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Acronis 2013 Rescue CD can't detect SSD storage hard drive

  1. #1


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM

    Acronis 2013 Rescue CD can't detect SSD storage hard drive


    Have been running a Corsair Performance 128GB SSD SATA3 HD for almost 2 years on flagship with Win7 OS. Installed a 2nd Corsair Force SSD SATA3 HD about a year ago for storage. Each had single primary partition and worked without problem.

    Installed Win8 Pro OEM from retail disk when it was released late last year. And have successfully used Acronis 2012 rescue CD on this set-up to create/restore backup images. Acronis 2012 could not be installed on active Win8 GUI as it is incompatible with Win8 ... hence the need to do backup/restore with rescue CD.

    A few days ago I retired older SSD HD to my backup PC, and installed newer version Corsair Force GS 128GB SSD SATA3. Successfully installed Win8 on this new disk from an Acronis image created from the Acronis 2012 rescue disk. Then formatted the SSD that originally had Win7 on it, in order to use it for storage. And copied all Acronis back up images onto the new SSD HD from external USB HD.

    Finally, purchased and installed Acronis 2013, Plus Back, and all updates on Win8 on the new SSD HD. All good.

    However, when I booted the new Acronis 2013 rescue CD to access the Acronis images stored on the storage SSD HD.... OR ... the Acronis 2012 rescue CD ... the storage SSD HD could not be detected! But it can detect the primary SSD HD with Win8 on it. And can also detect the eSATA spinner HD; and external USB3 HDs. In short, everything except the storage SSD HD.

    The storage SSD is shown in the BIOS. And have also tried running the rescue CD with no external HDs attached. But to no avail.

    When Acronis is run from Win8 active GUI it can create backup images of Win8 drive on the storage SSD and validate them. It can also execute the command to restore the Win8 from an image on the storage SSD. And reaches the point where it tells you to restart the PC.

    After reboot, Acronis is auto running in RAM, and tries to complete the restore command. However, after 2 or 3 minutes of no activity, the error message comes up saying the storage source of the backup image cannot be located. In other words, the storage SSD HD is not detected.

    The error message is: 0x01EF0013+0x0003041+0x00040007

    Have searched Google and Acronis Forum, FAQs and Knowledge base for fixing issues. Have also tried repeated online chat with Acronis tech support, however, after waiting up to 25 minutes for a tech rep, and not able to get anyone, have given up on their support.

    Any help on this issue would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    I had problems with Acronis, both 2013 and older versions with the Linux Rescue Disc. It would not detect the target drive when trying to restore. I had to create the WinPE/Acronis Rescue disc in order to get the target drive recognized.

    The Acronis Plus Pack will allow you to create the WinPE/Acronis Rescue disc. Give that a try.

    True Image 2013 by Acronis Plus Pack: Creating WinPE Media with Acronis Plug-In | Knowledge Base
      My System SpecsSystem Spec

  3. #3


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    What exactly is a WinPE/Acronis Rescue disc? Have read the link but it does not specify instructions for Win8.
      My System SpecsSystem Spec

  4. #4


    The instructions are the same for Win7/Win8. WinPE is what is loaded when you first install Windows.

    "Windows Pre-installation Environment" Windows Preinstallation Environment - Wikipedia, the free encyclopedia

    Basically you load a lite version of Windows, instead of the Linux version that Acronis creates for the regular rescue disc.
      My System SpecsSystem Spec

  5. #5


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    Hi fireberd,

    Thank you very much for your efforts to help. I really appreciate.

    However, when I opened Acronis on desktop, hot off the press, a pop-up appeared saying there was an updated version of Acronis 2013 available for download, being 16.0.0.6514. They must have read my post ... lol! I only purchased the program 2 days ago!

    So I installed it and created a new rescue CD from it, and it worked like a charm. What I can't understand is why the 2012 rescue disk was working a few days ago, and suddenly stopped. I already had two SSD HDs, so there was nothing new added, just an existing one replaced. Weird?

    Even so, I'm over the moon to get it up and running. I could work around it by loading the image from an external USB3 HD, but it a big lot faster loading it from an SSD SATA3 HD.

    Cheers M
      My System SpecsSystem Spec

  6. #6


    I would still take the time to create the WinPE/Acronis disc. I have several new Z77 chipset PC's and find it works much better than the Linux version. On one of my PC's, a new ASUS Z77 motherboard, the Linux loads but I don't have any keyboard or mouse control so its useless.

    FWIW, I've used Acronis for a long time, but be careful. It has failed me twice so I've moved on to Macrium backup software.
      My System SpecsSystem Spec

  7. #7


    Hello Mustang,

    Thank you for sharing your experiences with Acronis software and support.
    My name is Anton and I'm writing you on behalf of Acronis Customer Central.

    We would really appreciate if you could send me a private message with the case number or any other information that could help us identify you in our internal system so that we can provide you with assistance.

    Please let me know if you need additional help.

    Best regards,
    Anton
    Acronis Customer Central
      My System SpecsSystem Spec

  8. #8


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    Hi Anton,

    There's not much more I can tell you other than what is already in my original post. I don't have a case number as I could not get through to your tech support either by online chat or by phoning Acronis, Australia, despite many times phoning or waiting for a tech rep with online chat. Running the error code in the search engine of Acronis support showed no results.

    I live in West Australia, post code 6152.

    Invoice No AKD-73624970499 dated April 3rd, 2013 for my recent purchase of Acronis 2013. You should be able to get my email from this order.

    I have purchased every copy of Acronis Home from 2007 to 2013.

    If you want any further info please private message me with yr contact email address.
      My System SpecsSystem Spec

  9. #9


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    Quote Originally Posted by fireberd View Post
    I would still take the time to create the WinPE/Acronis disc. I have several new Z77 chipset PC's and find it works much better than the Linux version. On one of my PC's, a new ASUS Z77 motherboard, the Linux loads but I don't have any keyboard or mouse control so its useless.

    FWIW, I've used Acronis for a long time, but be careful. It has failed me twice so I've moved on to Macrium backup software.
    Did start to create WinPE/Acronis disc, but in Win8 AIK is now ADK, (Assessment Deployment Kit). Started to install ADK but after 15 minutes it had only done 3%, so gave up.

    Also tried Macrium some time back and it did work, but contrary to what others have experienced, it was very, very slow loading program on RAM on boot up, and even longer restoring images. But thanks for input anyway. Appreciate. May still have another go at both above when less busy.

    Cheers M
      My System SpecsSystem Spec

  10. #10


    The Acronis procedure to create the WinPE disc is clumsy and manual. The Macrium procedure is easy as they have the utility built in and it walks you through it. I have the paid version of Macrium. It loads fast, does a backup faster than Acronis. I was sold on Acronis for a long time, but Macrium is much frendlier and faster.
      My System SpecsSystem Spec

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Acronis 2013 Rescue CD can't detect SSD storage hard drive
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