Windows 8 and 8.1 Forums


can't use any app or browser that requires internet

  1. #1

    can't use any app or browser that requires internet


    My grandmothers computer just started having this problem. It shows she's connected to the internet and such but she cannot connect to any web page or use any yile or app that requires internet. I thought I had initially fixed the problem as it used it originally had no internet connection, to fix that I reset the winsock registry file and that fixed the problem. But she still couldn't use any internet application.
    Her computer specs:
    Dell All in One
    Intel Pentium CPU G2030T @ 2.60GHz
    4GB RAM
    Windows 8 64 bit operating system

    Network card is Dell Wireless 1703 802.11b/g/n (2.4GHz)

    router is Arris model TG862G/CT

      My System SpecsSystem Spec

  2. #2


    Posts : 2,130
    Windows 8.0 x64


    What does it say in browser status bar when waiting for the connection? Does it say "looking up yadda yadda" or "waiting for..." or just says nothing and times out?
      My System SpecsSystem Spec

  3. #3


    On chrome it automatically takes me to the webpage not available no matter what site I go to. Same with internet explorer.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,130
    Windows 8.0 x64


    Yeah, but does it or does it not display any information or error message. Every browser I used says "connecting" or "looking up" etc. If you can't provide anything then there's nothing to work with.
      My System SpecsSystem Spec

  5. #5


    Joisey
    Posts : 315
    Windows 8.1 consumer 64 bit


    Have you rebooted/repowered the router and the "modem"? Also, if you can try another computer or mobile phone to see if it is the computer or the connection itself that is bad.
      My System SpecsSystem Spec

  6. #6


    The error code that chrome gives me is
    Error Code ERR_NAME_RESOLUTION_FAILED.

    Also I have tried unplugging waiting and repluggin in my router. This problem only effects her computer. No other item in the house has this problem.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,130
    Windows 8.0 x64


    Network Posting Tips

    If you post the ipconfig info from your machine and hers then it might show what's not connected. The error indicates DNS name service error. The ipconfig info should show the Dns servers each of you are connected to.
      My System SpecsSystem Spec

  8. #8


    Hers


    Mine
      My System SpecsSystem Spec

  9. #9


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Have you gone through the whole checking the system for malware? There are some that will cause this issue that you are running into. Follow Chaslang's guide on system cleanup to make sure that Grandmother did not get her machine infected. READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker) - MajorGeeks Support Forums
      My System SpecsSystem Spec

  10. #10


    I have ran all of the software it asked and I have attached with this the logs from all of them except for Hitman Pro as it would not accept the file. I will copy and paste the findings of that below.

    Code:
    HitmanPro 3.7.9.214
    www.hitmanpro.com
    
    
       Computer name . . . . : SANDRA
       Windows . . . . . . . : 6.2.0.9200.X64/2
       User name . . . . . . : SANDRA\Sandra
       UAC . . . . . . . . . : Enabled
       License . . . . . . . : Free
    
    
       Scan date . . . . . . : 2014-03-27 09:34:12
       Scan mode . . . . . . : EWS
       Scan duration . . . . : 2m 41s
       Disk access mode  . . : Direct disk access (SRB)
       Cloud . . . . . . . . : No connection
       Reboot  . . . . . . . : No
    
    
       Threats . . . . . . . : 0
       Traces  . . . . . . . : 65
    
    
       Objects scanned . . . : 1,729,307
       Files scanned . . . . : 26,801
       Remnants scanned  . . : 554,514 files / 1,147,992 keys
    
    
    Early Warning Scoring _______________________________________________________
    
    
       C:\Windows\System32\ieframe.dll
          Size . . . . . . . : 15,404,032 bytes
          Age  . . . . . . . : 14.1 days (2014-03-13 06:08:45)
          Entropy  . . . . . : 6.1
          SHA-256  . . . . . : 68BF9BF858FC9780A8A24884906C9F41251DD5563098C149F59BF7A2A62497C5
          Product  . . . . . : Windows® Internet Explorer
          Publisher  . . . . : Microsoft Corporation
          Description  . . . : Internet Browser
          Version  . . . . . : 10.00.9200.16843
          Copyright  . . . . : © Microsoft Corporation. All rights reserved.
          Fuzzy  . . . . . . : 7.0
             Program starts automatically without user intervention.
             The file is in use by one or more active processes.
             The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities.
             Time indicates that the file appeared recently on this computer.
             The file is protected by Windows File Protection (WFP). This is typical for critical Windows system files.
          Startup
             HKU\S-1-5-21-1403138046-3412616329-2675613308-1001\SOFTWARE\Microsoft\Internet Explorer\UrlSearchHooks\{CFBFAE00-17A6-11D0-99CB-00C04FD64497}
          References
             HKLM\SOFTWARE\Classes\CLSID\{CFBFAE00-17A6-11D0-99CB-00C04FD64497}\
    
