dll                    Wed Aug 21 22:55:39 2013 (52157DAB)
IPHLPAPI.DLL                  Wed Aug 21 22:55:41 2013 (52157DAD)
secur32.dll                   Wed Aug 21 22:55:53 2013 (52157DB9)
psapi.dll                     Wed Aug 21 22:55:55 2013 (52157DBB)
cryptsp.dll                   Wed Aug 21 22:55:55 2013 (52157DBB)
msasn1.dll                    Wed Aug 21 22:55:56 2013 (52157DBC)
mpr.dll                       Wed Aug 21 22:56:00 2013 (52157DC0)
rpcrt4.dll                    Wed Aug 21 22:56:46 2013 (52157DEE)
jsproxy.dll                   Wed Aug 21 23:46:19 2013 (5215898B)
advapi32.dll                  Thu Aug 22 00:03:13 2013 (52158D81)
version.dll                   Thu Aug 22 00:05:52 2013 (52158E20)
imm32.dll                     Thu Aug 22 00:05:57 2013 (52158E25)
CRYPTBASE.dll                 Thu Aug 22 00:08:35 2013 (52158EC3)
sechost.dll                   Thu Aug 22 00:09:18 2013 (52158EEE)
propsys.dll                   Thu Aug 22 00:09:43 2013 (52158F07)
comctl32.dll                  Thu Aug 22 00:11:48 2013 (52158F84)
nsi.dll                       Thu Aug 22 00:13:02 2013 (52158FCE)
msvcrt.dll                    Thu Aug 22 00:13:41 2013 (52158FF5)
ole32.dll                     Sat Sep 21 01:00:57 2013 (523D2809)
dwmapi.dll                    Sat Sep 21 01:23:09 2013 (523D2D3D)
combase.dll                   Sat Sep 21 01:34:57 2013 (523D3001)
sspicli.dll                   Sat Sep 21 01:37:31 2013 (523D309B)
KERNELBASE.dll                Sat Sep 21 03:05:44 2013 (523D4548)
ntdll.dll                     Sat Sep 21 03:08:42 2013 (523D45FA)
msctf.dll                     Wed Oct  2 01:42:20 2013 (524BB23C)
gdi32.dll                     Sat Oct  5 04:39:47 2013 (524FD053)
dnsapi.dll                    Tue Oct  8 01:15:14 2013 (525394E2)
ncryptsslp.dll                Thu Oct 10 07:26:30 2013 (52568EE6)
crypt32.dll                   Wed Oct 16 06:34:11 2013 (525E6BA3)
urlmon.dll                    Fri Oct 18 23:02:34 2013 (5261F64A)
wininet.dll                   Fri Oct 18 23:08:38 2013 (5261F7B6)
comdlg32.dll                  Sat Oct 19 00:03:36 2013 (52620498)
iertutil.dll                  Sat Oct 19 00:52:38 2013 (52621016)
user32.dll                    Mon Oct 21 22:38:07 2013 (5265E50F)
kernel32.dll                  Tue Oct 22 00:02:32 2013 (5265F8D8)
shell32.dll                   Tue Nov  5 09:21:18 2013 (5278FEDE)
[/font]
MxEncode.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxUrlSec.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxSvInfo.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxHistory.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxXDR.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxMsg.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxSync.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Maxzlib.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxFav.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxCmpUrl.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxUeip.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxHttpRq.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxCrashCatch.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxDb.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxStorage.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxTool.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxAccountSvc.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxRsc.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxUI.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxFavDb.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxResMgr.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Maxthon.exe - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MxWebkit.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msvcr90.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msvcp90.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
shlwapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
setupapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
clbcatq.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mssprxy.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
uxtheme.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SHCore.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
winhttp.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
winmm.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
FWPUCLNT.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
oleacc.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
WINMMBASE.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
webio.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dbghelp.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
userenv.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
schannel.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
devobj.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gpapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
oleaut32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ondemandconnroutehelper.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ntmarta.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
rasadhlp.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cryptnet.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
bcrypt.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ntasn1.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dhcpcsvc.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ncrypt.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cfgmgr32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
bcryptPrimitives.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mswsock.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dhcpcsvc6.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
profapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Wldap32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
rsaenh.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
winnsi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
IPHLPAPI.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
secur32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
psapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cryptsp.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msasn1.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mpr.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
rpcrt4.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
jsproxy.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
advapi32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
version.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
imm32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CRYPTBASE.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
sechost.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
propsys.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
comctl32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nsi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msvcrt.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ole32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dwmapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
combase.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
sspicli.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
KERNELBASE.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ntdll.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msctf.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gdi32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dnsapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ncryptsslp.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
crypt32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
urlmon.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wininet.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
comdlg32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iertutil.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
user32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
kernel32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
shell32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

[/CODE]
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

kmint

New Member
Power User
Madrid, Spain

Posts
228
#8
OK, thanks a lot. I will do all of that and will come back to report when done. I might need some time.

A million thanks.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

kmint

New Member
Power User
Madrid, Spain

Posts
228
#9
Here go the screenshots.

More errors around.

The temperatures are cold. This Asus has been crashing since I made a clean install of W8 from a MSDN iso that I downloaded via torrent and deleted the Asus recovery partitions. Now I am using another W8.1 also downloaded via torrent. I use my own licence that came with this device.

Probably my fault, but I did so because this laptop has been having problems from the beginning. First, the pointer (arrow) shakes and moves often, specially when it is connected to the power and has the battery at the same time. I read it was a common problem for many Asus laptops, different models. Then, it got slow or frozen occasionally when copying big files or doing demanding operations. So I tried different things and at some point someone suggested me to try this. The blue screens are there ever since, so maybe I deleted drivers from the Asus installation that don't auto-install with Windows updates. I checked all the drivers in the Asus site and installed every new version I found. Maybe I missed something or it is not released in their site.

I will uninstall Maxthon and see if it helps.

The Hardware Diagnostics site is too complicated for me. I really don't understand what file to download and how it works.

Many thanks.

View attachment 32863 View attachment 32869 View attachment 32864 View attachment 32865 View attachment 32867 View attachment 32868
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
The unknown device is a TAP VPN software driver
If not using it, right click on it and select "Uninstall"
Then reboot and see if that fixes it. If not, then post back for more suggestions

As for the torrent copies - I'm afraid that they aren't reliable, and are in fact illegal.
I would suggest that you contact Asus for a legal copy of their restore disks.

There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

kmint

New Member
Power User
Madrid, Spain

Posts
228
#11
I purchased this laptop on summer with Windows 8 included and used the same license number to activate the iso that I had to download because my laptop was working wrong from the beginning and both Asus and Microsoft are just crooks selling bad products and awful assistance. Both of them. That is why I had to try to find the solution myself via dangerous copy from the internet, which I trusted because it had thousands of downloads and comments.

Microsoft doesn't provide the iso because they want money out of everything.

If we discuss piracy, then Microsoft and the US Government have to let us know what they are doing with our privacy, our personal data and our fundamental civil and human rights, because they are both, Microsoft, the USA, Google and all of those american companies the real pirates, crooks and criminals here. This is the biggest crime against humanity known since WWII and still have the nerve to accuse of piracy to humble users who need a computer to work, pay for their license, the product is defective and still they dare to deny the right to repair it.

What a joke and what a cynical people.

To the person behind, thank you very much, to the Microsoft employee, go to hell.

Sorry if I go too far in my anger, but this is absolutely intolerable, we can't accept this without rebelling and fighting, and this is the least I can do and say against the abuse of your criminal companies and your criminal Government.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

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