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Solved Acronis 2013 Rescue CD can't detect SSD storage hard drive


Mustang

New Member
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Australia

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716
#1
Have been running a Corsair Performance 128GB SSD SATA3 HD for almost 2 years on flagship with Win7 OS. Installed a 2nd Corsair Force SSD SATA3 HD about a year ago for storage. Each had single primary partition and worked without problem.

Installed Win8 Pro OEM from retail disk when it was released late last year. And have successfully used Acronis 2012 rescue CD on this set-up to create/restore backup images. Acronis 2012 could not be installed on active Win8 GUI as it is incompatible with Win8 ... hence the need to do backup/restore with rescue CD.

A few days ago I retired older SSD HD to my backup PC, and installed newer version Corsair Force GS 128GB SSD SATA3. Successfully installed Win8 on this new disk from an Acronis image created from the Acronis 2012 rescue disk. Then formatted the SSD that originally had Win7 on it, in order to use it for storage. And copied all Acronis back up images onto the new SSD HD from external USB HD.

Finally, purchased and installed Acronis 2013, Plus Back, and all updates on Win8 on the new SSD HD. All good.

However, when I booted the new Acronis 2013 rescue CD to access the Acronis images stored on the storage SSD HD.... OR ... the Acronis 2012 rescue CD ... the storage SSD HD could not be detected! But it can detect the primary SSD HD with Win8 on it. And can also detect the eSATA spinner HD; and external USB3 HDs. In short, everything except the storage SSD HD.

The storage SSD is shown in the BIOS. And have also tried running the rescue CD with no external HDs attached. But to no avail.

When Acronis is run from Win8 active GUI it can create backup images of Win8 drive on the storage SSD and validate them. It can also execute the command to restore the Win8 from an image on the storage SSD. And reaches the point where it tells you to restart the PC.

After reboot, Acronis is auto running in RAM, and tries to complete the restore command. However, after 2 or 3 minutes of no activity, the error message comes up saying the storage source of the backup image cannot be located. In other words, the storage SSD HD is not detected.

The error message is: 0x01EF0013+0x0003041+0x00040007

Have searched Google and Acronis Forum, FAQs and Knowledge base for fixing issues. Have also tried repeated online chat with Acronis tech support, however, after waiting up to 25 minutes for a tech rep, and not able to get anyone, have given up on their support.

Any help on this issue would be greatly appreciated.
 

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fireberd

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#2

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Mustang

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#3
What exactly is a WinPE/Acronis Rescue disc? Have read the link but it does not specify instructions for Win8.
 

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    Inel Extreme & Intel standard
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fireberd

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#4

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Mustang

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#5
Hi fireberd,

Thank you very much for your efforts to help. I really appreciate. :thumbsup:

However, when I opened Acronis on desktop, hot off the press, a pop-up appeared saying there was an updated version of Acronis 2013 available for download, being 16.0.0.6514. They must have read my post ... lol! I only purchased the program 2 days ago!

So I installed it and created a new rescue CD from it, and it worked like a charm. What I can't understand is why the 2012 rescue disk was working a few days ago, and suddenly stopped. I already had two SSD HDs, so there was nothing new added, just an existing one replaced. Weird?

Even so, I'm over the moon to get it up and running. I could work around it by loading the image from an external USB3 HD, but it a big lot faster loading it from an SSD SATA3 HD.

Cheers M :thumb:
 

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    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs

fireberd

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#6
I would still take the time to create the WinPE/Acronis disc. I have several new Z77 chipset PC's and find it works much better than the Linux version. On one of my PC's, a new ASUS Z77 motherboard, the Linux loads but I don't have any keyboard or mouse control so its useless.

FWIW, I've used Acronis for a long time, but be careful. It has failed me twice so I've moved on to Macrium backup software.
 

