Hello all:
First let me apologize if this is in the wrong place. I have no idea where to post it other than it deals with security.
I have a customer that brought in his windows 8.1 machine because after responding to a "Call from Microsoft" he let them into his computer. I would like to preface this with the fact that in the pact he has indeed let the real Microsoft into his machine to assist with 8.1 setup so I don't think he realized until too late that it was a scam.
I would be happy to post his specs if needed
right now he is faced with a lockout screen (see screenshot)
I haven't seen this type of lockout since the days of windows 2000. I cant even boot with a cd. I have checked and reset the bios to no avail.
My question is has anyone else seen this? any suggestions?
First let me apologize if this is in the wrong place. I have no idea where to post it other than it deals with security.
I have a customer that brought in his windows 8.1 machine because after responding to a "Call from Microsoft" he let them into his computer. I would like to preface this with the fact that in the pact he has indeed let the real Microsoft into his machine to assist with 8.1 setup so I don't think he realized until too late that it was a scam.
I would be happy to post his specs if needed
right now he is faced with a lockout screen (see screenshot)
I haven't seen this type of lockout since the days of windows 2000. I cant even boot with a cd. I have checked and reset the bios to no avail.
My question is has anyone else seen this? any suggestions?
Attachments
My Computer
System One
-
- OS
- Win8
- Computer type
- Laptop
- System Manufacturer/Model
- Lenovo y580
- CPU
- i7 3630qm
- Motherboard
- OEM
- Memory
- 8GB
- Graphics Card(s)
- OEM
- Sound Card
- OEM
- Monitor(s) Displays
- 15.6"
- Screen Resolution
- 1366x768
- Hard Drives
- 1TB
- PSU
- 120watt
- Case
- y580
- Cooling
- laptop fan
- Keyboard
- Lenovo
- Mouse
- Lenovo Wireless
- Internet Speed
- 8MBPS
- Browser
- Firefox, Chrome, IE10 when nessessary
- Antivirus
- AVG