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Installed windows 8 pro but dvd drive not recognized

SGT MARV

New Member
I installed windows 8 pro and my dvd drive has not been recognised. I get a message

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I tried that FIX IT thing on Microsoft and it failed to do anything. tried unplugging switching sata ports and nothing. tried to update drivers and nothing.

what do I do?
 

My Computer

System One

  • OS
    windows 7 ultimate 64 bit
    CPU
    amd fx 6100
    Motherboard
    m5a78l-mlx
    Memory
    6 gb ram kingston 1333mhz
    Graphics Card(s)
    asus eah hd 6670

MrShowdown

Well-Known Member
Power User
Have you tried:
1. SFC /SCANNOW on Command Prompt (Admin)
2. Refresh Windows 8 if the above did not fix the problem
3. Reset Windows 8 if both of above did not work.

WARNING! Doing No. 2 and/or 3 will uninstall all programs that you downloaded or installed from CD.
WARNING! Doing No. 3 will delete all Data on the drive Windows was installed. Please backup any data you want to preserve.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y520
    CPU
    Intel Core i5 7300HQ
    Motherboard
    OEM Lenovo
    Memory
    4GB DDR4-2400
    Graphics Card(s)
    NVIDIA GeForce GTX 1050
    Sound Card
    Realtek HD
    Monitor(s) Displays
    1 (2)
    Screen Resolution
    1920x1080
    Hard Drives
    Seagate 1TB 5400 RPM
    Keyboard
    OEM Lenovo
    Mouse
    Logitech G502 Proteus Core
    Internet Speed
    100 Mbps
    Browser
    Google Chrome
    Other Info
    PC:

    AMD Athlon X4 760K
    8GB DDR3-1866
    AMD Radeon RX 460
    Seagate 500 GB 7200 RPM

theog

VIP Member
VIP Member
Gold Member
Try this (1):

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Fix problems with CD or DVD drives that can

The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

DVD drive not recognized in windows 8 - Microsoft Community

Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

artsr3

New Member
this did not work
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    HP P7-1010
    CPU
    Intel I5
    Motherboard
    HP
    Memory
    6 gig
    Graphics Card(s)
    HP

fireberd

Beach Observer
VIP Member
Pro User

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

znod

New Member
Power User
I installed windows 8 pro and my dvd drive has not been recognised. I get a message

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I tried that FIX IT thing on Microsoft and it failed to do anything. tried unplugging switching sata ports and nothing. tried to update drivers and nothing.

what do I do?
Do you have an install DVD (or install flash drive) or a system repair disc (see my sig)? If yes, you could also try the Automatic Repair option shown below as depicted from an install DVD.

Startup to installer--Install DVD (includingUpgrade DVD) or Install Flash Drive;
Choose language, etc.
Hit next
Choose “Repair your computer”
Choose “Troubleshoot” for these options:

Refresh your PC
Reset your PC
Advanced Options

Choose "Advanced Options" for these additional options:
System Restore
System Image Recovery
Automatic Repair
Command Prompt

Edit: Can't believe I forgot to mention, but you also can get to Automatic Repair via Charm Bar > Settings > Change PC settings > General > Advanced startup.
 
Last edited:

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner

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