My Computer

System One

  • OS
    Win 10
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    PC/Desktop
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    Home Built
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    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
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    EVGA Supernova 750 G2
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    BeQuiet Silent Base 600
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    Deepcool Captain 120EX
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    Microsoft Wireless
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Posts
1
#7
Hello Mustang,

Thank you for sharing your experiences with Acronis software and support.
My name is Anton and I'm writing you on behalf of Acronis Customer Central.

We would really appreciate if you could send me a private message with the case number or any other information that could help us identify you in our internal system so that we can provide you with assistance.

Please let me know if you need additional help.

Best regards,
Anton
Acronis Customer Central
 

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Mustang

New Member
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Australia

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716
#8
Hi Anton,

There's not much more I can tell you other than what is already in my original post. I don't have a case number as I could not get through to your tech support either by online chat or by phoning Acronis, Australia, despite many times phoning or waiting for a tech rep with online chat. Running the error code in the search engine of Acronis support showed no results.

I live in West Australia, post code 6152.

Invoice No AKD-73624970499 dated April 3rd, 2013 for my recent purchase of Acronis 2013. You should be able to get my email from this order.

I have purchased every copy of Acronis Home from 2007 to 2013.

If you want any further info please private message me with yr contact email address.
 

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    6 core 12 thread & 4 core
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    Inel Extreme & Intel standard
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    12GB & 8GB
    Graphics Card(s)
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    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs

Mustang

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#9
I would still take the time to create the WinPE/Acronis disc. I have several new Z77 chipset PC's and find it works much better than the Linux version. On one of my PC's, a new ASUS Z77 motherboard, the Linux loads but I don't have any keyboard or mouse control so its useless.

FWIW, I've used Acronis for a long time, but be careful. It has failed me twice so I've moved on to Macrium backup software.
Did start to create WinPE/Acronis disc, but in Win8 AIK is now ADK, (Assessment Deployment Kit). Started to install ADK but after 15 minutes it had only done 3%, so gave up.

Also tried Macrium some time back and it did work, but contrary to what others have experienced, it was very, very slow loading program on RAM on boot up, and even longer restoring images. :( But thanks for input anyway. Appreciate. May still have another go at both above when less busy.

Cheers M :D
 

My Computer

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  • OS
    Windows 7 Ult Reatil & Win 8 Pro OEM
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    Built as DIY
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    6 core 12 thread & 4 core
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    Inel Extreme & Intel standard
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    12GB & 8GB
    Graphics Card(s)
    3 top end SLI linked & onboard
    Sound Card
    In built in graphics card & onboard
    Monitor(s) Displays
    24 & 23 inch Samsung LED backlit
    Screen Resolution
    High def
    Hard Drives
    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs

fireberd

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#10
The Acronis procedure to create the WinPE disc is clumsy and manual. The Macrium procedure is easy as they have the utility built in and it walks you through it. I have the paid version of Macrium. It loads fast, does a backup faster than Acronis. I was sold on Acronis for a long time, but Macrium is much frendlier and faster.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
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    BeQuiet Silent Base 600
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    Deepcool Captain 120EX
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Mustang

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#11
Thanks for the input. Will have a read up on the retail version of Macrium. I only used the free version. Will keep you posted on progress.

Only realized after I started downloading it that ADK is over 5GB. Yeeeeek!
 

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    Inel Extreme & Intel standard
    Memory
    12GB & 8GB
    Graphics Card(s)
    3 top end SLI linked & onboard
    Sound Card
    In built in graphics card & onboard
    Monitor(s) Displays
    24 & 23 inch Samsung LED backlit
    Screen Resolution
    High def
    Hard Drives
    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs

topgundcp

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#12
The Acronis procedure to create the WinPE disc is clumsy and manual. The Macrium procedure is easy as they have the utility built in and it walks you through it. I have the paid version of Macrium. It loads fast, does a backup faster than Acronis. I was sold on Acronis for a long time, but Macrium is much frendlier and faster.
I absolutely agree with you, I was a long time Acronis user since version 2009 and recently found out that Acronis "takeover" of storage device control in your registry, and that isn't reversible by normal uninstallation of the TIH application. These four drivers are the left overs:

