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Pressing shift f8 didn't work and how do I have a disk made.

I can't do these as it won't let me go to any settings or type anything in as there is no option to it just keeps on the screen. I have tried pressing f8 and shift and I have tried ctrl alt delete, nothing works

I have added a screen shot beloww

I turned on my laptop and logged I fine. I then downloaded avast anti virus it then popped up and said that it needs to restart to work. So my laptop restarted and was stuck on the please wait page. I tried pressing ctrl alt delete and I turned if off and on again it didn't work. I have...