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Solved "System_Thread_Exception_Not_Handled" upon boot
Hi everyone, Thanks in advance for the help.
I am unable to use this laptop without it being in safe mode. Upon boot I receive the error message "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED". I have attempted to update both my Nvidia and Intel graphics drivers already. It seems to not be creating dump files for these crashes as well. I will be attaching the diagnostics shortly.
Thanks again.
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
BSOD Analyst & Security Analyst
VIP Member
Pro User
Hi Saffron,
Welcome to the 8forums.
It seems you are behind with the Windows Update installations.
Are you able to run Windows Update in safe mode?
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Unfortunately it seems the Windows Update menu won't load, I assume due to it being in safe mode.
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
BSOD Analyst & Security Analyst
VIP Member
Pro User
You could try enabling driver verifier, some have said that while driver verifier was running their system became more stable
Diagnostic Test
DRIVER VERIFIER
Warning
Please make a backup of your important files and get your rescue media or
create one .
Please create a restore point.
Please follow
this tutorial to run driver verifier.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.
Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.
If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
Note
Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
After enabling the driver verifier I BSOD'd on the first boot and got IRQL_NOT_LESS_OR_EQUAL. I booted again and got DRIVER_VERIFIER_IOMANAGER_VIOLATION. The third boot I switched back into safe mode with networking and returned here.[h=1][/h]
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
BSOD Analyst & Security Analyst
VIP Member
Pro User
Please zip the dumps located at {windows partition}\windows\minidump\ and upload them.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Please zip the dumps located at {windows partition}\windows\minidump\ and upload them.
Here you go
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
BSOD Analyst & Security Analyst
VIP Member
Pro User
No driver has been flagged, unforunately this sometimes happens with driver verifier.
Diagnostics Test
System File Check
Please try following:
Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again
If sfc/scannow does NOT say "
Windows Resource Protection did not find any integrity violation "
after the second SFC , please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Ran the sfc/scannow and it stated that it found nothing wrong, restarted (with verifier still running by mistake, and have turned it off now). Got an IRQL error both times during boot and am back in safe mode. Ran the sfc/scannow again and got the same message stating "Windows Resource Protection did not find any integrity violations".
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
BSOD Analyst & Security Analyst
VIP Member
Pro User
Please zip the most recent dumps located at {windows partition}\windows\minidump\ and upload them.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
There aren't any different/new dumps since my last upload.
Thanks for all the help so far.
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
BSOD Analyst & Security Analyst
VIP Member
Pro User
Lets find out if any startup program is causing issues.
Diagnostics Test
Clean boot
Please try the following:
Open taskmanager
Go to the tab startup
disable everything
Search msconfig and open it
Go to the tab services
Check 'hide microsoft services'
Uncheck all other services
Click apply and click ok
Reboot if asked
See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
OS
Windows 10 Pro
Computer type
PC/Desktop
System Manufacturer/Model
Custom build
CPU
i5-6500 @3.20GHz
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Built-in
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Browser
Google Chrome
Antivirus
Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
After disabling all startup and non-Microsoft services as described, I restarted and received the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error unless booted into safe mode. It appears to crash before it can create the dump files. I've already set it so that it will not automatically reboot when the boot fails. At that point it just hangs at 0% until I manually reset.
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes
Thanks again for the help Axe0, I ended up just refreshing windows which seemed to solve it!
OS
Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
Computer type
Laptop
CPU
Intel(R) Core(TM) i7-4510U CPU @2.00GHz
Motherboard
Hewlett-Packard 228E
Memory
16.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 850M (2) Intel(R) HD Graphics Family
Sound Card
Nvidia VAD, Realtek HD, Intel Display Audio
Screen Resolution
1920x1080
Hard Drives
(1) Seagate Backup+ Desk SCSI Disk Device
(2) HGST HTS541010A9E680
(3) SAMSUNG MZNTE256HMHP-000H1
(4) CENTON USB Device
Mouse
Razer SWTOR Gaming Mouse
Browser
Opera/Chrome
Antivirus
Windows Defender + Malwarebytes