Startup Password required

swatangelfire

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my father in law uses his new dell inspiron 15r running on windows 8 when someone phone our home from microsoft and ask him to follow instructions and he did. at the end of there conversations he was asked to pay 49 euros to activate the computer. i tried to reformat but it doesnt allow me to do anything until we have the password.. please can you help me what to do thanks a lot...
 

My Computer

System One

  • OS
    windows 8
You got scammed.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
When does it ask for the password?
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Ok new information. Did not help me perse but might be usefull to others.

Windows has a function called doskey.
With this doskey you can encrypt your user password database and give a boot password.
That is what the "guys from microsoft" did.
You can even save your password on a external drive.
The thing to do is put in a windows install cd, which I cannot get to boot.
choose the recover option and try to reset your system to a earlier date
and everything runs again,
I my case the guys deleted the system restore backups too.
Will have to pull data and Bootnuke then rebuild I guess as I see to options to disable the doskey.
 

My Computer

System One

  • OS
    Win8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo y580
    CPU
    i7 3630qm
    Motherboard
    OEM
    Memory
    8GB
    Graphics Card(s)
    OEM
    Sound Card
    OEM
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768
    Hard Drives
    1TB
    PSU
    120watt
    Case
    y580
    Cooling
    laptop fan
    Keyboard
    Lenovo
    Mouse
    Lenovo Wireless
    Internet Speed
    8MBPS
    Browser
    Firefox, Chrome, IE10 when nessessary
    Antivirus
    AVG
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