fltsrv - C:\Windows\System32\drivers\fltsrv.sys - Acronis Storage Filter Management
tdrpman273 - C:\Windows\System32\drivers\tdrpm273.sys - Acronis Try&Decide and Restore Points filter
vidsflt58 - C:\Windows\System32\drivers\vsflt58.sys - Acronis Virtual Disk Storage Filter
vidsflt61 - C:\Windows\System32\drivers\vsflt61.sys - Acronis Virtual Disk Storage Filter

It is a PITA trying to remove those left overs manually and if you are not careful, you'll get a BSOD. I am now using Macrium free version and it does a better job than paid version of Acronis. A big plus is you can do a complete backup while continue using Windows, it takes about 7~8 minutes to backup 43GB which is faster compared to Acronis 11-12 minutes. Using WinPE 4 is also a big plus if you ever need to do other Windows repair operation using the command prompt. My final thought is never touch Acronis again since I don't like an application to have their drivers still running in my PC even after uninstalling it. A link below justified my concern with Acronis:

Beware of Acronis "Leftovers" Issues - Wilders Security Forums

You are providing very good info here so rep is given to you.

Cheers !!!
 
Last edited:

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fireberd

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#13
Thanks for the reminder about the left over files. I had manually cleaned out the registry but not the System32 files.

Acronis left me high and dry twice and it won't get a 3rd chance. The first time, I made a backup of my Win 8 SSD as I was going to upgrade the firmware and that erases all data. After the firmware update, I tried to restore and it bombed out. Forutunately there wasn't much on Win 8 at the time so I just did a new install from the Win 8 DVD. The second time, I had a motherboard failure, on a different PC with Win 8 and conventional hard drive. The failure corrupted the hard drive. After I replaced the motherboard I attempted to do a restore and could never get it to complete. I was able to get it restored using a different PC and an external USB 3.0 connected hard drive system, but even that took a couple of hours and I had to load the backup file from the backup hard drive on to the operational hard drive on the system to get it to restore. That was the end of Acronis.
 

My Computer

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  • OS
    Win 10
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    Home Built
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    i7 6700K
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    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
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    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
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    27" Dell SE2717HR
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    1920X1080
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    500GB Samsung 850 SSD, 3TB for backups
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    EVGA Supernova 750 G2
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Mustang

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716
#14
Hi firebird, have now created two WinPEs for image creation/recovery. Acronis one was done using Win7 AIK, and the other with a trial standard version of the latest build 5828 of Macrium using Win8 ADK.

The Acronis forum post you referred me to was for AIK Win7, and there is another similar post for ADK Win8 on the same forum found here. Despite what the tutorial said, after following it to the letter, and despite several hours of trying work arounds, I could not create a Win8 ADK WinPE with Acronis. With Macrium I had no choice but ADK. I had already downloaded 2.55GB ADK for Acronis so was able to use this with Macrium.

@topgundcp, I'm not disputing the speeds of create/restore you get with Macrium versus Acronis, but for whatever reason, I get the exact opposite. And the differences are quite substantial.

  • I have Win8 on a 128GB Corsair Force GS SATA3 SSD and backup to an internal 120GB Corsair Force SATA3 SSD.
  • Acronis is set to mid-range 'Normal' speed of writing. Macrium is set to 'Top priority'.
  • Tests were done on Windows8 GUI, for side by side image creation times using a timer. Each trial was timed from when the image started to be written to completion.
  • OS was Win8 with all apps/programs and updates = 50.1GB.

Corsair: 3 mins 26 sec.
Macrium: 6 mins 42 sec.

Have yet to use timer tests for creation/recovery using rescue CDs. But these are the times taken for the respective recovery CDs to show active GUI on RAM. Timing started once the CD boot option appeared:

Acronis with Win7 AIK WinPE: 3 mins 13 secs.
Macrium with Win8 ADK WinPE: 5 mins 48 secs.

