Windows 8 and 8.1 Forums


Installed windows 8 pro but dvd drive not recognized

  1. #1


    Posts : 2
    windows 7 ultimate 64 bit

    Installed windows 8 pro but dvd drive not recognized


    I installed windows 8 pro and my dvd drive has not been recognised. I get a message

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    I tried that FIX IT thing on Microsoft and it failed to do anything. tried unplugging switching sata ports and nothing. tried to update drivers and nothing.

    what do I do?

      My System SpecsSystem Spec

  2. #2


    Have you tried:
    1. SFC /SCANNOW on Command Prompt (Admin)
    2. Refresh Windows 8 if the above did not fix the problem
    3. Reset Windows 8 if both of above did not work.

    WARNING! Doing No. 2 and/or 3 will uninstall all programs that you downloaded or installed from CD.
    WARNING! Doing No. 3 will delete all Data on the drive Windows was installed. Please backup any data you want to preserve.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Try this (1):

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    Fix problems with CD or DVD drives that can

    The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

    DVD drive not recognized in windows 8 - Microsoft Community

    Try this(2):
    1) Shut down PC.
    2) Physically disconnect the CD/DVD Drive.
    3) Reboot to Windows with NO DVD drive.
    4) Shut down PC.
    5) Physically reconnect the CD/DVD Drive.
    6) Reboot to Windows with DVD drive.
    7) Check Device status.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8 Pro


    this did not work
      My System SpecsSystem Spec

  5. #5


    In other versions of Windows that is an upper and/or lower filter error. Deleting them in the registry and then a reboot fixes this. I haven't confirmed but I suspect its the same in Win 8.

    Follow the Win 7 instructions in this Microsoft article and see if it fixes it.
    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
      My System SpecsSystem Spec

  6. #6


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by SGT MARV View Post
    I installed windows 8 pro and my dvd drive has not been recognised. I get a message

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    I tried that FIX IT thing on Microsoft and it failed to do anything. tried unplugging switching sata ports and nothing. tried to update drivers and nothing.

    what do I do?
    Do you have an install DVD (or install flash drive) or a system repair disc (see my sig)? If yes, you could also try the Automatic Repair option shown below as depicted from an install DVD.

    Startup to installer--Install DVD (includingUpgrade DVD) or Install Flash Drive;
    Choose language, etc.
    Hit next
    Choose “Repair your computer”
    Choose “Troubleshoot” for these options:

    Refresh your PC
    Reset your PC
    Advanced Options

    Choose "Advanced Options" for these additional options:
    System Restore
    System Image Recovery
    Automatic Repair
    Command Prompt

    Edit: Can't believe I forgot to mention, but you also can get to Automatic Repair via Charm Bar > Settings > Change PC settings > General > Advanced startup.
    Last edited by znod; 01 Jan 2013 at 09:36.
      My System SpecsSystem Spec

Installed windows 8 pro but dvd drive not recognized
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