Windows 8 and 8.1 Forums

software problems

  1. #1

    software problems


    OK, I'm on win 8 x64. I just did a fresh install and got all the updates. Everything seems fine except there r a few programs that I can't get to run. These programs install with no errors but when I try to run them they won't open. These programs worked before so I know they're not the problem and they're all legit. I emailed the support people but haven't heard anything yet.

    Ashampoo burning studio 12. The compact mode runs but the normal mode fails
    Coffeecup HTML editor v12. I get an error when opening it and have to close the program.
    Farstone Total Recovery Pro. When I try to run it nothing happens and it doesn't show in task manager.

    I've installed a bunch of other stuff with no problems. Any ideas?
    Thanks

    p.s. I tried all the compatibility, run as administrator options etc. also ran sfc and got no errors

      My System SpecsSystem Spec

  2. #2


    Posts : 87
    Win 8.1, Win 8, Win 7, Win Vista, Win XP


    It might be because you have to install .NET Framework.

    To check your versions of .NET Framework you run "run"
    Type regedit

    The browse to HKEY_LOCKAL_MACHINE/SOFTWARE/microsoft/.NET Framework
    And check the sub folders in that folder. Please report what versions of .NET Frameworks you own or if the folder even exists

    Check if you own version 3.0. Most programs work with that.

    If you dont have 3.0 you should download .NET Frameworks 3.5. It contains everything you need.
      My System SpecsSystem Spec

  3. #3


    I can't even install net framework 3.5. it doesn't run when i click on the exe file. nothing happens.
    on a side note, i subscribed to this thread and didn't get a notification when u responded that's why i was late getting back.
    i did an sfc scan and it showed no errors.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    OK, maybe if you test with one program, you may end up fixing all three. So, let's start wit AShampoo 12:

    According to the installation specs, it requires .net framework 4.0 and admin privileges.

    So, have you verified that .net 4.0 is installed and have you tried right-clicking the executable and selecting "run as admin?"
      My System SpecsSystem Spec

  5. #5


    Posts : 87
    Win 8.1, Win 8, Win 7, Win Vista, Win XP


    Also, you can try to go to control panel and browse for windows features and press turn windows features on or off. There you can install framework stuff too instead of the internet. I might take a while until it shows you the list of features. When its done loading there should be a checkbox for Frameworks 3.5. When you check that box and OK the window it should start to install Frameworks 3.5. Now some people experience some troubles with the installation wizard of windows features. If it starts freezing or doing nothing close the wizard and just try it again until it coöperates
      My System SpecsSystem Spec

  6. #6


    ok, I checked the windows features and the box for framework 3.5 and 4.5 both were dark (black box). I unmarked then marked them again to uninstall and re-install. that didn't work so I went back and checked every sub key for both framework versions and that seems to have fixed the problem.
    Thank you both for all your ideas.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,191
    Windows 8.1


    Glad we could help (I think)? Glad you figured it out!
      My System SpecsSystem Spec

  8. #8


    Posts : 87
    Win 8.1, Win 8, Win 7, Win Vista, Win XP


    Youre welcome, glad youre now able to run youre progrmas without any problems
      My System SpecsSystem Spec

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