Will update later with image creation/restoration using rescue CDs. However Acronis took approximately 5 minutes to create an image using AIK, and Macrium was showing 26 minutes at start using ADK. For Macrium this may have been less in real time, but was still a lot, lot slower than Acronis.

My modus operandi for data/apps/program storage is all done manually. I don't store cloud and I don't store on partition images. I'm probably a little paranoiac, after being badly burnt a few times by flash drive and even external USB hard drive failures. But for this reason everything is backed up to 2 PCs via internal storage HDs; 2 external USB HDs; 1 eSATA spinner HD in caddy; and duplicate DVDs ... one written daily using Windows software and flash drive format for quick storage. And the other bi-weekly via Nero using multi-session +/- R DVDs in ISO Joliet format. The 2nd DVDs are more secure as they cannot be accidentally written over except by going through the Nero program.

I really must buy a main frame one day! lol! :D

I do a bare bones installation of Windows with mobo drivers, mod it, activate it, and then do backup image. I continue on with the same installation to add all M$ & 3rd party apps/programs, etc. Then do a 2nd backup image.

Every few months I load the backup pristine image and update it. Then burn a new image and delete the original.

About every 12 months I load the bare bones copy, and do a fresh installation of all apps/programs, etc ... then burn a fresh image of the fully load OS.

To reload the 2nd image to main HD takes about 4 - 6 minutes. And it takes about 10 minutes more to drag/drop all personal data from storage internal SSD HD to OS. So it's all up and running in about 15 minutes including favorites, contact, etc,etc.

Must agree I loath and detest programs that leave stuff behind when uninstalled. I use Revo Uninstaller in advanced mode which gets most left over garbage, including registry. But even then manual registry search often reveals a heap of stuff not deleted by Revo. Lately I've found that apps/programs bought retail as opposed to freebies, are becoming more and more bloated and demanding. Latest Zone Alarm free won't allow installation unless ZA is home page on IE, and when new tab opens, auto does to ZA. Both of these can be removed, but another PITA! Do they really think they will get more sales by forcing people to use their program as home page? Yeah! Right!!!!

Also agree that Macrium creation of WinPE ADK is a breeze compared to Acronis which requires using Command Prompt several times run as Administrator ... PITA!

Cheers M :D
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Ult Reatil & Win 8 Pro OEM
    System Manufacturer/Model Number
    Built as DIY
    CPU
    6 core 12 thread & 4 core
    Motherboard
    Inel Extreme & Intel standard
    Memory
    12GB & 8GB
    Graphics Card(s)
    3 top end SLI linked & onboard
    Sound Card
    In built in graphics card & onboard
    Monitor(s) Displays
    24 & 23 inch Samsung LED backlit
    Screen Resolution
    High def
    Hard Drives
    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs

fireberd

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#15
I'm getting faster backups with Macrium from my Sata III SSD's to a conventional internal hard drive. I haven't actually compared times, just that I know Macrium is significantly faster for me.

I have Revo Uninstaller Pro (paid version) but there were still gobs of Acronis leftovers in the registry and two of the refererenced Acronis files in the system32 folder.

I agree on the bloatware. Acronis has it with all the extras they've added. I have Nero for CD/DVD burning and it has become a bloatware program with lots of extras that many do not need. In fact I only installed the Nero modules that I need. I use my system for my home recording studio so I have to be on my toes about what I install so it doesn't interfere with the recording. I also do part-time PC support and repair and see all kinds of junk on customer's PC's.

