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Solved Application crash on launch; Event ID 1000, Kernelbase.dll

Gumby

New Member
I have a game application (Singularity) that used to work fine just a few days ago. Now it will not start at all. There is no error message. But I found a corresponding Event ID 1000 in the Event Viewer Log. Details are below.

This is installed on Windows 8.1.

I have already run "sfc /scannow" at an elevated command prompt with the result that no integrity violations were found.

I have also done a full uninstall and re-install of the application, but the result is the same.

I'd greatly appreciate any help with this!

Faulting application name: Singularity.exe, version: 1.1.0.49069, time stamp: 0x4c362bed
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0xc06d007e
Fault offset: 0x00014598
Faulting process id: 0x1b00
Faulting application start time: 0x01d097f47aed42a4
Faulting application path: F:\Program Files (x86)\Activision\Singularity(TM)\Binaries\Singularity.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: c3a45d67-03e7-11e5-829c-d850e6d128f2
Faulting package full name:
Faulting package-relative application ID:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop

Gumby

New Member
I understand I could try replacing Kernelbase.dll, identified as the faulting module, with a new copy. But I don't think the file is corrupt. Windows Resource Protection did not find any integrity violations. And I haven't found any other applications to have problems.

I'm just not sure what might have changed since I last started the application in question. Unfortunately, I have restore points disabled on my machine, so I cannot simply go back in time.

What can I do to resolve this problem? Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop

AdiGri

New Member
This type of error is notoriously difficult to troubleshoot because there isn't much information that you get from that error. www.eventid.net has a long list of situation when this type of error can show up. It could be bugs in the software, corrupted files, incompatibility, video drivers, viruses, etc. Basically, applications crashing on Kernelbase.dll are trying to do something that is not allowed by the operating system.

If I would take a guess, considering that it worked ok "before", there may be some corrupted files (that are not removed by the install) or the game has reached a spot where some bug is showing up. You may try to uninstall it again and look for any folders that were created by the application and remove them as they may have traces of the previous setup (i.e. remove F:\Program Files (x86)\Activision\Singularity(TM)) if it's still there after the uninstall. Also, as a test, try to install it in a new folder (on C:). Run a chkdsk against the F: drive, in case some files got corrupted. If possible send a support request to Activision.
 

My Computer

System One

  • OS
    Windows 7 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP H8-1040
    CPU
    Intel Core i7 2600 @ 3.40GHz
    Motherboard
    Pegatron 2AB5
    Memory
    10 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 550 Ti
    Keyboard
    Logitech G105
    Internet Speed
    200 Mbs

Gumby

New Member
Thanks very much for your reply. That all makes sense.

I will keep working on the suggestions, and I'll post back if I'm able to resolve it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop

Gumby

New Member
The solution was to reinstall the nVidia PhysX driver software. After that, the game once again launched without issue.

I don't know why that was necessary, as PhysX was never uninstalled. But that's all that was needed.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop

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