    
       C:\Windows\System32\shell32.dll
          Size . . . . . . . : 19,751,936 bytes
          Age  . . . . . . . : 14.1 days (2014-03-13 06:08:36)
          Entropy  . . . . . : 6.0
          SHA-256  . . . . . : F5C8E8AA5559AF4E7BA4EAF9CE2381C80A9E316808D672EF5DFAA9AB5A7FFC79
          Product  . . . . . : Microsoft® Windows® Operating System
          Publisher  . . . . : Microsoft Corporation
          Description  . . . : Windows Shell Common Dll
          Version  . . . . . : 6.2.9200.16774
          Copyright  . . . . : © Microsoft Corporation. All rights reserved.
          Fuzzy  . . . . . . : 10.0
             This file contains a Thread Local Storage (TLS) data directory. This is not common for most programs.
             Program starts automatically without user intervention.
             The file is in use by one or more active processes.
             The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities.
             Time indicates that the file appeared recently on this computer.
             The file is protected by Windows File Protection (WFP). This is typical for critical Windows system files.
          Startup
             HKLM\SOFTWARE\Classes\Directory\Shellex\CopyHookHandlers\FileSystem\
             HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4340}\
          References
             HKLM\SOFTWARE\Classes\CLSID\{0DF44EAA-FF21-4412-828E-260A8728E7F1}\
             HKLM\SOFTWARE\Classes\CLSID\{217FC9C0-3AEA-1069-A2DB-08002B30309D}\
             HKLM\SOFTWARE\Classes\CLSID\{40419485-C444-4567-851A-2DD7BFA1684D}\
             HKLM\SOFTWARE\Classes\CLSID\{62D8ED13-C9D0-4CE8-A914-47DD628FB1B0}\
             HKLM\SOFTWARE\Classes\CLSID\{6C8EEC18-8D75-41B2-A177-8831D59D2D50}\
             HKLM\SOFTWARE\Classes\CLSID\{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF}\
             HKLM\SOFTWARE\Classes\CLSID\{725BE8F7-668E-4C7B-8F90-46BDB0936430}\
             HKLM\SOFTWARE\Classes\CLSID\{80F3F1D5-FECA-45F3-BC32-752C152E456E}\
             HKLM\SOFTWARE\Classes\CLSID\{87D66A43-7B11-4A28-9811-C86EE395ACF7}\
             HKLM\SOFTWARE\Classes\CLSID\{A0275511-0E86-4ECA-97C2-ECD8F1221D08}\
             HKLM\SOFTWARE\Classes\CLSID\{A3DD4F92-658A-410F-84FD-6FBBBEF2FFFE}\
             HKLM\SOFTWARE\Classes\CLSID\{D17D1D6D-CC3F-4815-8FE3-607E7D5D10B3}\
             HKLM\SOFTWARE\Classes\CLSID\{E2E7934B-DCE5-43C4-9576-7FE4F75E7480}\
             HKLM\SOFTWARE\Classes\CLSID\{F2DDFC82-8F12-4CDD-B7DC-D4FE1425AA4D}\
             HKLM\SOFTWARE\Classes\CLSID\{F82DF8F7-8B9F-442E-A48C-818EA735FF9B}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{0DF44EAA-FF21-4412-828E-260A8728E7F1}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{40419485-C444-4567-851A-2DD7BFA1684D}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{62D8ED13-C9D0-4CE8-A914-47DD628FB1B0}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{6C8EEC18-8D75-41B2-A177-8831D59D2D50}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{725BE8F7-668E-4C7B-8F90-46BDB0936430}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{80F3F1D5-FECA-45F3-BC32-752C152E456E}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{87D66A43-7B11-4A28-9811-C86EE395ACF7}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{A0275511-0E86-4ECA-97C2-ECD8F1221D08}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{A3DD4F92-658A-410F-84FD-6FBBBEF2FFFE}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{D17D1D6D-CC3F-4815-8FE3-607E7D5D10B3}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{E2E7934B-DCE5-43C4-9576-7FE4F75E7480}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{F2DDFC82-8F12-4CDD-B7DC-D4FE1425AA4D}\
             HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{F82DF8F7-8B9F-442E-A48C-818EA735FF9B}\
             HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{217FC9C0-3AEA-1069-A2DB-08002B30309D}\
    can't use any app or browser that requires internet Attached Files
      My System SpecsSystem Spec

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can't use any app or browser that requires internet
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