Jack
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
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    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

Mustang

New Member
Member
Australia

Posts
716
#16
Hi Jack,

Hell, I just realized that sounds like a poor joke, you know, "hijack". Sorry you've probably copped that one since a kid at primary school. :eek:

Don't understand why Macrium is slower on my PC. A lot of other people have also reported faster times with it than Acronis. By the same token I'm using the latest, although not necessarily the greatest, version of Acronis. Most of it's wasted on me though, as I don't use non-stop backup as to my way of thinking it defeats the purpose of a pristine restore point with a fixed backup image. By that I mean the updates will also include any errors or contamination. Also don't use cloud or syncing. So Macrium would make more sense for me if I could get the same speeds.

Bloat ware is pandemic. The last Nero I bought is Nero Burning ROM 11. It is a very stripped down version and really just a simple burner without having to pay for all the bloatware I never use.

Likewise I do PC repairs, problem solve and install software for friends and acquaintances. And it is true the amount and type of stuff people put on their PCs never ceases to amaze me. After I do a fresh installation of windows for them I do an Acronis backup image from the rescue disk and keep it on file for when they crash it! And they always do! Especially parents with a couple of teenage kids on the net. I also give them a maintenance sheet I made up of things to do daily, weekly and monthly ... like run Safety on IE after being on the net; and CleanUp by StevenGould; registry clean,de-frag for spinner HDs, run AV and malware programs, etc, etc. But none of them do it!

When I ran CleanUp on one guy's PC, it removed almost 33GB of junk ... cookies, caches, etc. Unbelievable!

On the other hand I do feel sympathy for the average joe PC user. I'm reasonably computer literate, but still have difficulty at times deciding whether to accept or reject an option when installing a program; or a program is offered free. Uniblue was a classic example for Zone Alarm. If installed it did a check every time you booted up, and most people who contacted me for help over it had no idea where it came from, what it did, or most importantly ... how to get rid of it!

Cheers Joaquin :D
 

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  • OS
    Windows 7 Ult Reatil & Win 8 Pro OEM
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    6 core 12 thread & 4 core
    Motherboard
    Inel Extreme & Intel standard
    Memory
    12GB & 8GB
    Graphics Card(s)
    3 top end SLI linked & onboard
    Sound Card
    In built in graphics card & onboard
    Monitor(s) Displays
    24 & 23 inch Samsung LED backlit
    Screen Resolution
    High def
    Hard Drives
    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs

Mustang

New Member
Member
Australia

Posts
716
#17
Update: These are timed results for the latest versions of Acronis & Macrium Free rescue CDs.

Back up images are written to internal Corsair Force GS 128GB SATA3 SSD hard drive.

Times from when boot option appears till active GUI appears:

Acronis Linux PE: 2 min 14 sec
Acronis Win8 PE: 5 min 35 sec
Macrium Win8 PE: 4 min 49 sec

Times to write backup image for source image of 51.8 GB + Size of backup image:

Acronis Win8 PE: 3 min 43 sec Image size: 18.7 GB
Macrium Win8 PE: 16 min 3 sec Image size: 19.7 GB

I don't know why Macrium is so slow on my PC at around 25% of the speed of Acronis; and that's with Mac at maximum priority writing spped?

Note: The standard LinuxPE version of Acronis will write images to the storage SSD HD, but when Windows is opened, the image file cannot be seen. However, the image is still seen when the rescue CD is booted.

The Win8PE version of Acronis has no problems. However creating a disk was a problem until a poster in the forum pointed out a mistake in the Acronis tutorial which cost me three blank CDs.
 
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My Computer

System One

  • OS
    Windows 7 Ult Reatil & Win 8 Pro OEM
    System Manufacturer/Model Number
    Built as DIY
    CPU
    6 core 12 thread & 4 core
    Motherboard
    Inel Extreme & Intel standard
    Memory
    12GB & 8GB
    Graphics Card(s)
    3 top end SLI linked & onboard
    Sound Card
    In built in graphics card & onboard
    Monitor(s) Displays
    24 & 23 inch Samsung LED backlit
    Screen Resolution
    High def
    Hard Drives
    Corsair Force 128GB SATA3 SSDs in each machine. Plus several external USB3 and eSATA spinner HDs